Exterior
Check availability

Reviews of Minster Mill Hotel

4 out of 5
Minster Mill Hotel
Minster Lovell, Witney, England

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 109 reviews" "
Rating 8 - Good. 35 out of 109 reviews" "
Rating 6 - Okay. 17 out of 109 reviews" "
Rating 4 - Poor. 5 out of 109 reviews" "
Rating 2 - Terrible. 2 out of 109 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from min on 2 Mar 2024
thank you for your feedback. we will pass this onto our teamskind regards

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and quiet stay
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice setting however the rooms/doors aren’t soundproof at all so you can hear every conversation and door slamming. Rooms are opposite the wedding event venue so there is loud music until 12. The hotel also didn’t have any earplugs to offer. Additionally we stayed for 2 nights and the hotel unfortunately took payment in a bizarre way - they took both a £465 pre authorisation when we arrived and an additional £365 on the day we checked out, meaning my credit card had a pending balance of £830 despite only a 2 night stay. This seems illogical and they should have used the pre auth charge as payment instead.
Stayed 2 nights in Dec 2023

8/10 Good

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is from are garden could see into next doors toilet
Stayed 1 night in Nov 2023

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay 16-11
Fantastic location , room was very good but the food at the hotel seemed very expensive and then the food at the sister pub the Swan was well below par ! how it was described in the Menu was nothing like in reality. One other point and something people should be aware even if your a resident you cannot use the Spa facilities unless you book a treatment (which for me was not required ) so I was not then allowed to simply have a swim and sauna.
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Dear Guest, Thank you so much for your feedback.We will be passing on your feedback to the team.Who will action any points.

6/10 Okay

Shauna

Travelled with family
Sadly disappointing…
Disappointing stay. The only positive was lady on reception in the afternoon and the lady serving in The Old Swan - both were very polite and ensured we had everything we needed. Other than that, this was our first visit since the change in ownership and we have to say, it was much better before. The whole place - Swan and Minster Mill has lost its spark and charm it had. The focus now seems to be on corporate and high end drinking and dining rather than comfort country living. It is with a heavy heart that we will not returning. This place held a special place in our hearts (we were married there in 2016) but it is just not the same. The new owners have changed something that do not need to be changed unfortunately.
Stayed 1 night in Oct 2023
Response from Reception Team on 21 Nov 2023
Dear Guest,We are very sorry you went away from the hotel disappointed.Our team will work very hard to ensure that we act upon all of your points and feedback.

10/10 Excellent

Peter, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from rec on 10 Sept 2023
we look forward to welcoming you back to stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location is great but we don’t feel this was value for money. Our room wasn’t ready when we arrived, they got our breakfast order wrong and we were rushed to finish when the restaurant wasn’t busy. Service needs improving - rather poor for the price tag.
Stayed 1 night in Aug 2023
Response from rec on 10 Sept 2023
thank you for your review. we have taken note.

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from A on 6 Aug 2023
thank you for your review

10/10 Excellent

Annabelle

Stayed 2 nights in Jul 2023
Response from A on 6 Aug 2023
THANK YOU

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect throughout
This was a special trip for us, my 60th birthday and our 30th wedding anniversary. The hotel staff were superb from start to finish, with cards for both events, messages at dinner, upgraded room, and just lovely acknowledgment throughout that this was our special trip. Special thanks to Francis for organising everything. The hotel is beautiful, peaceful, well equipped and immaculately maintained. The village is picture perfect and the walk to the church and ruined Manor House by the banks of the River Windrush was glorious. We used the hotel as a base to visit Blenheim Palace and has a wonderful time. We cannot thank everyone enough.
Stayed 2 nights in Jun 2023
Response from RM on 19 Jun 2023
Hello Mr and Mrs BurchThank you for such a lovely feed. I will definitely relate this to all the staff as we pitched in to make your stay a memorable one. Looking forward to welcoming you in the near future.Kind regardsFrances

10/10 Excellent

Iain

Stayed 1 night in Jun 2023
Response from Reception Team on 21 Nov 2023
Thank you for your 10/10 score.

8/10 Good

James

Stayed 1 night in May 2023
Response from Reception Team on 21 Nov 2023
Thank you for your feedback.

8/10 Good

Moira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My three daughters and I had a wonderful two day stay. The staff were most welcoming, friendly and very attentive to our needs. The spa treatments were wonderful and we left feeling totally relaxed
Stayed 2 nights in Apr 2023
Response from ROMOS on 31 May 2023
Hello MoiraThank you for choosing to stay with us and for such a positive feedback. Will let our staff know.looking forward to welcoming you back.Kind regardsFrances Gonewai

10/10 Excellent

david

Stayed 2 nights in Mar 2023
Response from Reception Team on 21 Nov 2023
Thank you very much for your 10/10 score.

6/10 Okay

Gavin

Beautiful area and lovely hotel by the river, very disappointing that only over 16’s are allowed to use the pool, and if you do want to use the pool it is at an extra cost of £25 per person. Breakfast not included in our £400 a night room?? But for an extra £25 per person you can have a full English which consists of 1 sausage, 1 egg, 1 piece of bacon, tomato, black pudding and mushrooms. We had a junior suite with a double bed & a sofa bed for our 10 year old, but the room was only set out for 2 people, only 2 towels, 2 dressing gowns, 2 glasses etc… Evening meal was excellent !! Staff were good. We also found discarded bottle tops and other litter under the dressing table….. If we go back …. It would be for an evening meal not a stay over. Mr. Lawrence
Stayed 1 night in Feb 2023
Response from Reception Team on 21 Nov 2023
Dear guest,Thank you for you feedback. We are very sorry you went away feeling disappointed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Reception Team on 21 Nov 2023
Thank you

4/10 Poor

Malcolm

Liked: Staff & service, amenities, property conditions & facilities
I stayed at christmas. Eating arrangements confusing . The hotel informed me christmas meal was cancelled it was too late to book another . So gave me an awful meal in dining area without christmas decorations. Afterwards ordered room service the food was awful.
Response from Reception Team on 21 Nov 2023
we are sorry you felt diapointed

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Staff pleasant but room a bit tatty disappointing.
Checking in was easy, and the grounds are very good, unfortunately the room was not as expected, even though there was tea and coffee available in the room there was no milk and had to ask for this, all the bottled water was sparkling and no still, again had to ask, the mixer tap in the bathroom was loose and would spin around, there were cracked tiles all up the wall in the shower and when using the shower the water kept going hot and cold, the room was very basic with no luxury whatsoever, I’ve stayed in nicer travelodge’s, at breakfast we had a pot of tea and and as I poured a cup of tea a pea came out of the pot along with some black bits. On checking out even though we paid in advance, they charged us for the room again and we had drinks on our bill that we never had, they did eventually sort it out after checking with bar and their reservation department but took a while. It was a shame as this was our anniversary and spoilt it.
Stayed 1 night in Nov 2022
Response from Reception Team on 21 Nov 2023
Thank you for your feedback

8/10 Good

Jessica

Stayed 1 night in Nov 2022
Response from Reception Team on 21 Nov 2023
.

10/10 Excellent

Debbie

Stayed 1 night in Sep 2022
Response from Reception Team on 21 Nov 2023
thank you

8/10 Good

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Minster Mill is a lovely hotel in a stunning Cotswolds village, with beautiful walks on your doorstep. The food is 5*, we had a delicious evening meal (although it’s gourmet-style dining so expect high prices and tiny portions!), and the breakfast was truly sensational – a great selection of options, would highly recommend the French Toast! Our overall review is that we didn’t feel it was value for money – our Classic Room, while nice, was in a corridor of about 20 other identical rooms, and despite paying £250 per night, didn’t have a bath. The rooms are nicely appointed but perhaps a little soulless. The spa is very small but perfectly formed & a nice spot to spend an hour or so unwinding. I thought it was cheeky to charge guests a £25 fee to use the spa, considering its size and the aforementioned price of the rooms (this fee is waved if you book a treatment, but still...). It’s great to have the option of a more casual place to eat/drink literally just over the road at The Old Swan (the Minster Mill’s sister property), although unfortunately we had a very bad dining experience there, which I’ll write about in a separate review! Some locals told us that the village’s other pubs, The White Hart & The Horse & Radish, a short walk away, are much better! In summary, the Minster Mill is very nice, but don’t expect a boutique hotel experience, despite its boutique hotel prices. That said, the food was faultless & staff were friendly.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jennifer

Stayed 2 nights in Aug 2022
Response from Reception Team on 21 Nov 2023
Thank you

10/10 Excellent

winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sophia at the reception was very helpful! She did everything she can to make sure we enjoy our stay! Very nice property for relaxing. The town is about 10-15 min drive away with many dining options. On site dinning is a bit overpriced £25 pp for breakfast!! But overall a very nice stay!
Stayed 2 nights in Aug 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Reception Team on 21 Nov 2023
Thank you

6/10 Okay

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a lovely cotswolds set up however very disappointing to have to pay £25 on top of the cost of the room to use the spa for 1 1/2 hrs. (Covid restrictions on the length of time). Use of the Spa should be included in the room rate.
Stayed 2 nights in Apr 2022

10/10 Excellent

Rupert

Stayed 2 nights in Feb 2022

6/10 Okay

Vitor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Laura

Stayed 1 night in Feb 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was reasonable for the cost, spa wasn't available for the visit which reduced
Stayed 1 night in Jan 2022

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place would highly recommend will come back
Stayed 1 night in Dec 2021

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quirky hotel. Comfortable beds. Fantastic location. Friendly staff. Lovely breakfast
Stayed 1 night in Nov 2021

4/10 Poor

Leighton

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The best part of the property were the grounds and the local walks. Breakfast on the first morning was great, but it wasn't as good on the second. We stayed in one of the garden rooms which was great for our doggy but the room was really tired, the toilet didn't flush properly and the bath didn't drain. Disappointing for the cost to stay in this hotel.
Stayed 2 nights in Oct 2021

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Lovely place but so disappointing. We booked the week before for a Sunday night hoping to use the facilities on the Sunday and Monday. Unfortunately the spa was fully booked on the Sunday and closed on the Monday (was emailed about being closed on Monday after booking) so we couldn't use anything. They also said they were fully booked for dinner despite the restaurant being very quiet. We were told it was due to a lack of staff, but this meant we were not allowed in the restaurant and had to sit in the bar upstairs being the only 2 people in there all night when the restaurant below was half empty. Strange stay as it's a lovely place but just seemed empty and lacked any atmosphere. If booking, would advise to make sure you could get into the restaurant / spa prior to booking rooms. We did try to change our date so we could use all facilities and was told no. A lot of money though if you are unable to use any of the facilities.
Stayed 1 night in Oct 2021

8/10 Good

Kezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Alan

Liked: Staff & service
Disliked: Cleanliness
We will not be returning to Minster Mill
Definitely not four star, a hotel for those under fifty as it is compulsory to carry your own luggage up steep flights of steps on narrow staircases . Food was very good ,staff very friendly , but hygiene and the standard of housekeeping in our bedroom left much to be desired.
Stayed 3 nights in Sep 2021

10/10 Excellent

Aislinn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay, very beautiful setting and friendly service. The rooms were very small but clean and comfortable and had lots of amenities. Didn’t use the spa. I would stay again
Stayed 1 night in Sep 2021

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

John

Stayed 2 nights in Jul 2021

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth a stay
Fairly basic living space in the cottage, bedrooms nice but no real kitchen. We liked the fact it was a 3 bed and had a bathroom and unusually was available for just one night. We ate at the Swan which is a pies only menu but delicious and gourmet! The staff in the pub were so so nice!
Stayed 1 night in Jun 2021

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous setting, lovely hotel
Gorgeous hotel in a wonderful setting, we had a gorgeous room with patio, unfortunately the weather didnt allow us to use the patio. The bed was a small double and the mattress was in need of an upgrade, there was a dip in the middle, so not the most comfortable sleep. We wanted to use the pool but that was closed, so I don't feel we had maximum use of our stay/
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It is a nice hotel but unfortunately a lot of the facilities were closed (gym) or booked (pool, spa). Please check before going
Stayed 1 night in May 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, looking forwards to returning soon
Another great stay at the hotel. Food and drinks are excellent as is the service, although I would say the bottles of beer are a little over priced. We stayed in a room on the river, it’s was great in the evening sitting next to the fire pit. The pub over the road that is part of the hotel is also great, the landlord is very friendly and informative. Plenty of parking, easy check in, great few days in the Cotswolds.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Staff were really friendly. Manager on duty was amazing he was extremely helpful and made us feel extremely welcome. The room was beautiful and the food at the old Swann especially the baked Camembert with sourdough bread was a delight ... overall the best short break I’ve had in a very long time
Stayed 2 nights in Dec 2020

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend break
Room was lovely and very clean. King size bed was very comfortable. Breakfast and dinner was fabulous. Staff friendly and helpful. Lovely location for walking. Beautiful hotel. Will definitely return.
Stayed 2 nights in Dec 2020

10/10 Excellent

Barry, Orpington

Business traveller
Liked: Cleanliness, staff & service
Very nice place nice surroundings staff was excellent
Stayed 1 night in Dec 2020

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020