Mexico All inclusive Holidays

Everything was perfect, second time staying here, cleanliness, staff, amenities, just perfect!!!

Clean room and pool area. Wonderful beach view. Awesome food! Food amazing! Love food!

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

All staff were amazing Always happy and very helpful

The room, restaurants and the whole hotel were very nice and clean. The staff was so helpful and managed in a good way all situations. The only thing was the room temperature that was very cold and it didn't have heat option.

Excelente servicio , gente muy amable , la verdad un 10 de 10 .

Clean room and pool area. Wonderful beach view. Awesome food! Food amazing! Love food!

All staff were amazing Always happy and very helpful

Clean room and pool area. Wonderful beach view. Awesome food! Food amazing! Love food!

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.