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Reviews of Holiday Inn Express Hotel & Suites York NE - Market, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites York NE - Market, an IHG Hotel
18 Cinema Drive, York, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 729 reviews" "
Rating 8 - Good. 222 out of 729 reviews" "
Rating 6 - Okay. 64 out of 729 reviews" "
Rating 4 - Poor. 38 out of 729 reviews" "
Rating 2 - Terrible. 50 out of 729 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Travelled with family
Disliked: Cleanliness, staff & service
This property has been my ‘go to’ for at least 10 years. It’s really convenient, easy access, good parking and feels safe. Lately the housekeeping, staffing and general maintenance has been degrading. It’s time for this place to do a big overhaul and start fresh. There’s a lack of attention to details, dirt in corners, chipped paint, old carpet stains.
Stayed 1 night in May 2024

4/10 Poor

Maria

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole building smells bad. The rooms smells like smoke. Bathroom tiles cracked and broken. Hallways were dirty. Room had candy wrappers under the bed. Was not clean. Outdated hotel.
Stayed 1 night in May 2024

10/10 Excellent

Antwan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was safe, clean and quiet! I booked rodeway inn for Friday & Saturday. Checked out ASAP! I couldn’t stay there, it was dirty, noisy and unsafe. I would like a refund for Saturday 4/20/2024 Thanks!
Stayed 1 night in Apr 2024
Response from Heather Wheeler on 24 Apr 2024
Hi Antwan,Thank you so much for your positive review of our hotel. We hope to see you again soon.Warmly,Heather WheelerGeneral Manager

10/10 Excellent

Kyle, Walter

Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather Wheeler on 21 Apr 2024
Craig,Thank you so much for your positive review. We hope to see you again in the near future.

6/10 Okay

Nicholas

Travelled with family and small children
Disliked: Property conditions & facilities
Close to event. Pool was not open and no compensation for it and that was the reason we booked there.
Stayed 1 night in Apr 2024
Response from Heather Wheeler on 21 Apr 2024
Hi Nicholas,Thank you for taking the time to review our hotel. I do apologize about the pool being closed. Please feel free to reach out to customer service for any refund questions. We hope to see you again in the near future.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience with the staff when we checked in. Came back at 120am to find the front desk sleeping on the couch but otherwise was an awesome experience.
Stayed 1 night in Apr 2024
Response from Heather Wheeler on 21 Apr 2024
Hi Brad,Thank you so much for your positive review. I do apologize however about the front desk sleeping on the couch. I will be coaching the staff on this issue. I hope to see you again in the near future.

10/10 Excellent

Dyshawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 1 night in Mar 2024
Response from Heather Wheeler on 21 Apr 2024
Dyshawn,Thank you so much for your positive review. We look forward to serving you again in the near future.

4/10 Poor

Malgorzata

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Heather Wheeler on 21 Apr 2024
Malgorzata,Thank you so much for taking the time to review our hotel. Please know we appreciate your feedback. We hope to see you again in the near future.

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was awesome!!! Quick check-in and the staff was so friendly! The pool area was clean and our family had a great time. Breakfast was delicious and there were so many options. The checkout was quick and again the staff was friendly!
Stayed 1 night in Mar 2024
Response from Heather Wheeler on 21 Apr 2024
Payton,Thank you so much for your positive review of our hotel. We are glad that your stay was outstanding. We look forward to serving you again in the near future.

8/10 Good

Aaron

Stayed 2 nights in Mar 2024
Response from Heather Wheeler on 21 Apr 2024
Aaron,Thank you so much for your review. We look forward to serving you again in the near future.

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to stay for the area.
Stayed 3 nights in Feb 2024
Response from Heather Wheeler on 21 Apr 2024
Micah,Thank you so much for your review of our hotel. We hope to see you again in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience
The hotel is outdated. Friends of ours found a cockroach in their room and we found food on the floor in ours. The staff at the front desk was not very helpful and seemed lazy. There were never any towels available. Also caught one of the staff members, licking her fingers and then serving food. I would not recommend this place.
Stayed 2 nights in Feb 2024

4/10 Poor

Sharon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We have styed at this Holiday Inn Express many times over the years as it is located very close to my in-laws. It has gone down hill terribly with regard to maintenance and cleanliness. The room itself was okay but the hallways were so dingy. They need new carpet, walls painted, trim pieces replaced... There's only one ice machine in the whole hotel because they've removed the others. We were there 4 nights and only got fresh towels because we tracked down a cleaning person and asked for them. I had to take a roll of toilet paper from the guest bathroom near the lobby because they never stopped by to replenish anything in our room. The staff was friendly and helpful when asked, but the hotel was very understaffed. They really need to shut it down and renovate it.
Stayed 4 nights in Jan 2024

4/10 Poor

Arnold

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They don't clean your room unless you ask them???? When they didn't clean, you have to ask them for new towels every day. Room was very dirty with mouthwash covering one side of the bathroom wall and coffee stains on the other.
Stayed 4 nights in Jan 2024

4/10 Poor

Jayson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

REGINALD

Business traveller
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Eww... No Water and Poor Management
Summary: This hotel is poorly managed. Employee morale is low, and a "pass the buck" attitude dominates. Very little is spent on maintenance. Review: My family of five stayed in a suite (2 queen beds plus sofa bed) from 1/29 to 1/1. During our visit, the hotel lost water for approximately 18 hours, from the morning to evening of 1/30. Not hot water, *all* water. This was apparently the second time within a week. On New Year's Eve, there was no other hotel option in the area. So far, we have not received a refund. Upon checkout, we were informed that the manager was on-site but could not meet with us because she had to "get herself together." Based on how the rest of the hotel was maintained, I imagine that the cheapest plumber possible was hired, as the job wasn't done correctly the first time. When we left on 1/1/2024, I counted 7 cars in the lot. Other notes: An adequate supply of towels is not maintained. When we checked in, we were offered pool towels because no bath towels were clean. Even before the water went out, both public bathrooms on the first floor were out; one had a clogged toilet, one had a broken sink. The workout facility was also poorly maintained; there were marks on the wall, and tears in the wallpaper were left unrepaired. On a positive note, the beds were comfortable.
Stayed 3 nights in Dec 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, amenities
We stayed five nights. Two of those days there were problems with the water: No hot one day, a water main break four days later. Everything else was very nice: staff, room, breakfast.
Stayed 5 nights in Dec 2023

10/10 Excellent

IRA, Leesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room smelled like stale cigarette smoke. It was clean but had a cigarette odor even though it is a non smoking facility.
Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, room comfort
Pretty rough looking because of the construction in the common areas but the rooms themselves were great. Definitely red to fix the elevator
Stayed 1 night in Dec 2023

8/10 Good

Abby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Jaclyn

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
GA girls
We were greeted by Bridgette whom was a delight and attentive. Our initial room had no heat, we were given a different room soon after. Only one light fixture worked in bathroom. Biggest complaint overall was the pillows. Horribly uncomfortable, we both had stiff necks. Location was ideal for all we wanted to do. Breakfast was good
Stayed 4 nights in Nov 2023

2/10 Terrible

HwaJoon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room is north facing so it smells soggy. No options to switch another south facing room.
Stayed 2 nights in Nov 2023

2/10 Terrible

Manousos

Stayed 5 nights in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Morning breakfast was really good. Mold around the bathroom was slightly disturbing but generally the room was clean and comfortable. Really good pillows too! I was looking to see where they were from but no tags. 😁
Stayed 3 nights in Nov 2023

2/10 Terrible

Jiniva

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Denisha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is horrible. It’s literally a roach motel. The property looks nothing the pictures. I have Been trying to get in contact with a manager. No luck!
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Stayed 1 night in Nov 2023

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities
There is lots of built up dirt on the vents. There’s dirt on the corner of the bathroom floor and lint on the beds. There’s grease finger stains on the furniture like it was never wiped down from the previous stay. There is 1 tiny garbage can in the room but we are a family of 4 staying for a weekend.
Stayed 2 nights in Nov 2023

8/10 Good

Rachael

Stayed 2 nights in Nov 2023

6/10 Okay

Caryn

Business traveller
Liked: Room comfort
As a last resort
A conflicting review. I was not able to check in early which is fine, understandable. my key card did not work the first time, and the next day took two tries. Quite annoying as the elevator is painfully slow. When you're extremely tired and you have to go up and down three times to get the key to work correctly, it takes a toll . Be aware there's no phones in the room and one very tiny garbage can located in the bathroom. No usb hook up. What is conflicting is that queen size bed was very comfortable and the refrigerator freezer was stellar at freezing things. I did appreciate the hot breakfast.
Stayed 2 nights in Nov 2023

4/10 Poor

Tracy

Stayed 1 night in Nov 2023

4/10 Poor

Tina

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my wedding weekend. I should have known from the start it was going to be rough. The gal at the front desk was far from friendly. She was on FaceTime or a phone call with someone when we arrived never told us house keeping doesn’t go. The stairwell were extremely dirty, the elevator is slow and takes quite some time. We needed to use the pull out couch and there was no pillows, or Sheets. The front desk t didn’t have any. The only decent thing was breakfast( but the OJ/Apple juice was nasty) Before booking though Expedia we tried a room block and the lady in charge had the wrong year to start, then went MIA for months, we tried to contact her and never heard back. We ended up giving up on a room block and our guests all got their own rooms on their own, but for a holiday inn I expected better. We’ve been to many holiday inns and this was by far the worse.

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice and the room for the most part was clean & nice but the tub/shower in the bathroom was very slow to drain so you end up standing in water while you shower. The hallways had chipped walls & the carpets looked dated/rundown. The lobby was nice, they just need to spruce up the room floors.
Stayed 2 nights in Nov 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jeffrey

It was very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Tapani

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
1. I didn't like the fact that we were not informed the indoor pool was closed. The indoor pool was a primary factor for us in choosing the property. We booked the room nonrefundable but were only sent a notification of the pool being closed after we booked. I consider that misrepresentation at some level. 2, we booked the twin queen suite with the extra space since we had 2 adults and 3 kids. When we arrived we were given a twin queen handicapped room and told nothing else was available, once again, misrepresentation. 3. There was a loud party going on and the desk clerk said it would be over by 10. It ended around 11 pm. 4. The room wasn't in good shape, torn carpet, a burned out bulb, what appeared to be blood stains or something very similar, on the bathroom wall. If we hadn't been so tired from travelling I would have left and gone elsewhere from any ONE of these things. We are very unhappy and my wife refuses to stay at Holiday Inns in the future.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Travelled with family
Our room was extremely clean and very comfortable.
Stayed 5 nights in Oct 2023

10/10 Excellent

Marcel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient, it was clean and quiet

2/10 Terrible

Dustin

Business traveller
Disliked: Cleanliness, room comfort
Dissatisfied
Overpriced room for the quality. Water is always less than lukewarm. So no hot water. Would not spend holiday inn prices for super 8 experience.
Stayed 5 nights in Sep 2023

6/10 Okay

Debbie

Travelled with family
The room was fine except the soap dispenser didn't work and they never replaced it after we asked. We had to turn in our dirty towels to get clean ones -- we had to do that every day as there was onoly 2 hooks for the towels - no towel racks, so the towels never dried. You had to ask to have your room cleaned. Every night it sounded like someone was re-arranging furniture, so it was a bit noisy.
Stayed 6 nights in Sep 2023

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The room was clean as was the facility. The breakfast was good, with a variety of items. The Front Desk Receptioist appeared to be preoccupied with the computer screen and barely looked away from it. There was little to no eye contact. I way have been an inconvienence as the paying the customer. A more friendly experience would be appreciated.
Stayed 1 night in Oct 2023

8/10 Good

Yunior

Stayed 1 night in Sep 2023

6/10 Okay

Tamila

Liked: Cleanliness, amenities
No house cleaning. Low hot water
Stayed 4 nights in Sep 2023