Reception

Reviews of Hotel Metropolitan Kamakura

4 out of 5
Hotel Metropolitan Kamakura
1-8-1 Komachi, Kamakura, Kamakura, Kanagawa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 318 out of 399 reviews" "
Rating 8 - Good. 67 out of 399 reviews" "
Rating 6 - Okay. 10 out of 399 reviews" "
Rating 4 - Poor. 1 out of 399 reviews" "
Rating 2 - Terrible. 3 out of 399 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ward, Ottawa

Liked: Cleanliness, property conditions & facilities
Great location. Nice room.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodation, right in the middle of everything! It's close to a train/bus station, lots of dining options, in front is a torii gate with cherry blossoms for amazing photos, parking was easy (even if the hotels parking is full, you can park at the surrounding carparks with a discount from the hotel). Staff were fantastic, assisting in a room upgrade through Expedia for no extra charge! Will stay here again when we're back in Kamakura! Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff are incredibly friendly and helpful. Location for Kamakura is perfect and well connected to the main sites.
Stayed 2 nights in Apr 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you for choosing Hotel Metropolitan Kamakura and sharing your review.We're delighted to read that you enjoyed our convenient location near the station and that you received excellent service from our team!Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Kindest regards,

10/10 Excellent

gerard, North Coogee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was first class. It is so close to the station and the main eating and shopping district. We loved the internal fit out and the design of our room. Plenty of space and good natural light. Highly recommend if you plan to stay in kamakura. We were there 3 nts and could have stayed longer as there is plenty to see and do in the area.
Stayed 3 nights in Apr 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you for sharing your delightful experience at Hotel Metropolitan Kamakura.We are delighted to have exceeded your expectations, and your kind words noting your satisfaction with our lovely location and our clean facilities are most appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon!Best regards,

10/10 Excellent

Joseph, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel in a great spot. Staff super friendly….. highly recommended
Stayed 2 nights in Apr 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
It is lovely to read your review of your recent stay at Hotel Metropolitan Kamakura.We're delighted to read that you enjoyed our convenient location near the station and that you received excellent service from our team! We hope to welcome you back again soon for another enjoyable stay.Kindest regards,

8/10 Good

Gregg, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel only a short walk from train station. Clean and modern, pleasant staff and comfortable bed
Stayed 1 night in Apr 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very happy to hear that you were satisfied with your stay.We are very honored to receive your compliments regarding our facilities and the hospitality of our staff.We hope that you will continue to use us as a base for sightseeing in Kamakura.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Richard P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Step up to desk and sitting area is very dangerous.
Stayed 1 night in Apr 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.Regarding the level difference in the room, the next time you have the opportunity to make a reservation, we would appreciate it if you would consider a room type without a raised level, such as corner twin, comfort twin, universal twin, or Kamakura Komachi double.We hope that you will continue to use us as a base for sightseeing in Kamakura.We look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Mariko, Belmont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well located in downtown Kamakura, very close to JR Kamakura Station (5-minute walk) and Enoden (Enoshima Electric Railway), which we took to go to see the Big Buddha and Enoshima. The second gate of the famous Tsurugaoka hachimangu Shrine is just outside this property, and it’s a lovely walk to the main building along the cherry blossom tree-lined street. Komachi Street, full of restaurants and souvenir shops, is also very close. The hotel is kept clean, rooms are well-stocked with amenities, including yukata (Japanese traditional kimono used as pajamas), and the staff are very polite and helpful. It is a very nice place to stay for sightseeing in Kamakura.
Stayed 2 nights in Mar 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you very much for choosing Hotel Metropolitan Kamakura.Thank you again for taking the time out of your busy schedule to send us your comments.Thank you very much for your kind words of praise regarding the location of our hotel.We hope that you will continue to use our hotel as a base for sightseeing in Kamakura.We are honored that you also appreciated our cleaning, service and amenities.We will make every effort to satisfy more guests.We look forward to welcoming you again.Sincerely,

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option for a stay in Kamakura. Close to shops and the train station. Lovely large room - friendly helpful staff.
Stayed 1 night in Mar 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you for your outstanding review!Our team was honored to welcome you to Hotel metropolitan Kamakura, and we are so happy you enjoyed everything from our welcoming hospitality to our guest room. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Jafette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not only unique but it was a few strides from public transportation, shopping, and restaurants. Now, it is about an hour from Tokyo, but I thoroughly enjoyed myself in Kamakura.
Stayed 4 nights in Mar 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very happy to hear that you were satisfied with your stay.We hope that you will continue to use us as a base for sightseeing in Kamakura.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Ka Wai Karena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the hotel room is perfectly clean and tidy! We love the hotel and enjoy the night in the hotel room. I wish I could stay longer and definitely recommend others.
Stayed 1 night in Mar 2024
Response from Hotel metropolitan Kamakura on 28 Apr 2024
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very happy to hear that you were satisfied with your stay.We are very honored to receive your compliments regarding our hotel's location and facilities.We hope that you will continue to use us as a base for sightseeing in Kamakura.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emiko

Stayed 1 night in Jan 2024

10/10 Excellent

Jiayang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property with good cleaning condition and nice surroundings
Stayed 1 night in Dec 2023
Response from Hotel Metropolitan Kamakura on 4 Feb 2024
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are glad to hear that you enjoyed your stay with us and that you were satisfied with your stay.All of our staff will continue to strive to improve our services so that your stay will be a wonderful memory.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a hotel GM … We enjoyed our stay at Metropolitan Kamakura .. convenient clean excellent staff … well designed and a room with all the necessary appointments of a hotel .. no better place to stay …
Stayed 3 nights in Dec 2023
Response from Hotel Metropolitan Kamakura on 24 Dec 2023
It was a pleasure to host you for your recent visit with us at Hotel Metropolitan Kamakura.We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with the team.We look forward to welcoming you back to our hotel in the near future!Kindest regards,

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and Nice property albeit expensive
Very good location in the heart of the city and next to Omachi shopping/food street. Nice property , like the deco and the service. Free coffee at some hours , maybe they should consider having it 24 hours. Will stay again , hopefully at a cheaper rate.
Stayed 1 night in Nov 2023
Response from Hotel Metropolitan Kamakura on 24 Dec 2023
Thank you for choosing Hotel Metropolitan Kamakura and for your review.We are glad our associates left a lasting impression and that you enjoyed our ideal location and service.We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. It was a pleasure serving you, and we look forward to accommodating you again soon.Best regards,

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities.
Stayed 1 night in Dec 2023
Response from Hotel Metropolitan Kamakura on 24 Dec 2023
Thank you very much for choosing Hotel Metropolitan Kamakura.We would also like to thank you for taking the time out of your busy schedule to send us your comments.Thank you very much for your compliments on our location and facilities.We hope you will continue to use our hotel as a base for sightseeing in Kamakura.We look forward to welcoming you again.

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ambience of the hotel as the furniture are in birch wood tone. I enjoyed the stay there.
Response from Hotel metropolitan Kamakura on 1 Mar 2024
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very honored to hear that you were satisfied with the atmosphere of our hotel.We are also very happy to hear that you enjoyed your stay with us.We hope that you will continue to use us as a base for sightseeing in Kamakura.We look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Chi Kin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotl is new and clean. Close to shops and dining area. And staff are friendly too.
Stayed 1 night in Nov 2023
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Also, we appreciate for your kind review.We are very honored to receive your compliments on the cleanliness of our hotel and the hospitality of our staff.Next time you come to Kamakura,We hope that you will use our hotel as your base and enjoy exploring Kamakura.We are looking forward to seeing you again.

10/10 Excellent

Supapat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strongly recommened if you need to stay overnight around this area easy access to sightseeing train station buses etc Easy to find places to eat most shops close around 6 pm It is spacious specialnice and clean room
Stayed 2 nights in Nov 2023
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Also, we appreciate for your kind review.We are very happy to receive your compliments regarding our hotel's location and facilities.We are looking forward to seeing you again.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent small hotel with a great cafe. Love the MUJI decor.
Stayed 1 night in Nov 2023
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very happy that you were satisfied with your stay.We will continue to make further efforts to become a hotel that is loved by everyone.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Zhen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and good design
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very happy to hear that you were satisfied with the design of our hotel.We will continue to make further efforts to become a hotel that is loved by everyone.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Chenoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was adorable and so well thought out. Would 100 percent recommend, and loved the breakfast buffet as well. Can’t beat the location for convenience.
Stayed 2 nights in Oct 2023
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very happy to hear that you were satisfied with the location.We are glad that you were satisfied with the breakfast as well.We will not be complacent about the words of our customers, and all of our staff will strive to improve our services so that we can become a hotel that is loved by everyone.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Mariko

Stayed 1 night in Oct 2023

10/10 Excellent

irving

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.All of our staff are very happy to hear your words "Great".We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.We look forward to seeing you again.Sincerely,

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Huihui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great sevice
Stayed 2 nights in Oct 2023
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.We are very honored to receive your compliments regarding our hotel's location and "Great service."We will not rest on our laurels and will continue to strive to provide even better services in the future.We look forward to seeing you again.Sincerely,

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for couples
Stayed 2 nights in Sep 2023
Response from Hotel metropolitan Kamakura on 17 Nov 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Our entire staff is very happy to hear that you enjoyed your stay with us.Also,We are very honored to hear that you have chosen us as a ”good choice for couples”.We look forward to seeing you again.Sincerely,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Wing Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy access to restaurants and street shopping area. Grocery stores around the area It is a newly and pleasant hotel. Spacious room with stylish interior design. Staff are cheerful and helpful. They provided good coffee at the reception area. Like the face & foot masks provided inside the room. We felt happy and comfortable to stay in the hotel.
Stayed 2 nights in Aug 2023
Response from Hotel metropolitan Kamakura on 12 Sept 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Thank you for giving us your review.We are very happy to hear that you had a comfortable stay during your stay.We are very honored to receive your compliments regarding the location and staff service.We will not rest on our laurels and will continue to strive to satisfy as many customers as possible.We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Naoyuki

Stayed 5 nights in Jul 2023

10/10 Excellent

Noriko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the station. Beautiful and clean room. Comfortable stay. I highly recommend it to other travelers.
Stayed 1 night in Aug 2023
Response from Hotel metropolitan Kamakura on 14 Aug 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Also, we appreciate for your kind review.We are very pleased to receive your compliments about our cleaning.We are also glad to hear that you enjoyed your stay in Kamakura.We sincerely look forward to welcoming you again.

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and has great attention to detail regarding the ambiance. It was the most beautiful hotel we stayed at in Japan and the lobby had nice floral arrangements and it just smelled so clean!
Stayed 1 night in Jul 2023
Response from Hotel metropolitan Kamakura on 6 Aug 2023
Thank you for choosing Hotel Metropolitan Kamakura.Thank you very much for taking the time to send us your feedback.We are delighted to hear that you had a pleasant stay with us during your stay.We are very honored to receive your compliments about our rooms.We are pleased to hear that you liked the original aroma of our hotel in the lobby.We look forward to welcoming you again.Sincerely yours

6/10 Okay

Fraser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in perfect location but not what I would say value for money compared to other hotels in the $500 plus per night range.
Stayed 1 night in Jul 2023
Response from Hotel metropolitan Kamakura on 20 Jul 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Also, we appreciate for your nice review.We are very happy to receive your compliments about our location.Also, thank you for your feedback regarding the price.We will take your feedback into consideration in the future.We look forward to welcoming you here at Kamakura again near future.

10/10 Excellent

Atomi

Stayed 9 nights in Jul 2023

10/10 Excellent

Li

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time at Hotel Metropolitan Kamakura. We loved our hotel room and found it to be spacious and clean. Our hotel room met all of our needs and the location of the hotel made it easy to walk to the train station and shopping areas. We plan to return to the hotel on our next trip to Kamakura. We would like to thank the staff at the Hotel Metropolitan Kamakura.
Stayed 3 nights in Jul 2023
Response from Hotel metropolitan Kamakura on 12 Jul 2023
Thank you for staying at Hotel Metropolitan Kamakura.Also, we appreciate for your nice review.We are very happy to hear that you were satisfied with your staying.It is especially great to hear that you're satisfied with our hospitality.All the staff will strive to improve the service so that it can be a hotel where you can relax more.We look forward to your continued patronage in the future.We look forward to welcoming you here at Kamakura again near future.

6/10 Okay

Anil

Liked: Cleanliness, property conditions & facilities
Nice property and staff was friendly. Unfortunately, our stay was stressful as our reservation wasn’t properly reflected by the hotel and we had to move during our stay. Make sure to call the hotel and verify if booking through a 3rd party.
Stayed 2 nights in Jun 2023
Response from Hotel metropolitan Kamakura on 9 Jul 2023
Thank you for taking the time to participate in our survey. We know your time is valuable and appreciate your feedback. It is through guests like you that help us improve as a team.It would be an honor to welcome you back again in the future.Warm regards,

8/10 Good

Lionel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel within central Kamakura town. A very good breakfast cafe within the Muji retail shop at L1. Across the street is an excellent tonkatsu restaurant. And a large Family Mart convenience store too. Within hotel parking is limited. Do book a lot in advance. Otherwise there are public parking options too.
Stayed 2 nights in Jun 2023
Response from Hotel metropolitan Kamakura on 8 Jul 2023
Thank you very much for staying at Hotel Metropolitan Kamakura.Also, we appreciate for your good reviews.We are very happy to receive your satisfaction evaluation.All the staff will be encouraged by your impression that the breakfast is delicious.We will continue to work hard to create a hotel that will satisfy even more customers.We are looking forward to seeing you again.Best Regards,

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Christopher

Stayed 3 nights in May 2023

10/10 Excellent

Cerine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New, clean property
Stayed 2 nights in May 2023
Response from Hotel metropolitan Kamakura on 3 Jul 2023
Thank you for sharing your feedback with us.It will be our pleasure to welcome you back anytime you visit our area.Sincerely,

10/10 Excellent

Kenjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of the old city.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Mar 2023

10/10 Excellent

Zhou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to station and shopping street. Nearby is the Tsurugaoka Hachimangu.
Stayed 1 night in Apr 2023
Response from Hotel metropolitan Kamakura on 3 Jul 2023
Thank you for sharing your positive experience with us and with your fellow travelers.We really appreciate all of your feedback and we look forward to welcoming you back in the not-too-distant future.Warm regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room design. The wood aesthetic was really good. Washing machine status was on the room TV- small detail but helpful. Staff was very attentive.
Stayed 3 nights in Mar 2023
Response from Hotel metropolitan Kamakura on 3 Jul 2023
Thank you for taking the time to share your experience about your recent stay at Hotel Metropolitan Kamakura. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us.We look forward to welcoming you back to our hotel in the not-too-distant future.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conveniently located hotel to all attractions
A new hotel, facilities are updated. With a muji just downstairs, it's convenient especially when rain. the room is small but quiet and comfortable. Room rate is expansive.
Stayed 3 nights in Mar 2023
Response from Hotel metropolitan Kamakura on 3 Jul 2023
Thank you for reviewing our hotel, it was our pleasure to host you!I'm happy to hear you enjoyed the restaurant. I do hope that we have the pleasure to welcome you back on your next trip to Kamakura.Best wishes,

10/10 Excellent

Benny

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Muji style decoration
Stayed 1 night in Feb 2023
Response from Hotel metropolitan Kamakura on 3 Jul 2023
Thank you for the great feedback you have provided. It would be an honor to welcome you back again in the future.Warm regards,