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Reviews of THE KAHALA Hotel & Resort YOKOHAMA

4.5 out of 5
THE KAHALA Hotel & Resort YOKOHAMA
1-1-3 Minatomirai, Yokohama, Kanagawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 178 reviews" "
Rating 8 - Good. 34 out of 178 reviews" "
Rating 6 - Okay. 8 out of 178 reviews" "
Rating 4 - Poor. 6 out of 178 reviews" "
Rating 2 - Terrible. 4 out of 178 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shin

Stayed 1 night in Feb 2024

10/10 Excellent

yasuo

Stayed 1 night in Jan 2024

10/10 Excellent

MARIKO

Stayed 1 night in Dec 2023

8/10 Good

Takashi

Stayed 3 nights in Nov 2023

10/10 Excellent

Tadayoshi

Stayed 1 night in Nov 2023

10/10 Excellent

Jihye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was very nice. The amenity was very nice as well
Stayed 1 night in Nov 2023

10/10 Excellent

Tae Hun

Stayed 1 night in Sep 2023

8/10 Good

YASUO

Stayed 1 night in Sep 2023

10/10 Excellent

HIROSHI

Stayed 1 night in Sep 2023

8/10 Good

YUKI

Stayed 1 night in Sep 2023

10/10 Excellent

Aya

Stayed 1 night in Aug 2023

10/10 Excellent

Christina, Ewa Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Mervyn

Stayed 3 nights in Jun 2023

10/10 Excellent

Akira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is beautiful. I own a construction company and the built and customized look of the property is amazing. From the tiling to placement of everything
Stayed 7 nights in Apr 2023

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very expensive.
Stayed 1 night in Apr 2023

4/10 Poor

Yuki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
シャトルバスがほしい。 タクシーの送迎に料金がかかった。
Stayed 1 night in Jan 2023

4/10 Poor

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was good apart from that there was a walkway one floor down so if you have your windows open everyone could see in. The staff were fine but I wouldn’t compare it to other luxury hotels.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very friendly and helpful. We also enjoyed the pool facilities.
Stayed 1 night in Jun 2021

8/10 Good

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15時ごろのチェックインは、少し時間がかかりますので余裕を持ったほうが良いかと思います。
Stayed 1 night in Apr 2024

8/10 Good

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

HITOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yasuna

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルもホテリエさんも素晴らしかった。
Stayed 1 night in Apr 2024

10/10 Excellent

JUN

Stayed 1 night in Apr 2024

10/10 Excellent

Mayumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大満足です。ハワイにも行きたくなりました。
Stayed 1 night in Mar 2024

10/10 Excellent

Nozomi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Masashi

Stayed 1 night in Mar 2024

10/10 Excellent

Haruki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

takamichi

Liked: Cleanliness, staff & service, property conditions & facilities
ホスピタリティが素晴らしかった。 また、機会を作って宿泊したいです。
Stayed 1 night in Feb 2024

10/10 Excellent

Hinano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素敵なホテルステイになりました♡
Stayed 1 night in Feb 2024

10/10 Excellent

Naoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
気持ちよく過ごしました
Stayed 1 night in Feb 2024

10/10 Excellent

Hisakuni

Liked: Cleanliness, staff & service, property conditions & facilities
特に接遇が良い。また、香りが良い
Stayed 1 night in Feb 2024

10/10 Excellent

Akihisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Hideaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

TETSUTARO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
対応が素晴らしいです。
Stayed 1 night in Feb 2024

10/10 Excellent

Suzuka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もとても綺麗で広く、リラックスして過ごすことができました。 オリジナルのアメニティも至れり尽くせりで、香りも気に入りました。 スタッフの皆さんのホスピタリティも素晴らしかったです。
Stayed 1 night in Jan 2024

10/10 Excellent

Suzue

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

lik wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店管理水平超六星級！
從我駕車入來，接待我們一家的酒店門口職員開始，包括初期接待我們的外籍男職員及一位女職員，及至接待處的一位華裔職員，他們都十分殷勤、有禮貌、細心及熱情！絕對感受到這酒店的管理文化是特級水平，像六星級的酒店水準！ 我們有五大件行李在車上，兩位職員已第一時間幫忙處理，安排上房！之後外籍職員帶領我們到十四樓接待處，期間順道介紹酒店設施及其位置！之後再由接待處職員接待我們，她是一位能說普通話的華裔職員，她取了我們的護照文件後，先安排我們坐在大堂的梳化等待安排手續，全程都不用我們企著等候，十分細心！到她辦好手續便過來十分詳細地解釋酒店的各項服務及設施等等！再親身帶我們到酒店房間，靜待我們看看有無問題才離開。 日本文化已公認是最殷勤、最有禮貌的民族，但此酒店的管理水平，是更上一層樓的！ 至於酒店設施亦十分高級，高貴而新派！唯一感覺SPA場及健身室比較細，但亦是高級數的！ 房間的護理用品極多，超出想像！ 總體來說，酒店管理水平及設施，超六星級數！ 下次必定再來！
Stayed 1 night in Jan 2024

10/10 Excellent

Jun

Stayed 1 night in Dec 2023

8/10 Good

YOSHIAKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kazuho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

TAKUYA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kazuya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
満足
Stayed 1 night in Dec 2023

10/10 Excellent

????

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

kozue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感謝しかありません。
最高級のサービス　お料理　心配り　言葉遣い👌でした。エステもこちらが話しかけない限り静かに休ませてくださいました。心から安らぎました。ありがとうございました。バレーパーキングも時間の無駄も一切なく　素敵なサービスでした。毎年最低２回は宿泊　エステ　お料理と楽しみたいと思いました。
Stayed 1 night in Dec 2023

6/10 Okay

KEIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

MASATO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
全てが最高でした
Stayed 1 night in Nov 2023