Xihu Tiandi

綱站沒通報游泳池維修。酒店說健身房能用，但當到達時發現地上滿是一袋一袋的垃圾，灰塵滿地清楚看到很多的腳印，所以的健身用具也是一樣得邋遢。告訴前台，回答是沒人清潔。房間得USB插頭壞了，電話充不了電，房問格音也很差。在餐廳你可以看到服務員(可能是餐廳的女經理)坐在你的隔璧食麵看手機，其他的服務員也沒笑容跟他們銳早安也沒回應。我到麵檔時，小師傅一句要什麽十分兇猛，我當時立刻對他銳很沒禮貌，他也無回應無感覺。到前台投訴時祇說可以提前退房。我終於轉去了別的鈑店。很可惜一間硬件不錯的酒店，卻有如此差的經驗。另外我對2位前台的女服務員幫助說聲謝謝！Expedia 是有責任處理。也應該通知有關的資料更新。

Great location, near west lake, night market and metro. Very grand from the outside, but rooms need major refurbishment. We stayed 2 nights and moved rooms after night one as room smelled badly of cigarettes and damp. Staff very helpful and moved us immediately but, whilst better, it still smelled like smoke (both floors designated non smoking). Furniture dated. Great place if you aren't sensitive to the smell of cigarettes.