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Reviews of Toyoko Inn Yamato Ekimae

3 out of 5
Toyoko Inn Yamato Ekimae
4-1-20, Chuo, Yamato, Kanagawa

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 417 reviews" "
Rating 8 - Good. 160 out of 417 reviews" "
Rating 6 - Okay. 91 out of 417 reviews" "
Rating 4 - Poor. 21 out of 417 reviews" "
Rating 2 - Terrible. 4 out of 417 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from 東横INN大和駅前 くちこみ担当 on 25 Apr 2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Ralphlynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff and delicious foods and beverages, wre awesome.
Stayed 2 nights in Mar 2024
Response from 東横イン大和駅前 on 24 Apr 2024
Thank you for staying with us.Thank you again for your responses to the questionnaire.We look forward to seeing you again.

8/10 Good

Robert

Stayed 3 nights in Sep 2023

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was friendly. Complimentary breakfast was very good.
Stayed 6 nights in Mar 2023
Response from 東横イン大和駅前 on 4 Apr 2023
貴重なお言葉ありがとうございます。お客様よりお褒めの言葉を頂き、心がうれしい気持ちでいっぱいです。東横インホテルは全国各地にございますので全国各地でお客様の来店をお待ちしております。

10/10 Excellent

Yumiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was friendly.
Stayed 2 nights in Mar 2023
Response from 東横イン大和駅前 on 4 Apr 2023
お言葉ありがとうございます。お客様に接客でお誉めいただきとても光栄です。店舗で切磋琢磨して向上していきたいと思いますのでまたのお越しを心からお待ちしております。

10/10 Excellent

Ricardo

Stayed 3 nights in Aug 2022
Response from 東横INN大和駅前 くちこみ担当 on 1 Sept 2023
先日はご宿泊頂き誠にありがとうございました。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。また機会がありましたらご検討していただけると幸いです。

8/10 Good

Song

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from 東横イン大和駅前 on 3 Oct 2022
ご回答ありがとうございます。お客様より高い評価を頂きとても嬉しく思います。次回ご利用頂いた際は満点の評価を頂ける様、切磋琢磨していきたいと思います。またのお越しをお待ちしております。

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, but many faults.
The location is very convenient near to Yamato station. The room was clean, comfortable and well lit. However, the wifi didn't work and there is no lock on the bathroom door. There is also only a very small choice of English language movies available on the pay per view. The free breakfast is small and not worth bothering with. There is only one elevator so its always busy, and so it takes a lot of time to move around the hotel.
Stayed 1 night in Jul 2022
Response from 東横イン大和駅前 on 2 Aug 2022
Thank you for staying Toyoko Inn Yamato Ekimae. We would also like to thank you again for answering the questionnaire. With this as an encouragement, we will do our best to become a hotel that will make our customers even more happy. We often haven't reached the point yet, but we will do our best to become a hotel that will satisfy our customers as much as possible. We look forward to your continued patronage. We look forward to seeing you again.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, professional, and very helpful. I speak some Japanese and they spoke a little English and we were able to easily communicate. This hotel is less than a minute walk from Yamato Train station and less than a 10 minute taxi ride to NAS Atsugi (about 1600 Yen roughly $11.50 and the taxis take cards). Many restaurants, a nice super market, many convivence stores all with in a minute or two walk. This is a good business travel hotel and a great price. This chain is all over Japan. The free breakfast was amazing!!! The rooms are small but very comfortable, bed, desk, TV, free Wi-Fi, bathroom. Perfect for quick trips.
Stayed 2 nights in Jul 2022
Response from 東横イン大和駅前 on 17 Jul 2022
Thank you for staying Toyoko Inn Yamato Ekimae. We would also like to thank you again for answering the questionnaire. With this as an encouragement, we will do our best to become a hotel that will make our customers even more happy. We often haven't reached the point yet, but we will do our best to become a hotel that will satisfy our customers as much as possible. We look forward to your continued patronage. We look forward to seeing you again.

10/10 Excellent

Rowena Joy

Travelled with family
Liked: Staff & service, property conditions & facilities
best hotel ..they treat as well especially the sataff is very helpful ☺️
Stayed 1 night in Jun 2022
Response from 東横イン大和駅前 on 17 Jul 2022
Thank you for staying Toyoko Inn Yamato Ekimae. We would also like to thank you again for answering the questionnaire. With this as an encouragement, we will do our best to become a hotel that will make our customers even more happy. We often haven't reached the point yet, but we will do our best to become a hotel that will satisfy our customers as much as possible. We look forward to your continued patronage. We look forward to seeing you again.

6/10 Okay

febryan p

Stayed 16 nights in Jan 2022

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and clean and we enjoyed the area since everything was nearby, especially the train station. The only thing that we didn’t like is the bed and the pillow, they were not comfortable since they were hard. But overall nice hotel!
Stayed 3 nights in Dec 2021
Response from 東横イン大和駅前 on 8 Jan 2022
Thank you for using. We look forward to seeing you again.

6/10 Okay

MaCecilia

Travelled with family
Lack of hotel information facilities/amenities
Information was less instruction about the room example pajama was not inside the room but never informed at check in only membership card was fully informed.
At the lobby
Stayed 1 night in Aug 2021
Response from 東横INN大和駅前 on 11 Sept 2021
Thank you for sharing your experience here. To ensure your comfortable experience here next time, we will improve service as soon as possible.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible place from the station. Many restaurants and convenience store near the hotel. Free water in lobby and also have vending machine. Clean and affordable with friendly staff.
Stayed 1 night in Mar 2021
Response from 東横INN大和駅前 on 28 Apr 2021
Thank you for your stay. We look forward to your next visit.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020

8/10 Good

BALINDA KAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Barbara

Disliked: Property conditions & facilities, room comfort
Tiny very smoky smelly room
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Heini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good but could be better.
Smoking Floors/Rooms should be segregated so that obnoxious smoke smell is not assaulting non-smoking guests.
Stayed 5 nights in Mar 2019

8/10 Good

Rens, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and overall good experience. Rooms are a bit small, but workable for just a night's stay.
Stayed 1 night in Nov 2018

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Decent budget hotel
We were i Yamato for family reasons otherwise there is nothing here for tourists. The hotel is clean and had all the amenities you'd expect from a budget hotel. The mattress on the bed was a bit too hard for my liking.
Stayed 1 night in Oct 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Decent budget hotel
There is nothing of interest in Yamato for tourists, we were there for family reasons. The hotel is located close to the train station, shops and restaurants. There are two young ladies working on the Reception desk who are really friendly and helpful. The room had all the amenities you need and was clean. The only negative for me was the mattress was hard and slightly uncomfortable.
Stayed 2 nights in Oct 2018

2/10 Terrible

porl112, japan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty stained walls. Bathroom stank like a sewer.
Dirty stained walks. Bathroom stank like a sewer. Utterly horrible hotel.
Stayed 1 night in Sep 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and stay was great even with a 10 month old baby
Stayed 1 night in Jul 2018

8/10 Good

porl, Tokyo, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
This is a really nice, convenient hotel. The only bad thing is the free breakfast which basically consists of the cheapest food available. Most of it is inedible and not even fit for a dog.
Stayed 1 night in Mar 2018

8/10 Good

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fine for the price
Overall, hotel was fine for the price. Like most hotels here, rooms are a little cramped, but that was expected. You could also hear everything happening on your floor. What wasn't expected was the rock hard bed and pillow. I like my bed firm, but this was over the top. Also, be prepared to wait for the elevator going up and coming down. Small elevator and no stair options. Besides those two things, the stay was fine. Clean, modern rooms and a breakfast in the morning. Was in a hurry so didn't try it, but it looked good! I'll stay again if in a crunch.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel spoilt by lift beeps
This is a lovely hotel. Very convenient. But the lights make beeping noises and it's possible to hear these in your room. I couldn't sleep because of the constant lift beeps
Stayed 1 night in Jan 2018

6/10 Okay

Kenichi

Liked: Staff & service
Stayed 1 night in May 2024
Response from 東横INN大和駅前 くちこみ担当 on 18 May 2024
この度は東横イン大和駅前をご利用いただきまして誠にありがとうございます。また、アンケートにてご回答いただき重ねて御礼申し上げます。お送りいただきましたアンケートは今後の貴重な参考資料として活用させていただきます。またのご利用を心よりお待ち申し上げております。

6/10 Okay

SHOTA

Liked: Cleanliness, staff & service
清潔さがあってよかった
Stayed 1 night in May 2024
Response from 東横イン大和駅前 フロント on 7 May 2024
この度は東横イン大和駅前にご宿泊頂き、ありがとうございました。またのご利用をお待ちしております。

8/10 Good

Sasaki

Stayed 1 night in Apr 2024
Response from 東横イン大和駅前 フロント on 20 May 2024
この度はご宿泊頂きありがとうございました。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

HIROYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
安くて朝食付きでいいです。
Stayed 1 night in Apr 2024
Response from 東横イン大和駅前 フロント on 29 Apr 2024
この度は当ホテルの宿泊及び貴重なお言葉頂きありがとうございます。お客様に喜んで頂きとても嬉しく思っております。今後も東横インは向上していきたいと思いますのでお客様のまたのお越しを心よりお待ち申し上げております。

8/10 Good

Kazuyuki

Liked: Staff & service, amenities, property conditions & facilities
朝食もおいしくて良かった
Stayed 3 nights in Apr 2024
Response from 東横INN大和駅前 くちこみ担当 on 16 Apr 2024
先日はご宿泊頂きありがとうございました。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

6/10 Okay

kazue

Liked: Property conditions & facilities
ありがとうございました。
Stayed 1 night in Mar 2024
Response from 東横INN大和駅前 くちこみ担当 on 13 Apr 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

10/10 Excellent

yoshimi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました
Stayed 1 night in Mar 2024
Response from 東横INN大和駅前 くちこみ担当 on 1 Apr 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

10/10 Excellent

Abe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で快適に過ごせました。 少し残念だったのは朝食。 品数が少ないかな...と。 宿泊代からしたら、充分だと思いますので 総合的には、5に近い星4つです。
Stayed 1 night in Mar 2024
Response from 東横INN大和駅前 くちこみ担当 on 27 Mar 2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。また機会がありましたらご検討していただけると幸いです。

10/10 Excellent

Rei

Stayed 1 night in Mar 2024
Response from 東横INN大和駅前 くちこみ担当 on 27 Mar 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。この度はご多忙の中、貴重なご意見をご投稿頂き、誠にありがとうございました。

6/10 Okay

Harumi

Business traveller
治安が悪い
Stayed 1 night in Mar 2024
Response from 東横INN大和駅前 くちこみ担当 on 27 Mar 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。ご滞在時にはより良い提供ができるようにスタッフ一同努力していきたいと考えております。次回のお帰りをお待ちするとともに、貴重なご意見をいただきましたことに御礼申し上げます。

8/10 Good

Keiichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
 駅に近く便利で、チェックインもスムーズに出来て快適でした。駅周辺で遊ぶには絶好の場所ですね。また利用したいです。
Stayed 1 night in Mar 2024
Response from 東横INN大和駅前 くちこみ担当 on 5 Mar 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。今後も館内全スタッフ一丸となりまして、皆様にお寛ぎの場とご満足をご提供出来ますように取組んでまいります。

10/10 Excellent

Manabu

Liked: Cleanliness, staff & service, property conditions & facilities
駅近い。周りに飲食店豊富。 清潔申し分なし。
Stayed 1 night in Feb 2024
Response from 東横INN大和駅前 くちこみ担当 on 5 Mar 2024
先日はご宿泊頂き誠にありがとうございました。客室清掃に関しまして、身に余るお言葉をいただき大変恐縮でございます。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

6/10 Okay

junichi

Business traveller
Liked: Cleanliness
清潔感がありました
Stayed 1 night in Feb 2024
Response from 東横INN大和駅前 くちこみ担当 on 28 Feb 2024
先日はご宿泊頂き誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

8/10 Good

KEIICHI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
1泊の滞在でしたが、歯磨きを最低、3回はするのでその分量が歯磨き粉が小さくて不足でした。
Stayed 1 night in Feb 2024
Response from 東横イン大和駅前 on 3 Mar 2024
この度は当ホテルにご宿泊いただき誠にありがとうございます。アンケートにご協力いただきましてありがとうございます。お客様のご意見は貴重な参考資料として活用させていただきます。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

KOJI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Mayuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 東横INN大和駅前 くちこみ担当 on 10 Feb 2024
この度は東横イン大和駅前をご利用いただきまして誠にありがとうございます。またアンケートにご回答いただき重ねて御礼申し上げます。お送りいただきましたアンケートは、今後の貴重な参考資料として活用させていただきます。まだまだ至らないことの多い私共ではございますが少しでもお客様にご満足いただけるホテルをめざして一生懸命努めて参りたいと思っておりますので、今後とも変わらぬご愛顧の程お願い申し上げます。またのご利用を心よりお待ち申し上げております。

8/10 Good

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
普通でした。ただ近くの駐車場が高かった🅿️❗️
Stayed 1 night in Jan 2024
Response from 東横INN大和駅前 くちこみ担当 on 2 Feb 2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。近隣のコインパーキングには比較的高いお値段設定の箇所がございます。次回、当館ご利用時にフロントもしくは駐車場スタッフにお声掛け頂ければ近隣の安価なコインパーキングをご案内させていただきます。またのご来館心よりお待ちしております。

8/10 Good

Yuka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅前が一方通行が多いので、車で来た場合の駐車場までのルートを確認する必要があります。 近くにガストやローソン、薬局や100均もあるので便利です。
Stayed 1 night in Jan 2024
Response from 東横INN大和駅前 くちこみ担当 on 30 Jan 2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう精進して参ります。またお目にかかれます日を楽しみにしております。

8/10 Good

yuka

Stayed 1 night in Jan 2024
Response from 東横INN大和駅前 くちこみ担当 on 30 Jan 2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。今回頂いたご意見を基に、改めましてより良いサービス向上を目指し精進して参ります。