Hispaniola All inclusive Holidays

A prolonged power outage occurred, and it was evident that the hotel was completely unprepared to manage the situation or provide a reliable backup source of electricity. Throughout this time, there was no visible presence or communication from management to address guests’ concerns or offer assistance. This lack of leadership and accountability only added to the frustration and confusion among guests. As a result, we were left without air conditioning overnight more than 24 hrs. I was forced to sleep without A/C, which aggravated my allergies , causing considerable discomfort. Furthermore, the quality of food and service was severely impacted, as the kitchen and staff were unable to maintain normal operations. This experience fell far below the standards expected of a reputable establishment. Thanks to the staff who stayed and did their best to serve us during the hotel’s power outage. Restaurant buffet and front desk sorry for our frustrations you don’t deserve it.

I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.

There are a lot of stray cats roaming the property and reproducing. I would strongly suggest that Bahia Principe develop an enterprise-wide animal control policy that includes catch/neuter/release practices across all their properties. Many of these cats were looking somewhat malnourished and loitering around the restaurant areas begging for scraps.

While the property itself was beautifully maintained and well kept not all of the staff were thoughtful and caring while they put on a friendly facade. After day one when I inquired about checking out early and a refund i came back to my suit case rummaged through and clothes on the floor after a day by the poo. I was easily looked over or dismissed while in line or other places. House keeping didn’t come one day and my request for new towels through the app and a call to the front desk were ignored. The last day there the resort kept having blackouts and the side I was on stayed out longer. I asked for a place to charge my phone as I needed to check in with the airline for my departure early the next morning. In all i made the best of the experience for my kids but I can’t say I’d visit again.

We came to celebrate my husband’s birthday and our anniversary, and we truly had a wonderful stay. The room was spotless and well-maintained, and the staff provided excellent service. I would especially like to thank Alexa and Alex for warmly greeting us from the moment we arrived until the end of our trip. They went above and beyond to help me decorate the room for a birthday surprise, and their kindness, helpfulness, and professionalism made our experience extra special. The outdoor pool was also perfect for relaxing and enjoying our time together. We definitely recommend this place to anyone looking for a memorable and comfortable stay.

We came to celebrate my husband’s birthday and our anniversary, and we truly had a wonderful stay. The room was spotless and well-maintained, and the staff provided excellent service. I would especially like to thank Alexa and Alex for warmly greeting us from the moment we arrived until the end of our trip. They went above and beyond to help me decorate the room for a birthday surprise, and their kindness, helpfulness, and professionalism made our experience extra special. The outdoor pool was also perfect for relaxing and enjoying our time together. We definitely recommend this place to anyone looking for a memorable and comfortable stay.

I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.

Very friendly staff and clean rooms.

While the property itself was beautifully maintained and well kept not all of the staff were thoughtful and caring while they put on a friendly facade. After day one when I inquired about checking out early and a refund i came back to my suit case rummaged through and clothes on the floor after a day by the poo. I was easily looked over or dismissed while in line or other places. House keeping didn’t come one day and my request for new towels through the app and a call to the front desk were ignored. The last day there the resort kept having blackouts and the side I was on stayed out longer. I asked for a place to charge my phone as I needed to check in with the airline for my departure early the next morning. In all i made the best of the experience for my kids but I can’t say I’d visit again.

I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.

There are a lot of stray cats roaming the property and reproducing. I would strongly suggest that Bahia Principe develop an enterprise-wide animal control policy that includes catch/neuter/release practices across all their properties. Many of these cats were looking somewhat malnourished and loitering around the restaurant areas begging for scraps.