Coastal Road, Ho Tram Hamlet, Phuoc Thuan Commune, Xuyen Moc, Ba Ria-Vung Tau
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was phenomenal, service was Devine. Free shuttle service from D2 Hcmc provided if needed. Husband had food poisoning prior to arrival and staff sent get well fruit platter with a card was very sweet. Our room was on the highest level floor 17th with ocean view. The breakfast was absolutely delicious! Best Banh Xeo/Banh Khot! Thank you for the experience, we will come back with our children.
Linh
Stayed 3 nights in Apr 2024
10/10 Excellent
Linh, Coquitlam
Travelled with partner
25 Apr 2024
Liked: Staff & service, amenities
The front desk/ manager was delightful, our room was on 17th floor ocean view, absolutely beautiful! 24hr gym is downstairs as well as breakfast buffet. Breakfast was spectacular, highly recommend. They even offer honeycomb honey :) the beach was a walk away. Free shuttle bus from hcmc to & from which makes travelling to Melia very easy. Will come back :))
Nice facilities . Nice beach and swimming pool. Good breakfast with lots of choice .
Manh Hung
Stayed 3 nights in Apr 2024
Response from Snow Nguyen Guest Experience Team on 9 Apr 2024
Dear Mr. Manh Hung, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Snow Nguyen Guest Experience Team
The only negative reoccuring issue were when some of the staffing that lack the understanding of English and simply just nodded or seem to recite a script which had nothing to do with the question asked. Also there were employees that did not provide service but kept asking for reviews which was off putting. Also a lot of the activities the employee in charge did not explain anything and just give you the fishing pole or just put you in the boat, we were hoping some guidance but ended up just having to figure things on our own.
Diana
Stayed 3 nights in Dec 2023
Response from Snow Nguyen Guest Experience Team. on 9 Apr 2024
Dear Ms. Diana, Thank you for choosing us during your visit to Ho Tram. We would like to thank you for your review. Thank you very much for taking the time to give us your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you. Your comments give us the opportunity to improve our service and I hope we have the chance to serve you better at Melia Ho Tram Beach Resort during your next trip. With my best regards, Snow Nguyen, Guest Experience Team
The resort is wonderful. We stayed in a Level Villa - which was a next level experience. Great service with dedicated staff, free poolside cocktails daily and beautiful villa with private pool. This was a real wow experience and would recommend it highly.
It is more of a destination though and not a lot around outside of the resort. We added this to a HCM trip, which was really the best of both worlds.
Would go again.
Con
Stayed 3 nights in Feb 2024
Response from Snow Nguyen Guest Experience Team. on 9 Apr 2024
Dear Mr./Ms. Con, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,
The resort’s amenities are amazing. The room
is well-designed, spacious and super clean. The staffs are super welcome and nice and always care about the guests feedbacks and opinions. One of my best resort experience. Highly recommended.
It was one of the better villa's I've stayed in, I loved the place, very nice.
Thanh
Stayed 2 nights in Jan 2024
10/10 Excellent
Huynh
25 Nov 2023
Liked: Cleanliness, staff & service
It was very nice stay
Comfortable
Beach was real clean
Huynh
Stayed 1 night in Nov 2023
Response from Diep Chau Guest Experience Team on 30 Nov 2023
Dear Mr./ Ms. Huynh, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team
This property is as advertised! I love this place and will visit again. The rooms were very clean. The large pool was beautiful and the breakfast buffet was beyond expectations.
We checked in during the week so the facility was a lot more quieter, which was really nice. We checked out Friday, when it got really busy with weekenders arriving. I’d definitely stay here again but during the week, not the weekend.
Terri
Stayed 2 nights in Nov 2023
Response from Diep Chau Guest Experience Team on 30 Nov 2023
Dear Mr./ Ms. Terri, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team
10/10 Excellent
kha
12 Nov 2023
kha
Stayed 2 nights in Nov 2023
Response from Diep Chau Guest Experience Team on 30 Nov 2023
Dear Mr./ Ms. Kha, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team
A beautiful resort, perfectly maintained with good spa and reaturants.
Lalrintluanga
Stayed 2 nights in Oct 2023
Response from Diep Chau Guest Experience Team on 30 Nov 2023
Dear Mr./ Ms. Lalrintluanga, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team
10/10 Excellent
Virginia
27 Oct 2023
Virginia
Stayed 6 nights in Oct 2023
Response from Diep Chau Guest Experience Team on 30 Nov 2023
Dear Mr./ Ms. Virginia, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team
All the things are best except on restrant for breakfast.
It should level up in fast. Will make down to the whole image on Melia if not.
The hostesses and all staffs dont know how to service just keep watching status.
For the food, it was worst on my tour life since some of food spiled out..
Wonsik
Stayed 2 nights in Sep 2023
Response from Anny Krishnan on 24 Oct 2023
Dear Mr. Chung, Thank you for choosing us again for your recent stay in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback related to the service shortfall that you have faced when staying with us. Thank you very much for taking the time to give us your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you and your family and happy to know that it did not mark the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve your family better at Melia Ho Tram Beach Resort during the next trip. Warmest Regards, Anny KrishnanQuality Assurance Supervisor
This resort makes me feel so much comfort and relaxing, it’s very clean, pretty and the service from front deck, bellman, all people are working around..they are all welcome us with a great respect , At the bakery shop I really like a young lady names Hiền, she is very helpful.Love everyone there
Tran
Stayed 1 night in Sep 2023
Response from Goeun Park Guest Experience Team on 17 Oct 2023
Dear Ms./Mr. Tran,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,
10/10 Excellent
Lap, seattle
Travelled with family, Travelled with family and small children
Great place to be relax, cleanliness, great foods and very kind staffs.
Lap
Stayed 1 night in Aug 2023
Response from Goeun Park Guest Experience Team on 3 Sept 2023
Dear Lap,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,
Very nice resort. Check in/ out process is fast. Customer service staff is perfect. Just a little shock for me when they charge us almost $7 for a small broken cup ( which actual cost less than $1) in the bathroom because my mom accidentally dropped it on the floor .
DIEMTRANG
Stayed 3 nights in Jun 2023
Response from Melia Ho Tram Beach Resort on 3 Sept 2023
Dear Ms. Le, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a good rating! We would like to also thank you for your spending your time to provide us with your feedback related to the price of our objects. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We look forward to welcoming you back. Kind Regards, Khang Tran (Mr.) Guest Experience Team.
Great place to go if you are looking to relax. Spending time at the beach and in the pool. It was what we were looking for. The only downside is the only food available was from the restaurants on the property. The property is not very near anywhere else. If you are only there for a couple of nights then it is fine.
Verified traveller
Stayed 2 nights in Jul 2023
Response from Goeun Park Guest Experience Team on 3 Sept 2023
Dear Anonymous,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,
Response from Goeun Park Guest Experience Team on 3 Sept 2023
Dear mark,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,
Dear Mr./Ms. Renil, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team
Nice and relaxing resort. Very kind and helpful staff. Wonderful villa. Various food options - also healthy, delicious and beautifully presented. Various activities: beach (you can lend body boards), bicycles are available, lawn with various games, yoga and tai chi. I can really recommend the spa. I had terrible back pain when I arrived, but with some treatments it was fixed.
Franz-Michael
Stayed 1 night in May 2023
Response from Guest Experience Team on 17 Jun 2023
Dear Mr. Mellbin, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
It's a hidden gem. A bit of a drive from the airport, but a beautiful resort on the beach and the staff is very nice and helpful. We stayed in a 2 bedroom, 2 1/2 bath villa with a private pool. Dinner was good & the staff at the restaurant was amazing. Brunch was also a plus. I would return two this hotel.
Latasha
Stayed 2 nights in Jun 2023
Response from Guest Experience Team on 17 Jun 2023
Dear Ms. Latasha, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
8/10 Good
WISTLEY
Travelled with family, Travelled with family and small children
10 May 2023
We were with infant, there was no extra support from the checkin point to dinning experience. Staffs weren't providing an extra help on food service on our breakfast
WISTLEY
Stayed 2 nights in May 2023
Response from Guest Experience Team on 3 Jun 2023
Dear Ms. Wistley, Thank you for choosing our resort for your recent stay in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback related to the service shortfall that you have faced when staying with us. Thank you very much for taking the time to give us your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you and your family and hope it did not mar the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve your family better at Melia Ho Tram Beach Resort during the next trip. Warmest Regards, An Lai (Ms.) Guest Experience Team
I cannot overstate how wonderful this resort is. After a busy holiday, spending 4 nights here at the end of our time in Vietnam was perfect. The resort is gorgeous, with lots of activities but the best thing for us was the swim up bar, in the pool right on the beach. There's not a ton of food options and we preferred eating at the beach bar in the evening but there was enough choice for us. We stayed in a junior suite in the tower which had amazing views. The service was good all round and they even helped to organise a birthday surprise for me! It's quite pricy for Vietnam but honestly worth it if you're looking to splash out on a bit of luxury. We also got the free transfer from HCM which was easy & great!
Josie
Stayed 4 nights in Apr 2023
Response from Guest Experience Team on 2 May 2023
Dear Ms. Josie, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
10/10 Excellent
Kelly
1 Apr 2023
Kelly
Stayed 2 nights in Mar 2023
Response from Guest Experience Team on 25 Apr 2023
Dear Ms. Kelly, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team
10/10 Excellent
Allan, Toronto
27 Mar 2023
Liked: Cleanliness, staff & service
Very nice property and a nice beach, but in a remote location in Ho Tram. You are committed to the resort while here as there is nothing else nearby. If you want a nice resort stay, this is it, but if you want local culture, you won’t find it around here…
Allan
Stayed 3 nights in Mar 2023
Response from Snow Nguyen Guest Experience Team on 28 Mar 2023
Dear Ms. Pham, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We would like to thank you for your feedback during your stay related to the dining experience. Thank you very much for taking the time to give us your feedback it very important to us in order to improve our service and to provide great experiences for our guests. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards,
Response from Guest Experience Team on 15 Apr 2023
Dear Mr. Tsoi and Ms. Nguyen, Thank you for choosing us during your visit to Ho Tram. We would like to also thank you for your spending your time to provide us with your rating. If your time allows, we would much appreciate for any further details you can share with us that will help us investigate what transpired and follow up all necessary steps to ensure such cases are not repeated. You can reach me by any means of communication. Thank you very much and looking forward to be hearing from you. With my best regards, An Lai (Ms.) Guest Experience Team
Response from Guest Experience Team on 10 Mar 2023
Dear Mr. Doan, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
Amenities and qualities of this resort were so good but the staff are getting worse by days! Bad attitude and unprofessional!
Thanh Tung
Stayed 1 night in Feb 2023
Response from Guest Experience Team on 24 Mar 2023
Dear Mr. Doan, Thank you for choosing our resort in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback regarding to the service shortfall. If your time allows, we would much appreciate for any further details you can share with us that will help us investigate what transpired and follow up all necessary steps to ensure such cases are not repeated. We humbly apologize for any inconvenience to you and your family and hope it did not mar the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve you better at Melia Ho Tram Beach Resort during the next trip. With my best regards, An Lai - Guest Experience Team
8/10 Good
THUYMAI THI
22 Feb 2023
THUYMAI THI
Stayed 1 night in Feb 2023
Response from Guest Experience Team on 24 Mar 2023
Dear Ms. Thuy Mai, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
We had so much great time in our 5 day holiday in Melia Ho Tram. From the way the staffs greeted us, to the cleanliness around the resort, breakfast buffet is great, pool is clean and beautiful, we had no complaints but the wish to come back again in the future.
HOANG NHU NGUYEN
Stayed 4 nights in Feb 2023
Response from Guest Experience Team on 19 Feb 2023
Dear Mr./Ms. Nguyen, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team
Brightness rooms. All staffs are very polite to Resort Guests!
CHON
Stayed 2 nights in Feb 2023
Response from Guest Experience Team on 19 Feb 2023
Dear Mr. Chon Kim, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team
It was disappointing that capsule coffee was provided for a fee even though the room was worth it.
HyeRyoung
Stayed 2 nights in Jan 2023
Response from Guest Experience Team on 9 Feb 2023
Dear Ms. Cho, Thank you for choosing our resort for your recent stay in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback and we have noted this down for future consideration. We truly appreciate your valuable time to share your experience and ideas with us. We humbly apologize for any inconvenience to you and your family and hope it did not mar the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve your family better at Melia Ho Tram Beach Resort during the next trip. Kind Regards, An Lai (Ms.) Guest Experience Team
Response from Guest Experience Team on 27 Jan 2023
Dear Ms. Chen, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team
It was very nice place to stay with famaily! While I was staying there, I felt comfortable and relaxing. I hope I visit again soon.
KYONGMIN
Response from Linh Le - Guest Experience Manager on 18 Jan 2023
Dear Mr. Lee,We very much appreciate your comments regarding your recent stay at Melia Ho Tram Beach Resort!We are delighted to hear that you had a relaxing time here with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Please rest assured we all look forward to having you back with us again soon.Best Regards,Linh LeGuest Experience Manager
Our family had a amazing time, so relaxing during the time stay at Melia Ho Tram, the food is so so ..delicious, the staff is friendly
Come back here again
Hien
Stayed 2 nights in Jan 2023
Response from Guest Experience Team on 13 Jan 2023
Dear Mr/Ms. Hien, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
Response from Guest Experience Team on 13 Jan 2023
Dear Mr. Mehta, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team
Highly recommend if you want to relax. The resort is perfect, very modern, lots of landscaping. The staff and welcoming and the restaurants good. There is a complex nearby with a few restaurants but after from that not much else around. The area is being developed so not doubt it will change in a year or two. We enjoyed our stay and would come back, super place to chill after the buzz of Ho Chi Minh
Sharon
Stayed 3 nights in Jan 2023
Response from Guest Experience Team on 13 Jan 2023
Dear Ms. Finnegan, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
Dear Mr/Ms. Navid, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team
Beautiful property right on the beach. The grounds on the property is very nicely maintained. The complimentary 2 hr/day bike rental makes it easy to explore the property. The only complaint is about the food. Not as good as expected from a hotel of this caliber.
Sandy
Response from Ha Minh Thu on 30 Dec 2022
Dear Sandy,Thank you very much for your feedback and review, it will help us to reference for another clients. We are happy to know day you had good time with us. We hope to have opportunities to welcome you and your family to stay with us in the near future.
Dear Ms. Oanh,Thank you very much for your support and feedback, we hope to have opportunities to welcome you to stay with us in the near future.Thank you
Response from Guest Experience Team on 5 Sept 2022
Dear Valued Guest, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
10/10 Excellent
Eun Jae
4 Jul 2022
Eun Jae
Stayed 2 nights in Jun 2022
Response from Guest Experience Team on 8 Jul 2022
Dear Mr. Baek, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team
Check-in is really easy and the receptionist is really friendly. His name is Marcus. I really enjoy staying at this resort. I liked the outside movie at night, but didn’t have time to ride a bicycle (it is free for 2 hours). I will come back here again if I have time during this summer in VietNam or in December of this year.
Aiken
Stayed 1 night in Jun 2022
Response from Guest Experience Team on 8 Jul 2022
Dear Mr. Aiken, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team