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Reviews of Sheraton Yinchuan

4.5 out of 5
Sheraton Yinchuan
No 155 Houhai Road, Jinfeng District, Yinchuan, Ningxia

Reviews

8.8

Excellent

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed everything about our stay at this hotel. The staff were exceptionally friendly, knowledgeable, and professional. The room was large and very clean and pleasant. Breakfast featured an extensive menu of both Chinese and Western fare, including eggs, bacon, fruit, a selection of meat and cheese, pasta, and an attractive offering of pastries. The swimming pool and sauna were a great pleasure. Before checking out we had afternoon tea in the beautiful lobby to top off an excellent experience. English was also spoken at the front desk, which was very helpful. Overall, this stay was a highlight of our trip. We highly recommend this hotel.

10/10 Excellent

Xiaoqing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience to travel in Ningxia and stay in Sheraton Yinchuan Hotel with my family. The hotel is magnificent, looks like a castle, it is easy to recognize from the outside. Location is convenient, we took 30 mins from airport by taxi, hotel staffs are friendly, room is big and clean, breakfast is very rich. And we booked 2 days tour, it was memorable experience, first time to the desert and rides the camel. Highly recommended!
Stayed 3 nights in Sep 2021
Response from Lulu on 27 Jun 2022
Dear Xiaoqing! Thank you very much for visiting Sheraton Yinchuan and giving us full marks of recognition. As a premium brand hotel of Marriott , you will be able to embark on your own journey of exploration with its elegant space, unique artistic atmosphere, diverse dining and meticulous service. We sincerely look forward to your visit again and wish you have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
酒店硬件不错，住的舒服。只是服务这块有待加强。 前台预订两件房间，其中有一间的房卡无法开门，电话沟通还让用户下去更新，不合理。后来要求让服务员上来开门，等待较长时间，用户感觉不好。 另外，可能是因为在hotels预订的，更新了价格之后，酒店没有及时更新价格，还是按照原价收费了。到现在也没退回，感觉就是酒店和平台都不管了。
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
建築和房間設計非常漂亮，整理房間的房務阿姨也非常棒。可惜櫃檯服務員實在太不專業了，態度非常的不好，令人失望
Stayed 5 nights in Jan 2020

10/10 Excellent

Xiaoyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美体验
我是帮父母和他们朋友定的，我父母专门入住完让我给打个好评，酒店服务人员很热情，我定的是商务大床，去到之后酒店给升级了套房，卫生又舒适，硬件条件没得说，希望更多人知道这家新酒店
Stayed 1 night in Aug 2019