Winter Haven Hotel with Pool

"Our restroom was not working, carpet was wet and fridge was leaking. We got charged twice for the deposit fee and didn’t realize it until we left the property. We asked to be moved from rooms or have the problems listed abogue fixed but they didn’t do anything until we asked them again. They ended up moving us to a room close to where all the house keepers stay so it was very loud. "

"Overall it was a good stay. But not enough seating by the pools and the cleanliness of the room was not great. The floor was dirty and sticky"

"Everything was great "

"Always a nice place to stay. Been there numerous times and will keep coming back."

"The hotel was amazing "

"The rooms could use an update or at least a deep clean. Dirty baseboards. Mildew around windows. Beds were clean and comfortable. Served its purpose for price. No sign of any bugs."

"We had a wallet come up missing from our room. When we went to management about it we were treated as if we were trying to get away with something. They basically told us their employees were honest and they wouldn't call them about it. After we explained we didn't even want to press charges we just wanted the wallet back they laughed at us saying no one would come turn it back in. The mgr called our room and asked if I wanted to contact the police and after seeing how they were I just said no. No cash was in it so other than replacing ids and debit card (we locked asap when it was discovered gone) we just let it go. Miraculously that very night it appeared in one of our bags we had already searched multiple times that day. We are counting it as a win but will not stay there again. We had turned that room upside down looking before we went to the front desk. "

"Amenities are fair at best when it comes to food. There are a lot of choices off property though."

"First time at this hotel and might be the last until the new renovation. The first room I was put in, there was some type of humidifier in the middle of the room. I didn’t think much of it so I took a shower and noticed the water wasn’t going down. The bathroom also had hair from a previous guest so I was already disgusted. About an hour into being in the room, I got a call from the front desk saying we weren’t supposed to be in that room and insinuated there was something wrong with the room. The girl at the front desk was super nice and made sure the third room we got the laced in was up to par. Yes, the third room. The second room had a leak from the mini fridge and there was a puddle of water in the middle of the room. Besides the rooms, we were on the 4th floor and the ice machine didn’t work, I kept having to go to the third floor to get ice, not a huge deal but because of the issues before it just added to the frustration. Breakfast was actually really good, good selection of food, they have a Sushi restaurant which I didn’t get to try but their menu looked great. The jacuzzi was out of service and the pool area didn’t seem clean. Overall I had a good time in the new room, there were so many restaurants around the area so that was a big plus. Had the rooms been cleaner and didn’t have maintenance issues I’d rate it a 5-star. "