Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Reviews of Americas Best Value Inn & Suites Winnie

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 75 out of 232 reviews" "
Rating 8 - Good. 75 out of 232 reviews" "
Rating 6 - Okay. 43 out of 232 reviews" "
Rating 4 - Poor. 19 out of 232 reviews" "
Rating 2 - Terrible. 20 out of 232 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and neat, nice staff, plenty of free parking. I'd stay there again. Not much in Winnie, but fine for those passing through. Food, fuel, lodging. Room was spacious with refrigerator and kitchen sink. Shower water came out with considerable force. Not a problem, but it's a shame they don't have a flow-limited shower head so the water comes out in a fine spray to save energy and water. Note that the back door to the building is not locked, so the building is not secure. Internet speed 11 Mbps Download 10 Mbps Upload. Internet OK for my purposes.
Stayed 1 night in Apr 2024
Response from ABVI on 18 Apr 2024
Dear guest, we're glad to know you've had a great stay with us and hope to be serving you again in the near future.

10/10 Excellent

Helena, Crockett

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an older hotel, but clean rooms!!! Great parking.
Stayed 2 nights in Mar 2024
Response from ABVI on 18 Mar 2024
Dear Helena, thank you for taking time to post us a five star review. We are glad you enjoyed your stay with us. Look forward to serving you again in the near future.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't complain about anything. Was a nice quiet place. Room and around the property was clean. Staff were pleasant. Would stay again if ever in the area.
Stayed 4 nights in Oct 2023
Response from ABVI on 6 Oct 2023
Dear Nina, thank you for taking time to post us a five star review. We are glad you enjoyed your stay with us. Look forward to serving you again in the near future.

8/10 Good

Gerald

Business traveller
Liked: Staff & service
The rooms are hot when you first get in there. But over all it a okay place to stay for the price.
Stayed 1 night in Sep 2023
Response from ABVI on 7 Sept 2023
Dear Gerald, thanks for posting us a review. We are glad to hear you liked your stay with us while providing the best value for your money.

8/10 Good

Geraldine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from ABVI on 30 Aug 2023
Thank you for taking time to post us a review.

10/10 Excellent

Todd

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious clean and the entire hotel smelled like home
Stayed 1 night in Aug 2023
Response from ABVI on 27 Aug 2023
Dear Todd, thanks for taking the time to post us a review. We're thrilled to know you enjoyed your stay with us and look forward to having you as our guest on your next trip to the area. Have a great day!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pulled in was not like the pictures. And there was pool but it’s was half filled with water green and filled with moss. Walk in and didn’t smell to pleasant. I went to tell them we were going to stay there. So we went some where else well. I started talking to hotels.com canceling my reservations and trying to get my money back with they hotel have to approve which I figured they would at least do one night since we told them. But now they are blaming it on hotels.com saying they have to do the refund. And now will not answer either of our phone calls or emails. Not very professional.
Stayed 2 nights in Jul 2023
Response from ABVI on 1 Aug 2023
Dear guest, we're sorry to know your stay did not meet your expectations. As advised, there is no pool available nor offered on the hotels.com website. Your reservation was honored in accordance with its own policies.

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from ABVI on 25 Jul 2023
Dear Carl, thanks for taking the time to post us review. Have a great day!

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights. Friendly staff. Room and parking lot were clean.
Stayed 2 nights in Jun 2023
Response from ABVI on 19 Jun 2023
Dear Ronnie, thanks for taking the time to post us a 5-star review. We are glad to know you had an excellent stay with us that met all your expectations! We do take pride in exceeding our guests’ needs the best way we can. If you’re traveling to our area in the near future, don’t hesitate to call us. Have a great day!

2/10 Terrible

Jennifer

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I’m giving them great reviews even though I didn’t even get to stay. Expedia lied on the site about pet friendly and refused me a refund. It isn’t the hotels fault. Incredibly clean lobby. Outside looked so clean and well maintained. Employees in office were so friendly.
Stayed 1 night in Jun 2023
Response from ABVI on 11 Jun 2023
Dear Jennifer, thanks for taking the time to post us a great review. Have a great day!

10/10 Excellent

Alexander

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from ABVI on 17 May 2023
Dear guest, thanks for posting us with a 5-star review! We are glad to know your stay with us was great and would strive to expect the same during your next trip. Have a great day!

10/10 Excellent

Maurie

Stayed 6 nights in Apr 2023
Response from ABVI on 16 May 2023
Dear guest, thanks for posting us a review. We're thrilled to know your stay was excellent! We look forward to serving you on your next trip to the area.

8/10 Good

Nigel, London

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of space, but unfortunately the socket by the cooker for the coffee maker was out of order.
Stayed 10 nights in Apr 2023
Response from abvi on 23 Apr 2023
Dear guest, We look forward to serving you again in the near future. Have a great day

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My base for birding
Hotel was quiet and conveniently located for visiting high island and the wildlife refuge for birds
Stayed 3 nights in Apr 2023
Response from ABVI on 11 Apr 2023
Dear guest, we are glad to know your recent stay met all your expecatations. We look forwarding to serving you again during your next trip to the area!

10/10 Excellent

max

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to be close to the interstate and within walking distance of an interesting restaurant. It was clean, quiet and inexpensive- just what we were looking for.
Stayed 1 night in Apr 2023
Response from ABVI on 6 Apr 2023
Dear guest, we're glad your stay was excellent. We look forward to serving you again in the near future. Have a great day.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room Was clean, basic and price wasgood
Stayed 1 night in Mar 2023
Response from ABVI on 18 Mar 2024
Dear Richard, thank you for taking time to post us a review. We are glad you enjoyed your stay with us. Look forward to serving you again in the near future.

2/10 Terrible

Abram

Disliked: Cleanliness, property conditions & facilities, room comfort
Rip off nasty hotel
Terrible room was not as advertised. When back down stairs to the front . Front desk close as soon as i check in. It was 300 in the afternoon. Try to call front desk no answer. Finally just left when another hotel. I have been fighting with the hotel to return my $294.28 payment . Its been 6 days and payment has not been returned.
Stayed 4 nights in Jan 2023
Response from abvi on 11 Jan 2023
Thank you for being our guest. We apologize that your stay did not meet your expectations this time around. Our team is generally commended for their efforts to provide a clean and comfortable stay. A thorough investigation post checkout indicated room to be in perfect condition. The front desk staff was always there as usual and went above and beyond in providing the extra care and service in accordance with the hotel policy. We look forward to serving you again in the near future.

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
The room was clean but refrigerator has rust on it and just looked like a run down place. Check in was fine but check out was bad because nobody was there and had to call the number and the woman said to just leave the card on the front desk
Response from ABVI on 27 Dec 2022
Dear guest, thanks for the feedback. Your concerns have been communicated to the staff for addressing. We hope to serve you again in the near future.

8/10 Good

Joe Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place was very clean. Service was good but has to be requested. No breakfast and swimming pool not available is disappointing.
Stayed 2 nights in May 2022
Response from abvi on 13 Jun 2022
Dear guest, thanks for taking the time to provide your feedback.

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in May 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from ABVI on 20 May 2022
Dear Robert We are glad to hear that you enjoyed your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Very basic services but clean
Stayed 3 nights in Apr 2022
Response from ABVI on 4 May 2022
Dear guest, thanks for your feedback. We look forward to serving you in the near future.

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
It is an OK place and I might well stay there again. Its a blue collar kind of place.
Stayed 1 night in Apr 2022
Response from ABVI on 21 Apr 2022
Dear guest, we appreciate your feedback and look forward to serving you again in the near future.

8/10 Good

Jeremy

Travelled with family and small children
Liked: Property conditions & facilities
Good room for the price and front office was nice. Room could be a little bigger.
Stayed 1 night in Apr 2022
Response from Abvi on 16 Apr 2022
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Robert

Stayed 1 night in Apr 2022
Response from Abvi on 16 Apr 2022
Dear Guest, Thanks for your feedback.

10/10 Excellent

Ellen

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The service and the room was great
Stayed 1 night in Feb 2022
Response from ABVI on 23 Feb 2022
Dear guest, we're glad that you enjoyed your stay and we look forward to serving you again.

8/10 Good

Nathan

Liked: Cleanliness, room comfort
Perfect except for the blanket / heating
The staff was super nice, the room seemed very nice. Not a lot of amenities but I think that's the idea (this was a really good price for a motel so I wasn't expecting fancy) but it was clean and comfortable. The only thing I didn't like was the blanket wasn't very thick. I woke up cold in the middle of the night. Of course I could have (and it hindsight should have) cranked up the heat the moment I notice the blanket was so thin, but the heater also seemed to turn on and off sporadically so that didn't necessarily solve the problem.
Stayed 1 night in Jan 2022
Response from ABVI on 19 Jan 2022
Dear Nathan, Thanks for taking the time to provide us with a feedback and glad to know you had a great stay with us. The heater operates on the unit mounted thermostat as typical as was found to be working normal. The front desk would have happily provided an extra blanket had it been requested. We look forward to serving you again!

6/10 Okay

Joy

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2022
Response from ABVI on 12 Jan 2022
Dear guest, thanks for taking the time to provide the feedback and for the opportunity to serve you and your family.

8/10 Good

TR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, how ever the AC unit did not work, onlt the fan part of the unit worked.
Stayed 1 night in Dec 2021
Response from ABVI on 31 Dec 2021
Dear guest, Thanks for taking the time to provide the feedback and sorry to hear about your experience with the AC. The room AC was inspected as part of the post-check out inspection and was found to be working normal. We would have appreciated a notification during the stay to help resolve any such items as we strive to provide the best possible service to all our guests. Best wishes for the new year!

4/10 Poor

Nestor

Stayed 2 nights in Aug 2021

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from ABVI on 12 Jul 2021
Dear guest, we're glad to know your stay was great and look forward to serving you again in the near future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Affordable Hotel
Affordable place to stay. Great customer service. The bed wasn’t soft. We thought we had a problem with the AC but the worker came and fixed it.
Stayed 1 night in Jul 2021
Response from ABVI on 9 Jul 2021
Dear guest, we're glad to know your stay was great and look forward to serving you again in the near future!

8/10 Good

Robert

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from ABVI on 10 May 2021
Dear Robert, Thanks for your feed back.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff very helpful Clean bed, hot shower Building and furnishings need update but good value for the price
Stayed 2 nights in Apr 2021
Response from ABVI on 23 Apr 2021
Dear guest, Appreciate your time in providing us with a feedback. We're glad to know your stay was great and that you recognized the value for the price you paid. We strive to improve guest experience and hope to exceed the expectations during your next stay.

4/10 Poor

Huy

Business traveller
Disliked: Cleanliness, room comfort
Will never stay here again.
Will never return. Kitchenette with 1 pot and 1 pan, but without working stove or cooking utensil, why bother? 2 plates 2 bowl, but without fork or spoon Microwave took 3 times longer. Bed is ultra uncomfortable. Hot water only marginal in shower ONLY. Smell bad everytime walk back to the room. Advertise hot breakfast, arrived to a sign state NO breakfast. Absolutely no return if short-stay.
Stayed 4 nights in Sep 2020
Response from ABVI mgmt on 5 Oct 2020
Dear guest, we sincerely apologize for the aspects that did not meet your expectations. A detailed assessment of the room status revealed stove to be perfectly functional. Note that stove requires a wall timer to turn on for safety before it can be used. Extra cooking utensils or items are available on request. Microwave was found to be working fine. The bed is considered to be ultra-comfortable by most of our guests. Hot water is available in all places intended. There was no smell of any kind. As notified at check-in and for everyone’s safety, the continental breakfast is temporarily not provided in light of COVID-19. Hot breakfast is never advertised nor provided to our knowledge. It is our hope that you will consider staying with us again in future and look forward to serving you then.

4/10 Poor

Jamey

Travelled with family
Disliked: Cleanliness
Disgusting Room, lack of room essentials
Dirty hotel, had to ask for several things from front desk including dish soap (we had a kitchenette) and the iron. Smelled like a smoking room even though it was a non smoking room and it was very dingy. Carpet smelled like feet. Got there and a sign said no breakfast which was one of the reasons we booked the room. Silverware was dirty in the drawer, shower curtain was moldy. Will not book another stay with this chain. I’ve had Motel 6 rooms cleaner and nicer than this place.
Stayed 2 nights in Sep 2020
Response from ABVI mgmt on 30 Sept 2020
Thank you for being our guest. We apologize that we failed to meet your expectations this time around. Our team is generally commended for their efforts to provide a clean and comfortable stay. A thorough investigation post checkout indicated room to be in acceptable form with no abnormal smell or other issues described other than normal wear and tear. The front desk went above and beyond in providing the extra amenities and service at no charge. It’s our hope that you will consider staying with us again in the future. It would be our pleasure to ensure you have an excellent stay you expect and deserve.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
BREAKFAST WAS VERY SMALL COULD OF HAD MORE OPTIONS, OTHER THAN THAT IT WAS WORTH THE MONEY
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old,dirty looking and room wasn't clean looking
Stayed 2 nights in Oct 2019
Response from Mgmt on 16 Oct 2019
Dear guest, Thanks for the feedback. Sorry to know it did not meet your needs. We will work hard to fix your experience and look forward to serving you again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
It was located close to interstate which is what I needed.
Stayed 1 night in Oct 2019
Response from Mgmt on 16 Oct 2019
Dear Guest, thanks for taking the time to review. We look forward to serving you in the near future.

10/10 Excellent

Sonja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here every month for business. Very friendly staff.
Stayed 3 nights in Sep 2019
Response from Mgmt on 9 Oct 2019
Dear guest, appreciate the compliment and look forward to serving you again during your next stay.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay.
Very clean room. I was not expecting a kitchenette in the room and it had one. Great rates for what was included. The ice machine did not work but when I went to the desk they had prepacked bags of ice for the guests. I appreciated it since I did not have time to make my own ice in the kitchenette. The breakfast left a little to be desired. They only had cereal bread and mini cinnamon rolls. The drinks were only milk and orange juice. I would have liked maybe fresh fruit like apples bananas and oranges. Yogurt would have been nice as well. I would stay here again.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Could've been better
Could've had better variety for breakfast and beds could've been bigger and more comfortable.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, nonexistent wifi
The hotel is very attractive. The room was clean and comfortable. However, the "free wifi" was nonexistent from our room, which was very disappointing because we really needed it. If you want a nice beautiful room with other amenities, this is the place to stay as long as you are not in need of internet.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with the property. I booked that property because my kids wanted to be able to swim and the pool was green and full of mold and bugs. It was disgusting. They stated they had Wi-Fi and we were never able to connect. There were roaches in the room. I feel like I paid for something and got nothing I wanted. I would appreciate some kind of compensation. Please contact me at 210-861-7140
Stayed 2 nights in Jun 2019
Response from Guest Relations on 27 Jun 2019
On behalf of our team, thank you for choosing us during your time in the area. We were disheartened to learn we fell short in delivering the clean, comfortable, and convenient accommodations we're known for. Our pest control specialist has been contacted to ensure that our high standards are being fully met, as this is not typical of the feedback we receive. It's also unfortunate to learn of the issues you experience with the WiFi during your visit, as our team is always happy to assist should any concerns arise. During your next visit to the area, we look forward to making it up to you with the exceptional experience you deserve, and we wish you all the best in your adventures ahead.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pool closed. Very small breakfast. Rooms nice. Very spacious room. Comfortable bed.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean room, friendly service, tasty breakfast, but old property
Stayed 3 nights in May 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Staff were very helpful. We liked the small kitchen in the room. Very comfortable. Appreciated the opening window, no pets and no smoking.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Room smelled fresh. Quiet. It looked like we were the only guests.
Stayed 1 night in Mar 2019