Kanagawa Prefecture Golf Holidays

It is a great resort hotel experience. Great morning buffet, and great hotel and spa experience. This little charge on the amenity is a little bit of an annoying experience. Overall, it is a great experience.

Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan.

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…

Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.

Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan.