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Reviews of The Westin Yilan Resort

4.5 out of 5
The Westin Yilan Resort
No. 268, Section 3, Yongtong Road, Yuanshan, Yilan County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 454 reviews" "
Rating 8 - Good. 152 out of 454 reviews" "
Rating 6 - Okay. 30 out of 454 reviews" "
Rating 4 - Poor. 11 out of 454 reviews" "
Rating 2 - Terrible. 4 out of 454 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Galen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

CHIU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Franklin J

Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

CHIH YEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

CHI, HONOLULU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa pool is not senior friendly!!! Not safe !!
Stayed 1 night in Sep 2023

6/10 Okay

Cheuk Shing Simon

Liked: Cleanliness, staff & service
Hot spring tub in the room a little too small and the light above the tub was broken. Overall impression not as good.
Stayed 1 night in Mar 2023

4/10 Poor

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Jack Liwei

Stayed 2 nights in Jun 2022

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from 宜蘭力麗威斯汀度假酒店 on 6 Jan 2022
親愛的貴賓 您好！ 感謝您選擇下榻宜蘭力麗威斯汀度假酒店，並於百忙之中撥冗分享您的入住感想。 得知您對本飯店的整體服務感到滿意，讓我們備感鼓舞。爾後若有機會再入住，住宿期間有任何需要協助之處，請不吝隨時向櫃台服務人員反應，我們很樂意為您提供立即性的服務。 再次感謝您的寶貴建言，誠心期待您下次造訪宜蘭時，能有榮幸為您提供更加完善的服務！

8/10 Good

Lan Jung

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from 宜蘭力麗威斯汀度假酒店團隊 on 20 Apr 2021
親愛的貴賓 您好, 感謝您選擇下榻宜蘭力麗威斯汀度假酒店，並於百忙之中撥冗分享您的入住感想。 得知您對本飯店的整體服務不盡滿意，是否方便讓我捫了解詳細原因。爾後若有機會再入住，住宿期間有任何需要協助之處，請不吝隨時向櫃台服務人員反應，我們很樂意為您提供立即性的服務。 再次感謝您的寶貴建言，誠心期待您下次造訪宜蘭時，能有榮幸為您提供更加完善的服務！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from 宜蘭力麗威斯汀度假酒店團隊 on 11 Apr 2021
親愛的貴賓 您好, 感謝您選擇下榻宜蘭力麗威斯汀度假酒店，並於百忙之中撥冗分享您的入住感想。 得知您對本飯店的整體服務感到滿意，讓我們備感鼓舞。爾後若有機會再入住，住宿期間有任何需要協助之處，請不吝隨時向櫃台服務人員反應，我們很樂意為您提供立即性的服務。 再次感謝您的寶貴建言，誠心期待您下次造訪宜蘭時，能有榮幸為您提供更加完善的服務！

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Let’s talk about stinkin Roo-mors
In Yiran area, so far pleasant experiences at hotels such as Royal Chiao Hsi and MU JIAO XI HOTEL. This is the first time I’m staying here through a friends’ super HIGH recommendation for the Westin, but the photos are definitely a lot nicer than what you see in person. I realized I’m never trusting that friend’s recommendation again haha. We stayed one night in the deluxe room on the top floor. Pros: good service, 3rd floor rooms have high ceilings, comfortable bed. Cons: 1. the onsen tub is definitely a LOT smaller than expected (it can’t fit two people unless you like being a squatting loner in the tub). 2. Scenery is a parking lot. Would recommend guest to ask for the pond or the “tree” view. 3. What bothered me the MOST. the drainage smelled really bad. I felt bad because I thought it was my partner after using the toilet, but it was in fact sewage smell coming out of the pipe next to the toilet, we told the hotel staff but they just apologized and didn’t really comp us with anything, but it’s not their fault since we told them after we checked out and confirmed it was facility issue. Still though, no matter how friendly the staffs were, they could have made a gesture since we did bare with the smell ALL night. Not to mention our friends staying in the suite a few rooms over had a broken tv (that’s a different story). Overall, it was a pretty disappointing try-out.
Stayed 1 night in Mar 2021
Response from The Westin Yilan Resort. on 25 Mar 2021
Dear Guest, Thank you for choosing to stay at the Westin Yilan Resort and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the problem you mentioned will not occur in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great spacious room, but got bad allergy while staying there not sure why. The facility is new and nice, staff are helpful, but need improvement on their food also their overly-heated hot spring.. :)
Stayed 1 night in Jan 2021
Response from Gary on 21 Jan 2021
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent experience with us. We have already looked through all your feedback seriously and conducted all the necessary actions to improve ourselves, especially restaurant service and foods you mentioned in the review. Thank you for choosing The Westin Yilan Resort. We appreciate your valuable comments and look forward to serving you again soon. Be well, Gary Chang Duty Manager The Westin Yilan Resort

6/10 Okay

Howard

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2020
Response from Gary on 21 Jan 2021
Dear Howard, Thank you for choosing to stay at The Westin Yilan Resort and providing your feedback. Sorry to hear we didn't meet your expectations on your last visit, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to Yilan. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Be well, Gary Chang Duty Manager The Westin Yilan Resort

10/10 Excellent

Jiyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort.
Very clean, comfortable and all staff was very kind. Hot spring was very nice. The only downside to this hotel is that the swimming pool is smaller than expected.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Charles&Lily, Taipei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After my three days forest expedition in Taipin Shan National forest recreation area, my wife and I do need a resort for a complete rest and retreat. The Westin Yilan provided the wonderful place for us. We did enjoy our stay very much!
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and staff
It’s very nice services and great environment. The hotel is new and clean, when I stay, it feels like overseas. I will like to stay again.
Stayed 1 night in Apr 2020

10/10 Excellent

KUO-CHUN

Stayed 1 night in May 2020

10/10 Excellent

Chia Wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Wen-chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel at sub-optimal location
Hotel condition and service was good; however, the property is constrained by its size and (mediocre at best) location. Facilities tend to be smaller and is tucked into a residential neighborhood with few things around - e.g. when swimming in the (relatively smaller) pool, one of the neighbors was burning something and the smell permeated the entire pool area.
Stayed 1 night in Oct 2019

10/10 Excellent

JACKY XUAN WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel!
Stayed 1 night in Jun 2019

8/10 Good

Jin Taek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝餐 is 越來越 弱. this is 2nd time and purpose going your hotel 豊富的 朝餐. but , a little bit disappoint at this time...
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The quietness enhanced oneself to relax.
Stayed 1 night in Dec 2018

10/10 Excellent

Roald

Liked: Staff & service, property conditions & facilities, room comfort
the room was okay, but a bit dirty, I found a small spider next to my bed...
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

lai yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort but nothing around
Nice Stay in Westin Yilan , however nothing in the local area and either google not correctly located Hotel as well, we almost get lost when return after dinner. HOtel is new but I think need more facilities to support the business, especially nothing around. room was nice but it will be great have more choice of pillow and always too hard for me.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Yenchih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with Westin standard. Great services. It is unique in Yilan area. Will go back again.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, but there were lots of mosquitoes.
The staff was friendly and the facilities were nice, but there were lots of mosquitoes.
Stayed 1 night in May 2018

8/10 Good

Stephenie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jung Chang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
泡湯環境很好 不喜歡週圍環境
Stayed 1 night in Mar 2024

8/10 Good

Kang Ta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境優美，但是早上偶爾會有雞啼聲做為天然的morning call。 服務及設施都不錯，唯獨房間的照明覺得不夠明亮，僅有此點較為不適應。
Stayed 1 night in Jan 2024

10/10 Excellent

Shu-Hsiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kang Ta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間燈光稍暗
Stayed 1 night in Jan 2024

10/10 Excellent

CHIACHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

8/10 Good

CHEN HER

Stayed 1 night in Dec 2023

8/10 Good

chi-Hsiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
跨年之旅
比較需要改進的地方： 櫃檯人員說話有點小聲 房間清潔度有一點點不乾淨 洗手台上有雜物 陽台有蜘蛛網 床有點軟不太舒適 還不錯的地方： 餐廳服務人員態度很好 雖然地點偏僻 但是整體環境讓人很放鬆 房間空間很大 每間都有降版式湯屋 溫泉無色無味還不錯
Stayed 1 night in Dec 2023

10/10 Excellent

Kimiko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

CHing Wei

Stayed 1 night in Dec 2023

10/10 Excellent

Ju Shine

Stayed 1 night in Dec 2023

10/10 Excellent

Shu Feng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023