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Reviews of Pocono Resort Conference Center - POCONO MOUNTAINS

2.5 out of 5
Pocono Resort Conference Center - POCONO MOUNTAINS
35 Hospitality Way, White Haven, PA

Reviews

6.6
Rating 10 - Excellent. 171 out of 764 reviews" "
Rating 8 - Good. 204 out of 764 reviews" "
Rating 6 - Okay. 190 out of 764 reviews" "
Rating 4 - Poor. 65 out of 764 reviews" "
Rating 2 - Terrible. 134 out of 764 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Justin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were nice, but it's a very old hotel that hasn't been updated probably since the 1990s. The pool and the restaurant looked like they hadn't been open in weeks (months?). But when you don't have working wireless, you can't score higher than 2 stars, especially when that's advertised. The hot water was minimal as well.
Stayed 1 night in Apr 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not get away often and it was my birthday so we decided to go for a 2 night stay the conference center was close to things we wanted to do we picked it for the indoor pool however the pool water had a green tint and the pool floor was dirty you could smell the chlorine which is not a good thing. It snowed the day before we got there and the first night they never cleared the walkways so it was difficult getting to the room I also had to wonder around to find towels as no one answered the front desk phone so overall the hotel was not worth the money and when we got there we upgraded to the jacuzzi tub room so we spent even more to get less not happy and would not recommend this place to anyone else. I would also like to note I am a pool CPO for the state of NJ
Stayed 2 nights in Feb 2024
Response from Front Desk on 26 Feb 2024
Thank you for review

2/10 Terrible

Suleika

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is dirty, and it smells horrible. The pool is not clean and had water dripping from the roof! It has a horrible smell and the bathroom was moldy. The rugs look like they have not been clean in years. We did not have any towels in the room when we got there. Also, the water from the sink and shower looked yellowish. I do not recommend. The owners should invest money into this place and do a make over because it is definetly not what the pictures shows, SPECIALLY the pool area! At ALL!!!
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

6/10 Okay

Jun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Nazim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, old, no room service because the owner is cheap. 160 rooms but 1 house keeper. Never staying there again
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Bhavin, Jersey City

Disliked: Property conditions & facilities
Dirty and germ breeding haven
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire building is worn and outdated, outlets out of the wall, ice cold swinging pool, holes in walls, ceiling stains moldy smell, and this is all over the place not just the room asked for a refund and the manager was very rude and refused to entertain a refund. The place should be shut down. Multiple guests were unhappy.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

6/10 Okay

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

maria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was supposed to check in @ 3pm but the room WAS NOT READY til 10.40pm. The manager & staff were nasty & rude. They treat me disrespectfully. When we finally get into the room, was so filthy and smelly. Everything around was dirty and unsafe.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Yu-Hsiang

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

8/10 Good

Sigal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price, but could be redone.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness
Hotel outdated, Carpets in the hotel needed to be vacuumed. Elevators were dirty also. Room smelled like moth balls. However the bed linens were clean.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

8/10 Good

SAMEER

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs to be renovated.
Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

fausto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

8/10 Good

Kristy

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Roshetta

Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Chris

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Staff on 1 Jan 2024
Thank you for your feedback!

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely disgusting. There was blood on our pillows. The rooms were not clean. The sheets had hair on it. The workers were smoking in the lobby. None of the amenities were available. The fitness center equipment was broken and not usable. The swimming pool was closed. There is no continental breakfast at all, not even coffee. The pool table bar and fireplace was not available. The entire area was closed. The whole hotel was absolutely disgusting. I am highly disappointed and request a full refund.

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Staff on 25 Dec 2023
Thank you for your feedback

2/10 Terrible

Regan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I havent seen a hotel pool thats green ever. Or black mold in the bathroom. Long with the doubles bed not finished being made either. To were one of the beds was actually missing the top cover blanket or sheet. Regarding the pool its not listed on there web ad that its closed or closed due to repairs or anything of the sort. Also wasnt warned by staff either that the pool was unavailable.
Stayed 1 night in Nov 2023

2/10 Terrible

Dina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down! Odd smell in hallway. Decent size hotel and only 4 cars in the lot! Not worth the 60$ stay. Mixed hotel up with another down the street we were familiar with. Certainly was not the hot I was thinking it was. Would have went elsewhere but was too tired to look for something else.
Stayed 1 night in Dec 2023
Response from Front Desk on 15 Dec 2023
Thank you for Review.

2/10 Terrible

Ruth

Stayed 1 night in Nov 2023
Response from Staff on 25 Dec 2023
Thank you for your feedback!

2/10 Terrible

alecia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not the same as pictured the pool was green and closed which was the whole reason this place was chosen, garbage in the elevator, no dining.Dark scary places with eery music playing.
Response from Front Desk on 15 Dec 2023
Thank you for Review.

4/10 Poor

Perry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok for the price
Stayed 1 night in Nov 2023
Response from Front Desk. on 15 Dec 2023
Thank you for Review.

6/10 Okay

Johnny

Travelled with partner
Liked: Cleanliness, staff & service
It was surrounded by woods
Stayed 1 night in Nov 2023
Response from Staff on 26 Nov 2023
Thank you for your feedback!

4/10 Poor

Hannah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was in decent shape and cleanliness, but the building showed a lot of deterioration. We booked here for the indoor pool, but the water and pool room temp was too chilly. Hickory Run State Park nearby was beautiful and worth visiting. A lot of businesses in the area are boarded up, and I would guess this hotel will join them which is unfortunate because the staff (owners?) were kind.
Stayed 2 nights in Oct 2023
Response from Staff on 26 Nov 2023
Thank you for your feedback!

4/10 Poor

Terry

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This property currently should remove resort from its name as it is hardly a resort. There is no food service since the restaurant and lounge/bar area is closed. The rooms were comfortable but severely dated. The only plus was the convenience and low price for a clean room and comfortable bed for the night.
Stayed 1 night in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and pleasant stay, reasonable price
Surprisingly comfortable stay. The beds are quite nice, and the amenities are plentiful for the price. Did not try the pool, but nice to know it was an option. The building we stayed in was somewhat separate from the main building with the lobby. This included the buildings having individual parking lots, which was nice as you could park your car a very short walk from the building that you are staying in. There are a few fast food options just a couple minutes down the road, consisting of a McDonald's, a Burger King, an Arby's, and a Wawa's. Overall an amenable stay. If you are using it to go to the Camelback Resort for an event, such as we did, be aware that the trip is 30 minutes.
Stayed 2 nights in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback we really appreciate all the kind words! We hope to see you again sometime in the future!

10/10 Excellent

WOLFGANG

Stayed 1 night in Oct 2023
Response from Staff on 26 Nov 2023
Thank you for your feedback!

4/10 Poor

Vania

Business traveller
Disliked: Cleanliness, property conditions & facilities
Shabby hotel
The hotel actually appeared to be abandoned when we arrived. There were no cars in the parking lot, and although there was someone at the front desk it didn't get much busier. The room itself was old feeling and felt shabby.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

6/10 Okay

Nickolai

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old property, old fixtures, old furniture, old linens.
Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback! We are glad to hear that you enjoyed your stay with us!

2/10 Terrible

Brody

Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We paid a lot through expedia. The listing said the location had a restaurant and bar. Both had been closed for a very long time. The room was very hot and stuffy when we arrived, the air conditioner barely worked, the windows opened, but had no screens. The halls, stairwells, and elevators were filthy. The surrounding grounds were trashed, with piles of garbage and construction debris.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

2/10 Terrible

bryan

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty and staff was very unprofessional. Stay away from this place. We arrived snd decided to stay elsewhere.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

8/10 Good

Alphonzo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property itself could use some tender love and care they pull was not working it was down major renovation
Stayed 3 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

2/10 Terrible

Rosa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bed bugs in my bed, crawling all over my body and my babies body!!! The situation is so unbearable that I had to check out at 11:20pm in the rain with my two babies.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

4/10 Poor

Shane

Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

2/10 Terrible

Fahd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

4/10 Poor

Anderson

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When my family and I arrived at the place, it looked like a scene from the series The Walking Dead. everything abandoned. broken grills. the pool was dirty with dirt falling from the roof. Rusty ventilation iron in the pool area, the wood is almost falling from the ceiling. I think this hotel was very good in the past but now it needs to be closed and renovated urgently. i think this hotel should not be open. until it is renovated.
Stayed 2 nights in Sep 2023
Response from FD on 9 Sept 2023
We apologize for the inconvenience you experienced during your stay. We are currently under renovation hence we apologize for our appearance at the moment

4/10 Poor

Johnny

Travelled with family, Travelled with pets
Disliked: Cleanliness
This was not as expected the staff was great but the hotel over all needs a make over to improve a little i know probably due to covid things changed also not much of a variety on the tv to watch sorry to say it but pool was not clean hope it changes in a future and i may visit them again
Stayed 2 nights in Sep 2023
Response from Anthony P - Front Desk on 7 Sept 2023
Dear Johnny,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your honest comments, as they help us understand where we can improve and enhance the experience for our valued guests.We're delighted to hear that you had a positive interaction with our staff during your stay. We understand your concerns about the overall condition of the hotel and the limited TV channel selection. Please know that we take these comments seriously, and we are constantly working to make improvements where necessary. While the COVID-19 pandemic did bring about some changes in our operations, we are committed to ensuring a comfortable and enjoyable experience for our guests.We have noted your feedback regarding the pool's cleanliness as well. Maintaining a clean and inviting pool area is a top priority for us, and we apologize for any inconvenience you may have experienced. Rest assured, we will address this issue promptly.We value your feedback and hope to have the opportunity to host you again in the future. Your satisfaction is important to us, and we are dedicated to making your next stay a more enjoyable one. If you choose to visit us again, please don't hesitate to reach out to our team in advance, and we'll do our best to accommodate any specific requests or preferences you may have.Once again, thank you for choosing our hotel, and we look forward to the possibility of welcoming you back for an improved and memorable stay.

4/10 Poor

Lindoneia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Too old,bad towels,linens smelling mold.
Stayed 1 night in Sep 2023
Response from Management Team on 7 Sept 2023
Dear Lindoneia,We would like to extend our sincere apologies for the issues you encountered during your recent stay at our hotel. Your feedback is essential to us, as it helps us identify areas in need of improvement and ensures that we can provide a better experience for our guests.First and foremost, we deeply regret that you found our towels and linens to be in poor condition and smelling of mold. This is certainly not the level of cleanliness and comfort we strive to offer our guests. Please know that we take hygiene seriously, and we are committed to addressing this issue immediately to prevent any reoccurrence.Regarding the age of our facilities, we appreciate your feedback. We understand that the appearance and condition of our hotel may have fallen short of your expectations, and we are constantly evaluating opportunities for upgrades and renovations to enhance our guests' experience.Your comments have been shared with our housekeeping and maintenance teams to ensure that we make necessary changes to improve the quality of our amenities and the overall condition of the hotel.We truly value your feedback and hope you will give us another chance to make a more favorable impression during your next visit. Please feel free to contact us directly if you plan to return, and we will make every effort to ensure your stay is more comfortable and enjoyable.Thank you for bringing these issues to our attention, and once again, we apologize for any inconvenience you experienced. We appreciate your business and hope to have the opportunity to serve you better in the future.

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I took pictures of this property and none matched Expedia. No cars, no people, no one at desk. Totally vacant and uncomfortable. Chose not to stay. They lied saying someone was at desk. Not a soul around. Don't waste your money.
Stayed 2 nights in Aug 2023
Response from Front Desk on 7 Sept 2023
Dear Valerie,Our main parking lot is in the back towards the rooms, which is where we direct all guests upon checking-in. We also have staff at the desk 24/7, they may have stepped out for a minute to assist a guest. Please refrain from posting a negative review if you are not familiar with our area and the way the hotel is setup.

8/10 Good

Sabiha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Customer service can be improved but rooms were good, not bad.
Stayed 2 nights in Sep 2023
Response from FD on 5 Sept 2023
THANK YOU SABIHA.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Late bar service and easy check-in
Stayed 1 night in Sep 2023
Response from Front Desk on 4 Sept 2023
Thank you for Review.

2/10 Terrible

Omayra

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk. on 4 Sept 2023
Thank you for review.

8/10 Good

Efrain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very big in size and safe
Stayed 5 nights in Aug 2023
Response from Front Desk on 3 Sept 2023
Thank you for review.

2/10 Terrible

Delisle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 4 Sept 2023
Thank you for review.

10/10 Excellent

Kayi

Stayed 4 nights in Jul 2023