Southern Vietnam Beach Holidays

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

Fantastic resort with a central location, excellent staff and beachfront amenities

The serenity and casual back to nature environment allows you to just relax and enjoy the views and peacefully within.

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!

I loved this property. As a solo female traveler, I felt very comfortable and safe. The Ocean Front Villa was peaceful and embodied light and relaxation. The spa was excellent and fulfilling. I even spotted monkeys while looking out at the water during breakfast. I highly recommend this place!

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!

Services are slow and housekeeping needs improvements. For examples such as dirty glasses were not replaced with new ones, some electrical outlet in our rooms were not working, cleaning solution was left in our room m, and bedsheet and cover had a musty-smelling. We notified the front desk. This is a beautiful resort and the services should be improved.

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!

The serenity and casual back to nature environment allows you to just relax and enjoy the views and peacefully within.

Fantastic resort with a central location, excellent staff and beachfront amenities

The serenity and casual back to nature environment allows you to just relax and enjoy the views and peacefully within.

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!