Thackerville WinStar Golf Club Hotels

"The room smelled terrible. Floor was dirty, long black hair in shower, that was before we even showered. Stains on furniture, stained pillow cases. I truly resembles a crime scene that was attempted to be cleaned up."

"Very rude employee at the desk"

"I booked our reservation on hotels.com a couple of months ago. We got to the hotel at 3:30 PM. The desk clerk said that our room wasn't ready. I went outside and informed my wife. After about 10 minutes, I went back in and asked how much longer it would be before our room was ready. The desk clerk then said that my reservation had been flagged as fraudulent because I had make the reservation through expedia.com and that expedia.com and bookings.com were in the process of merging and that it was causing problems with the reservation. I asked if he could somehow override the issue and was told no. I asked if the reservation could be canceled and the room could be sold to me as a walk in and was told no. Because I was from out of state and my reservation was flagged as fraudulent, I could not use a credit card. I had to pay with cash. I said ok and walked out. I called the Best Western down the street. They had rooms available. They cost more but were able to accommodate us immediately. We had a very nice stay at the Best Western and they will always get our business. I tried to call the Red River Inn to cancel my reservation twice and they didn't answer. We stopped by the Red River Inn on our way to the casino to let the clerk know that we would not be staying there and to cancel our reservation. He said ok. That was the only time he was helpful. We had never stayed at the Red River Inn before and we never will. The demand for cash rather than a credit card seemed sketchy."

"Breakfast very good, the lady working today give her Five Stars!"

"Very nice, clean place. Didn’t get up in time for breakfast but it has a buffet if you do. Mexican restaurant next door is absolutely amazing. Highly recommend it. We ate dinner and breakfast there. Would stop here just for dinner if passing through."

"Really old dirty little lace."

"Property was great!! Expedia overcharged me!! Horrible customer service at Expedia!!"

"The room had a smell of mold, the coffee machine and toilet were dirty."

"Yes it was a safe clean room "