“Eigentlich wollten wir zentrumsnah untergebracht sein, wie dieses Hotel Santa Lucia ja auch in Google Maps eingetragen ist. Aber das stimmt so nicht, das Zentrum ist ca. 3km entfernt!!!
Dennoch war es ein unvergesslicher Aufenthalt, denn in den nahe liegenden Bars trifft man sehr viele nette Leute. Wir blieben noch eine Nacht...”
“I had an amazing experience during my stay at this hotel. From the moment I arrived, the staff made me feel welcome and well cared for. The check-in process was quick and easy, and the front desk team was friendly and professional.
The room was spotless, beautifully decorated, and incredibly comfortable. I especially appreciated the attention to detail—everything from the plush bedding to the complimentary toiletries made my stay feel luxurious. Housekeeping did a fantastic job each day,……
“The reservation process needs to be reviewed: for a second time this year, I arrived only to find out that they did not have my reservation. Apparently, according to the property, reservations are not transmitted to them in a timely manner. Let’s work on this Expedia, so we can avoid the embarrassment of arriving and being told that they do not have our room!”
“The staff at the reception did not have visibility of the booking I did online, they had to call the manager who confirms I booked online, but then did not provide information on the type of booking I did, hence I was given a standard room instead of the suite I booked, upon entering I realized the mistake and had to go back to reception to explain a this is not what I paid for, it took a while of explanations and showing of receipts and conversion from USD to the local currency before I was……