Guam Adults Only Holidays

The customer service was superb. Front desk, LaCascasta restaurant, pool, housekeeping and snack shop staff were very friendly. However, the hotel room did not meet standard. The carpet has stains, lots of dust on the furniture in the room and also in the restaurant. No kids play area and the first floor walls needs Washing or dusting. Overall I gave a 4/10 for satisfaction.

My room wasn’t clean, the balcony really needed a cleaning bugs were living on the chair. There was lizard poop. I had a better experience there in May but this time the experience wasn’t so great. views were amazing and beach

Beautiful ocean front balcony room. Just outdated. The water pressure keeps on changing and you hear a noise when changing water temperature. The balcony and outside building needs pressure wash.

From the reception, food & beverage, housekeeping, and management, they were attentive, welcoming, helpful, accommodating, and joyful & pleasant! We look forward to returning for many more years. The rooms and the oceanfront views were spectacular, impressive, and impeccable! viewsand

Having stayed in most Guam properties, this has been my best stay overall. Strong product. Good service foundation. A few specific areas need attention. • Housekeeping. My room was rarely cleaned before 4:30 pm. This limits daytime rest and use of the room. Set an earlier service window or offer a guaranteed cleaning time. • Lobby lounge. Expand the menu. Many guests do not want buffet dining for every breakfast, lunch, and dinner. Add light, healthy, and à-la-carte options. • Pool bar service. Staff need to greet guests, smile, and engage. A simple “hello” and “enjoy your day” improves perceived service quality. • Check-out experience. No thank you, no “did you enjoy your stay,” no farewell. Train front desk staff to close the stay with warmth and acknowledgment. This is a missed brand moment. • Pool condition. Multiple tiles are loose. This is a safety and quality issue. Inspect and repair promptly. • Beach access. The beach was closed to guests. This removes a core resort benefit. Clarify the reason or reopen access. You have a strong property. Fixing these points will lift the guest experience materially and protect the brand.

Tower building only had 1 working elevator

good location and clean

Pet friendly hotel ♡ Check out was smooth Jason at front desk was so helpful and great! The staff by the pool were soo kind and helpful.

Clean room ; bed very hard , I should have asked for an extra thick blanket to lie on so bed would be soft. ,

My room wasn’t clean, the balcony really needed a cleaning bugs were living on the chair. There was lizard poop. I had a better experience there in May but this time the experience wasn’t so great. views were amazing and beach

Beautiful ocean front balcony room. Just outdated. The water pressure keeps on changing and you hear a noise when changing water temperature. The balcony and outside building needs pressure wash.