Los Angeles Whitwood Town Center Hotels

"Comfortable....staff was friendly....dining choices within walking distance...convenient off main freeway...."

"Parking was first come, first serve?? Weird?"

"Nice room"

"So we have stayed at this property 5 times. Loved it! It would have been 6 but this ruined it for us. As soon as we pulled up there was a women right outside the door yelling at my family and we have a 7 and 9 year old to "not touch her Fing stuff this is my SH." I'm an adult I don't care but dont yell at my kids who were just getting their own stuff out the car. I asked the staff what they were going to do about and Martha said "we can't do anything about it. " last time I checked yes you can it's private property and you should want to do something about it if it's affecting you customers. I asked when does the pool close and she said 9pm and that was it. So we quickly went up to our room threw are stuff down got our suites on because we were super excited to swim. There was only 30 minutes left so we quickly went down stairs just to see a sign that says pool closed. What kind of crap is that! How do you not say sorry pool is closed! No Martha straight up said the pool closes at 9pm. So messed to miss lead your customers to think the pool was still open!! So we went up to the counter to ask when the pool was going to be open. James said no one not even the managers know. He continued to say we can just leave. Who says that! There customer service was so bad. I looked at him and said you don't tell people to just leave good customer service try's to keep their customers. I called hotels.com and asked to be moved after explaining everything. Dont tell me to leave I will!"

"I appreciated the warm cookies at check in plus the late check out was perfect. Thank you"

"Clean room. Safe parking lot. Air conditioning needs to be change it smelled bad when we had it on. "

"Good "

"Air conditioning was good! But checking in was difficult. I came in late in the evening and had to wait for 15 minutes for someone to help me. I could smell weed everywhere from the lobby to the elevator to the hallway. "

"Everything satisfactory"