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"We booked the panoramic king room with lounge access. It was a pleasant stay with the room newly renovated. The staff were kind but sometimes communication can be difficult but it was generally okay. The hotel is close to oedo and mita metro lines. The view of the tokyo tower from the Lounge is amazing! Its definitely more worthwhile to book a room with lounge access than one without. The heating in the room quite warm so we opened the balcony window throughout the night. The water pressure is great and amenities are quite good (subject to charges if you wish to use the pool and hot spring)."

"Wonderful "

"Functional and clean room, great facilities around the hotel"

"Absolutely loved our room. The lobby is no longer under renovations and was very nice. No complaints about anything for our stay. Staff assisted with luggage transfer to Kyoto. "

"Good"

"Staff was very friendly and helpful "

"Clean room. Helpful staff. Adequate amenities. Close location to train station, restaurants, shopping & local attractions."

"Sotetsu fresa inn gave me everything i wanted. I stayed 3 nites. I asked the staffs about 5 times for services and each time they found what i needed within 2 minutes. The location is super convenient.. right on top of higashi shinjuku station. Within 3 minutes walk there is a supermarket. The facility is super modern.. very compact and very well designed "

"Great customer service "