Cagbalete Island Adventure Holidays

Me and my fiancee were actually really impressed with how good this place was. Clean, professional, cozy and a great view of the city. It’s walking distance from Robinson’s Mall/Center which was is a big plus for me and the future wifey. Also, customer service as well as security were very accommodating and helpful. We will definitely be staying here again in the near future.

I enjoyed my stay at the Diamond Manila Hotel

The staff are very helpful and friendly. The best thing was the kind and very good breakfast staff. Who helped and welcomed my wife, baby and I with a warm smile each morning. Really helped my wife and baby feel at home. I have to give Maria a special mention. Each morning she made my wife and child feel most happy and enjoyed breakfast each morning with her. To help and always check on them very kindly during our family breakfast. We look very forward to staying there again next time when in Manila.

I was treated like a celebrity! Elijah was newly promoted from bell desk to clerk and I was his first-ever check-in. He remembered me from previous stays and offered me a wonderful upgrade room. Erika was my 22nd floor housekeeper extraordinaire: she made sure I was stocked with extra towels, toiletries, and water AND made a masterful towel animal design which she left on my bed every day. I ended up with a wonderful menagerie of swans, elephant, scorpion, monkey, hearts-all done with towels. Aina the team lead also remembered me and was a delight. Liam the bellman, Patrick and Trish at the front desk were great also. Also Darius and Dee. Jun, the Spice restaurant manager made sure they were stocked with Coca Cola for me. Hotel security and all the staff greeted me by name! And didn't need prompting by looking up my name on the computer. The BEST personalized customer service. Heads and shoulders above branded international hotels for service. I highly recommend the GRAND!

Good overall but can do better.

Me and my fiancee were actually really impressed with how good this place was. Clean, professional, cozy and a great view of the city. It’s walking distance from Robinson’s Mall/Center which was is a big plus for me and the future wifey. Also, customer service as well as security were very accommodating and helpful. We will definitely be staying here again in the near future.

I enjoyed my stay at the Diamond Manila Hotel

The staff are very helpful and friendly. The best thing was the kind and very good breakfast staff. Who helped and welcomed my wife, baby and I with a warm smile each morning. Really helped my wife and baby feel at home. I have to give Maria a special mention. Each morning she made my wife and child feel most happy and enjoyed breakfast each morning with her. To help and always check on them very kindly during our family breakfast. We look very forward to staying there again next time when in Manila.

Great hotel & the staff was so nice and polite.

Me and my fiancee were actually really impressed with how good this place was. Clean, professional, cozy and a great view of the city. It’s walking distance from Robinson’s Mall/Center which was is a big plus for me and the future wifey. Also, customer service as well as security were very accommodating and helpful. We will definitely be staying here again in the near future.

I enjoyed my stay at the Diamond Manila Hotel