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关于萨松威尔酒店的点评

3 out of 5
萨松威尔酒店
Ladysmith Avenue, Whitby, England

点评

9.6

绝佳

10 分 - 超赞。106 条好评，共有 137 条点评" "
8 分 - 还可以。27 条好评，共有 137 条点评" "
6 分 - 一般。2 条好评，共有 137 条点评" "
4 分 - 很差。0 条好评，共有 137 条点评" "
2 分 - 糟糕。2 条好评，共有 137 条点评" "

9.8/10

清洁度

9.8/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It felt totally relaxed as a result of its cleanliness and the helpfullness of the staff. There was nothing not too like.
2024 年 5 月入住 2 晚

10/10 超赞

Rhonda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking was great room was spacious, great meals. Only downside, no lift. Thank you
2024 年 4 月入住 1 晚
Joe 于 2024年04月23日 的回复
Thank you for the kind review, Rhonda. We are happy you had a clean and comfortable stay and enjoyed your meals with us. We hope we can welcome you again. Kind regards,

8/10 还可以

Keith

与配偶出行
Hotel was clean and comfortable. Breakfast was very good and staff friendly.
2024 年 3 月入住 1 晚
Joe. 于 2024年04月23日 的回复
Thank you for the kind review, Keith. We are happy you had a clean and comfortable stay and enjoyed your breakfast with us. We hope we can welcome you again. Kind regards,

8/10 还可以

Corinne

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Whilst the hotel is a little dated it is more than made up for by the cleanliness and friendliness of the staff. They went above & beyond to make our stay great. Would absolutely recommend them.
2024 年 2 月入住 2 晚
Joe. 于 2024年04月23日 的回复
Thank you for the kind review, Corinne. We are happy you had a clean, friendly and comfortable with us. We hope we can welcome you again. Kind regards,

10/10 超赞

Claire

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Joe. 于 2024年04月23日 的回复
Thank you for the kind review, Claire. We hope we can welcome you again. Kind regards,

10/10 超赞

Sam

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good service and amenities, quiet area and great comfy bed
2024 年 2 月入住 1 晚
Joe. 于 2024年04月23日 的回复
Thank you for the kind review, Sam. We are happy you had a quite and comfortable stay and enjoyed your service with us. We hope we can welcome you again. Kind regards,

10/10 超赞

Jayne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All the staff are amazing, friendly and happy.... Fantastic stay for us. Thank you Saxonville Hotel.
2024 年 2 月入住 1 晚

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great break ... lovely hotel.
Extremely clean and comfortable hotel. Superb parking arrangement, we have a blue badge though there was a car park opposite. Quite a few stairs in the hotel but staff helped with bags. We have stayed in Whitby a few times now and this was the best overall experience we have had. The staff were fantastic (not OTT but so genuine and helpful). Breakfast was amazing and all portions were generous. There was a lovely choice for dinner too, everything was beautifully presented, cooked and served. Location was great for us, out of the centre but close to the beach and Pavilion for our event. We will certainly be returning. Thank you.
2024 年 2 月入住 2 晚
Joe. 于 2024年02月12日 的回复
Thank you for the kind review, Christine. We are happy you had a clean and comfortable stay for the few days with us. We are happy to help with the bags as we do not have a lift so we are always more then happy anyone with your bags. We are also happy you enjoyed your breakfast and meals too. We hope to welcome you again. Kind regards, Joe.

10/10 超赞

andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
New Year 2024
Beautiful traditional hotel in a quiet area but easy short walk into Whitby. Reception lovely and room great. Nice and warm. Breakfast service and quality is excellent. Staff very obliging.
2023 年 12 月入住 2 晚
Joe. 于 2024年02月12日 的回复
Thank you for the kind review, Andrew. We are happy you enjoyed your breakfast and had a comfortable stay with us. We hope to welcome you again and kind regards.

10/10 超赞

Mr

2023 年 11 月入住 2 晚
Joe. 于 2024年02月12日 的回复
Thank you for the kind rating and we hope we can welcome you again. Kind regards.

10/10 超赞

Margaret

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Make your booking NOW!
Wonderful staff-nothing to much trouble. Food excellent. Lovely and warm-no stinting on the central heating(our stay was in November). We would definitely recommend this hotel.
2023 年 11 月入住 3 晚
Joe. 于 2023年11月25日 的回复
Thank you for the kind review, Margaret. Happy to hear you had enjoyed your meals and breakfast as we love to welcome you again. Kind regards.

10/10 超赞

Hilary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 4 晚
Joe. 于 2023年11月25日 的回复
Thank your kind review, Hilary. We hope to welcome you back soon best regards.

8/10 还可以

Niall，Belfast

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Joe. 于 2023年11月25日 的回复
Thank you for the kind review, we hope to welcome you again. Kind regards.

10/10 超赞

Mike

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel
Short trip to Whitby and while the hotel was a bit old fashioned, it ticked all the boxes. Staff were lovely and the breakfast was excellent. Thank you
2023 年 10 月入住 1 晚
Joe. 于 2023年10月26日 的回复
Thank you for the kind review, Mike. Happy to hear you enjoyed our traditional family hotel and you enjoyed your breakfast and happy to hear you found our staff lovely. Thank you once again for the kind review, Mike. We hope we can welcome you again. Kind regards, Joe.

8/10 还可以

Chris

满意：清洁度、员工和服务、住宿条件和设施
We had a lovely one night stay here. Parking was very easy (we were allowed to leave the car in the car park before we'd checked in and after we'd checked out). Staff were very friendly, and the breakfast table service was lovely. There was a slight smell of gas during the night in our room however, and the shower head drooped down and didn't stay in place. Minor gripes. Would definitely stay again.
2023 年 9 月入住 1 晚
Joe 于 2023年10月1日 的回复
Hi Chris, Thank you for the kind review. We are happy to hear you had a lovely night stay and had a comfortable, friendly and welcoming stay with us. We are sorry to hear you could smell gas. A bit scary nonetheless we can say we have extra guidelines on safety when it comes to gas. We have system in place from alarms to other standards if there was any gas on the premises we would been known and alarmed. I also as the night porter check if everything is switched off at night that I double check but we have checked make sure everything is okay. I explaining this so you know there are systems in place when it comes to gas and your not worried as of course it would worry anyone. As for the shower we had maintenance to go and look at it so thank you for letting us know. We happy to hear you enjoyed you breakfast with us. We happy to hear you stay again as we love to welcome you again. Best regards.

10/10 超赞

Allen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic break
Definitely staying here again next time. Fantastic hotel within walking distance to everything
2023 年 9 月入住 1 晚
Joe 于 2023年10月1日 的回复
Thank you for the kind review. We are happy to hear you had a lovely break with us. We hope to welcome you again. Kind regards.

10/10 超赞

Samantha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely visit
Lovely small hotel. Stayed in a single room (#3) and only had one small flight of stairs to manage. Room well equipped (comfy bed, side tables, dresser/drawers, chairs and cupboard with hangars). Bathroom well equipped with good shower over sink and soaps/shampoo/cotton buds provided. Radiators in both main room and bathroom. Only tiny tiny niggles would be provision of a bath towel rather than sheet (I like to wrap myself up!) and the irritatingly small individual milk cartons to use with the free tea/coffee. Breakfast was full table service - nice big room with plenty of space around the tables. Brilliant staff looking after the guests and plenty of choice for both meat eaters and veggies (traditional choices rather than your hipster fanciness). All staff in place were super efficient and really friendly.
2023 年 9 月入住 2 晚
Joe 于 2023年10月1日 的回复
Hi, Samantha. Thank you for the kind review. Happy to hear you had a comfortable and friendly stay with us and enjoyed your breakfast and meals. We hope to welcome you again. Kind regards, Joe.

10/10 超赞

Stuart

2023 年 9 月入住 1 晚
Joe 于 2023年10月1日 的回复
Thank you for the kind review, Stuart. We hope to welcome you again. Kind regards.

10/10 超赞

Jacqueline

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Joe 于 2023年10月1日 的回复
Thank you for the kind review, Jacqueline. We hope to welcome you again. Kind regards.

10/10 超赞

Jacqueline

2023 年 9 月入住 1 晚
Joe. 于 2023年10月1日 的回复
Thank you for the kind review, Jacqueline. We hope to welcome you again. Kind regards.

8/10 还可以

charles

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Joe. 于 2023年10月1日 的回复
Thank you for the kind review, Charles. We hope to welcome you again. Kind regards.

8/10 还可以

Margaret

满意：员工和服务、住宿条件和设施、客房舒适度
Enjoyed our stay very hilly so need to be reasonably fit
2023 年 9 月入住 3 晚
Joe 于 2023年09月15日 的回复
Thank you for the kind review, Margaret. We hope to welcome you again, Kind regards.

8/10 还可以

Eric

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Charming throwback
Really enjoyed our stay at the Saxonville. It’s a bit of a throwback in time to when things were done properly. Silver service, wedgewood and silverware all around, not to mention full waitress service. Spotless rooms and great staff add to the charm and character. Also, less than ten minutes walk to Whitby’s famous whale bones. The only downside was the lounge furniture which could do with an update as first impressions do actually count. Overall, well done everyone.
Exterior view
Bedroom
Bathrobes
2023 年 8 月入住 3 晚
Joe 于 2023年09月15日 的回复
Thank you for the kind review, Eric. We are happy you enjoyed your stay and had welcoming stay with us. We are also happy you liked the service. We hope to welcome you again soon, Best regards.

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent service, hotel very clean and excellent location with free car park
2023 年 8 月入住 1 晚
Joe 于 2023年08月27日 的回复
Thank you for the kind review, David. Happy to hear you had a clean and welcoming stay with us and you enjoyed the service here too. We hope to welcome you back. Many, best regards.

10/10 超赞

Shaun

满意：员工和服务，清洁度
2023 年 8 月入住 1 晚
Joe 于 2023年08月20日 的回复
Thankyou for the kind review, Shaun. We hope we can welcome you again. Best regards.

10/10 超赞

Patricia

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice Hotel, great location. Friendly staff and wonderful breakfast. Would stay again and thoroughly recommend.
2023 年 8 月入住 1 晚
Joe 于 2023年08月12日 的回复
Thank you for the kind review, Patricia. Happy to hear you had a welcoming stay with us and you enjoyed your breakfast with us. We hope to welcome you again. Best regards.

10/10 超赞

satnam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
4 star service for 3 star hotel.
Travelled to Whitby for a 2 night stay. Location of hotel was great as easy walking distance into to town centre and attractions. The service provided was excellent. Breakfast was brilliant (table service), and a good range of options. Water and refreshments were provided in our room on arrival and also alternative options for food allergy.
2023 年 8 月入住 2 晚
Joe 于 2023年08月12日 的回复
Thank you for the kind review, Satnam. Happy to hear you had a welcoming and lovely stay with us. Happy to also hear you enjoyed the breakfast with us! We hope we can welcome you again! Many best regards.

8/10 还可以

DAVID

2023 年 8 月入住 2 晚
Joe 于 2023年08月12日 的回复
Thankyou for the review, David. We hope to welcome you again. Kind regards.

10/10 超赞

Rodney

与配偶出行
Nice traditional hotel, efficient courteous staff, large comfortable room, good food in elegant dining room.
2023 年 7 月入住 1 晚
Joe. 于 2023年07月16日 的回复
Thankyou for the kind review, Rodney. We are happy you had a comfortable stay with us. We hope we can welcome you again, Best regards,

10/10 超赞

Gina

2023 年 7 月入住 1 晚
Joe. 于 2023年07月16日 的回复
Thankyou for the kind review, Gina. We are happy you had a comfortable stay with us. We hope we can welcome you again, Best regards,

10/10 超赞

Linda

满意：清洁度、员工和服务、住宿条件和设施
Lived up to expectations from reviews read
2023 年 7 月入住 2 晚
Joe. 于 2023年07月16日 的回复
Thankyou for the kind review, Linda. We are happy you had a comfortable stay with us and lived up to your expectations! We hope we can welcome you again, Best regards,

8/10 还可以

Helen

2023 年 6 月入住 1 晚
Joe 于 2023年07月2日 的回复
Thankyou, for your kind review, Helen! We hope to welcome you back with us. Best and kind regards.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Joe 于 2023年07月2日 的回复
Thankyou, for your kind review! We hope to welcome you back with us. Best and kind regards.

10/10 超赞

Alexandre

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful day
I really enjoy my stay, lovely room, very friendly staff and an amazing breakfast ! I'll come back for sure !
2023 年 6 月入住 1 晚
Joe 于 2023年07月5日 的回复
Thank you for your wonderful review, Alexandre! We're thrilled to hear that you enjoyed your stay with us and had a lovely room. we are glad you had a comfortable and pleasant stay with us, and we're glad that we could meet your expectations. We're also delighted that you found our breakfast amazing and you enjoyed it with us.Thank you for choosing our hotel, and we're thrilled to hear that you'll be coming back in the future! We look forward to hosting you again and providing you with another enjoyable stay.

8/10 还可以

Mr

2023 年 6 月入住 1 晚
Joe. 于 2023年07月16日 的回复
Thankyou for the kind review. We are happy you had a comfortable stay with us. We hope we can welcome you again, Best regards,

10/10 超赞

Beverley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Traditional hotel stay
We stayed two days here and it’s a fabulous hotel, from the moment we arrived the staff are great, in a great position and very clean, our room was lovely. We ate here and it was all very nice. Thank you.
2023 年 6 月入住 2 晚
Joe 于 2023年07月5日 的回复
Thank you so much for your review, Beverley! We're thrilled to hear that you had a wonderful two-day stay at our hotel. It's delightful to know that our staff made a great impression on you from the moment you arrived! . Additionally, we're delighted that you enjoyed your dining meals with us and found everything to be very nice. Thank you once again for your kind words. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future.

10/10 超赞

Kevin

2023 年 6 月入住 2 晚
Joe 于 2023年07月2日 的回复
Thankyou, for your kind review Kevin! We hope to welcome you back with us. Best and kind regards.

10/10 超赞

Jeanette

2023 年 6 月入住 2 晚
Joe. 于 2023年06月14日 的回复
Thankyou for the kind review, Jeanette. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards

2/10 糟糕

Raya

2023 年 6 月入住 1 晚
N Newton 于 2023年06月5日 的回复
Just a friendly reminder that when you make a booking you agree to the term and conditions before you actually pay for it.The terms as stated were "if you change or cancel your booking you will not get a refund or credit to use for a future stay"

10/10 超赞

joseph

满意：清洁度、员工和服务、住宿条件和设施
Excellent stay.Good food and friendly staff.Would certainly stay there again.Thanks to all.
2023 年 5 月入住 4 晚
Joe 于 2023年05月30日 的回复
Thankyou for the kind review, Joseph. We are happy to hear you had a comfortable stay with us and enjoyed your meals with us. We hope we can welcome you again. Kind regards.

10/10 超赞

Sue

满意：住宿条件和设施，员工和服务
Old fashioned courtesy shown by staff - a very pleasant interlude in a busy life.
2023 年 5 月入住 2 晚
Joe 于 2023年05月30日 的回复
Thankyou for the kind review, sue. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards.

10/10 超赞

Patricia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
Joe 于 2023年05月30日 的回复
Thankyou for the kind review, Jeffrey. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards

10/10 超赞

Calum

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great old fashioned hotel, within walking distance to the town centre and coastal areas. Free parking, clean and comfortable with great attention to detail. Would recommend.
2023 年 5 月入住 1 晚
Joe. 于 2023年05月21日 的回复
Thankyou for the kind review. We are happy to hear you had a comfortable stay with us and enjoyed your stay with us. We hope we can welcome you again. Kind regards.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Saxonville Hotel (Whitby)
A clean, tidy and convenient stay whilst visiting Whitby. Great overall service (and the breakfast was excellent!)
2023 年 4 月入住 2 晚
Joe 于 2023年05月2日 的回复
Thankyou for the kind review. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards.

10/10 超赞

Paul

2023 年 4 月入住 1 晚
Joe 于 2023年04月16日 的回复
Thankyou for the kind review, Paul. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards.

10/10 超赞

Alexander

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a lovely stay , great breakfast , Overall not a stunning hotel , but very clean , easy and great staff , especially the lady who looks after breakfast , made us feel really welcome . Would go back again
2023 年 4 月入住 1 晚
Joe 于 2023年04月10日 的回复
Thankyou for the kind review. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards.

10/10 超赞

Stephen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable, lovely room and delicious breakfast with plenty of options. Highly recommended.
Joe 于 2023年04月10日 的回复
Thankyou for the kind review. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards.

8/10 还可以

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Joe 于 2023年04月2日 的回复
Thankyou for the kind review. We are happy to hear you had a comfortable stay with us. We hope we can welcome you again. Kind regards.

10/10 超赞

Jessica

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great night stay
It was really nice and everyone was very friendly. The breakfast was delicious I thoroughly enjoyed my stay
2023 年 3 月入住 1 晚
Joe. 于 2023年04月2日 的回复
Thankyou for the kind review jessica. We are happy to hear you had a comfortable stay with us and enjoyed your breakfast with us. We hope we can welcome you again. Kind regards.

10/10 超赞

Natalie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay in Whitby!
First time staying at this hotel. The entire staff team were very helpful, friendly and professional. We thoroughly enjoyed our meal at the hotel's restaurant on the first night. Amazing breakfast! The location suited us...close enough to the seafront but not too far from the town. We'll definitely come again!
2023 年 3 月入住 2 晚
Joe 于 2023年03月26日 的回复
Thankyou for the kind review. We are happy to hear you had a comfortable stay with us and enjoyed your meals and breakfast with us. We hope we can welcome you again. Kind regards.