2/10 Terrible
Deborah L.
15 Mar 2023
Liked: Cleanliness
Disliked: Check-in, communication
Not Worth The Cost We Froze
While we would like to give this property a positive review because there were some nice touches, but when the basics aren’t working like heat and the hot tub it is hard to enjoy the place. We were freezing, and the hot tub was scalding hot.
It was my birthday and wanted to get away and do some star watching. The moon played a part but there were too many city lights to see the stars the night we were there. The place wasn’t cheap but we decided to splurge for my birthday. When we arrived, we were disappointed that the place looked a lot nicer online than it was in person. The remodel and furnishings were new and nice, and they were extras touches like a record player, yoga mats and a mixology set so we decided to make the best of it. But when the heat wasn’t working, and it was below 50 outside it was really hard to enjoy this little brick house. We contacted the management company right away. They were responsive but none of there suggestions worked. We went to bed in sweats, socks, beanies and gloves. Someone did come out around 6 pm the following day and diagnosed the heater filters were all filthy within 5 minutes. He cleaned them out and we were good to go. He also said he would speak to the person responsible for the spa. We purchased a thermometer from Home Depot and the water temperature broke it within minutes.
We understand stuff happens, but someone should have been out to fix the heat the first night. We notified them at 3:00 pm. We contacted them and a
Deborah L.
Stayed 2 nights in Mar 2023