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Resort La Ginabelle

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Luxury
4.5 star property
9.4

Exceptional

Luxury family-friendly hotel near Zermatt-Matterhorn Ski Paradise

Consider a stay at Resort La Ginabelle and take advantage of a terrace, a garden and a playground. Indulge in a massage, a facial and a body scrub at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services.

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Gym
  • Bar
The current price is HK$2,918
HK$3,108 total
includes taxes & fees
21 May - 22 May
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About this property

Resort La Ginabelle

  • Luxury family-friendly hotel near Zermatt-Matterhorn Ski Paradise
  • Consider a stay at Resort La Ginabelle and take advantage of a terrace, a garden and a playground. Indulge in a massage, a facial and a body scrub at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with sunloungers
    • Train station pick-up service, concierge services and a front desk safe
    • Free newspapers, a porter/bellboy and tour/ticket information
    • Smoke-free property and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 66 individually furnished rooms offer comforts, such as premium bedding and heated floors, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, memory foam beds and down duvets
    • Baths or showers, children's dressing gowns and free toiletries
    • 43-inch TVs with premium channels
    • Wardrobes/cupboards, balconies and heated floors

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Frequently asked questions

Does Resort La Ginabelle have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Resort La Ginabelle?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Resort La Ginabelle on 21 May 2026 start from HK$2,918, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Resort La Ginabelle pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resort La Ginabelle?

Resort La Ginabelle doesn't offer parking.

What time is check-in at Resort La Ginabelle?

Check-in start time: 3 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Resort La Ginabelle?

Checkout is at 11 AM.

Where is Resort La Ginabelle located?

This family-friendly Zermatt hotel is located on the riverwalk, within a 10-minute walk of Zermatt–Sunnegga Funicular, Tour Monte Rosa and Zermatt - Furi. Zermatt-Matterhorn Ski Paradise is steps away. Zermatt (QZB-Zermatt Train Station) is 5 minutes by foot and Zermatt Station is 5 minutes.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 166 out of 216 reviews
Rating 8 - Good. 38 out of 216 reviews
Rating 6 - Okay. 7 out of 216 reviews
Rating 4 - Poor. 4 out of 216 reviews
Rating 2 - Terrible. 1 out of 216 reviews

Reviews

Verified

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Resort La Ginabelle was absolutely amazing! Great location, wonderful staff, clean rooms and common areas, and one of the best breakfasts I've ever had included with a stay. They even put out table with great treats in the lounge every day for those who return from skiing. Even the ski room, lockers, and spa area was a perfect 10. I will definitely stay here again if I ever come back to Zermatt.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

LINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did nice job keeping room and all areas clean
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hands down one of the best hotels we’ve stayed at. The breakfast buffet is epic and the spa is very well appointed with multiple pools and sauna options. Our room was also impressive with modern and comfortable amenities capped off by a view of the Matterhorn!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid, comfortable well located

Great location, great spa and friendly staff. Excellent variety at the well stocked breakfast buffet.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Karl

Liked: Amenities
This hotel is top notch in all aspects. Staff is awesome, helpful and friendly. Spa is off the charts wonderful. Location is close to the train station and a short walk to the heart of town. I can’t recommend this hotel enough.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view great location, beautiful room
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Mamta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great view of the Mattehorn mountain, specially at sun rise. Very friendly staff. Good location. Everything was spot on.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard of hotel was exceptional. Excellent assortment of options for breakfast. Rooms immaculate and very spacious. Staff were so friendly and helpful nothing was a problem
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great facility with excellent SPA, extreme friendly staff and delicious breakfast / dinner, located 5 minutes from Sunnega station that takes you to the slopes
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, would definitely stay here again. We had a 2 bed 2 bath apartment which was perfect for our family of 4. Close to the lift and shopping and dinning options.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Pratika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an awesome property. Their staff is also welcoming and helpful. I loved their breakfast as they had many options for vegetarians as well. Highly recommend this property if you are visiting Zermatt.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

nikolai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families - even don’t think about any other place. Amazing spa amenities and kids room. All people are friendly and the atmosphere is very positive.
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Most amazing property with great food and spa/pool. Perfect for adults and families. This is our 3rd time h we look at other properties but we always come back! Beat staff and great environment. Recommend 5 stars!
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort super friendly staff. We stayed there for a ski holiday. 5 minute walk to the Sunnegga funicular and right across the street from the blue shuttle to get to the other lifts. The breakfast was great and our family enjoyed the Spa facilities after our days of skiing. Highly recommend this hotel.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

edip anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room design and cleanliness, but our hearts were stolen by the fantastic staff. Absolute recommendation!
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Sumit Kumar

Liked: Cleanliness, amenities, property conditions & facilities
Overall a great property with admirable rooms. The front desk can do a better job. At present the front desk fails miserably in comparison to their peers in Holiday Inns and Marriott hotels in their interaction with their guests !!! Overall a great stay with a nice breakfast.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Irelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so beautiful. Since we got there the customer service was amazing. The resort was very accommodating to all our necessities from spa, dining, transportation and accessibility to near by attractions. I would love to come back and visit. Highly recommended
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Homa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast in all my European travels. The spa and heated pools were fantastic. Friendly and very helpful staff. Easy 10 minute walk to the town center. Clean and comfortable room. Loved the bathroom. Overall very satisfactory experience.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Siuzanna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay & well maintained hotel, incredible spa. Few things for improvement: should be 4 pillows for king size by default (we had to ask for more, as had only two), a bit disappointed with 2 duvets for a king size bed, where it’s normally just 1. Rather than that,- incredible stay! Thank you
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Overall this is a nice hotel. The breakfast was excellent and the rooms were very clean. I would say the hotel is in excellent condition. The main issue we had was with loud neighbors. Children in the stairwells and people above us jumping around until midnight prevented us from sleep. The staff was not willing to help when we told them of the issue. I also did not enjoy seeing the man I assume was the owner barking at the man helping him with his luggage.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay at Resort La Ginabelle. The location is excellent — just a short walk to restaurants, shops, and with a beautiful view of the Matterhorn. The complimentary shuttle to and from Zermatt station was a great convenience. The staff were consistently warm and helpful — from reception to housekeeping to the breakfast team. Housekeeping made sure our room was always spotless, especially while we were out. The buffet breakfast was delicious with a wide selection to start the day right. A lovely bonus was the kids’ room, which our toddler really enjoyed. It made our stay even more family-friendly. Would definitely recommend for anyone looking for a comfortable and welcoming base in Zermatt.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
This entire stay exceed my expectations. The pool / jacuzzi was my absolute favorite. It was great way to relax after the long hikes! My one and only suggestion is to add fans / ceiling fans to rooms during summer. It’s just too hot this day in age to not have any way to cool the room. As far as everything else, pool, room, views, food, shower , was spectacular. Would love to return one day
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are very friendly. I had been contacting the hotel due to potentially late check in caused by flight cancellation and delays. They gave me options for late check in if I arrived after 11pm. Sarina and her colleagues monitored my status and arranged a taxi pickup from the train station. The room was clean and nice with a balcony. The breakfast buffet was delicious and provided enough variety. This hotel is only a few minutes walk to sunnega. Very convenient location.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! We were here for our honeymoon and it was 10/10. The continental breakfast was very convenient and the restaurant staff were very friendly. The pools and saunas were a great way to relax after days exploring the area.
Stayed 3 nights in Sep 2023