Malaysia Kid friendly Holidays

laundary service - ironed and neatly hung up!

Room and customer service was generally fine. But the check in experience was poor. I asked three times in the days before and morning of arriving if early check in would be possible and what the price would be. Each time I was only told to that they would check availability when I arrived and never told what the fee would be. When I arrived, I was offered an early check in but at a ridiculous cost higher than the daily rate. After that, they insisted I had to pay the nightly non-resident tax even after I showed them my Expedia booking confirmation clearly stating that Expedia would pay this tax to the hotel and that I would not need to pay it. The staff had no interest in looking into the issue or taking it up with Expedia, instead insisting there was no option but for me to pay the additional fee myself.

Room was ok, but the deck was very soft in areas and the paint was flaking off, so needed to wear shoes outside. Staff was amazing!

The hotel was not well maintain, it can only be rated as 3 stars.

The rooms were great & the staff are very helpful & kind. I highly recommend this hotel, it was one of my best hotel stays.

Room size and amenities were very good

Room and customer service was generally fine. But the check in experience was poor. I asked three times in the days before and morning of arriving if early check in would be possible and what the price would be. Each time I was only told to that they would check availability when I arrived and never told what the fee would be. When I arrived, I was offered an early check in but at a ridiculous cost higher than the daily rate. After that, they insisted I had to pay the nightly non-resident tax even after I showed them my Expedia booking confirmation clearly stating that Expedia would pay this tax to the hotel and that I would not need to pay it. The staff had no interest in looking into the issue or taking it up with Expedia, instead insisting there was no option but for me to pay the additional fee myself.

The hotel was not well maintain, it can only be rated as 3 stars.

Room was ok, but the deck was very soft in areas and the paint was flaking off, so needed to wear shoes outside. Staff was amazing!

laundary service - ironed and neatly hung up!

Staff was excellent

The room itself is perfect. Hotel staff are polite. We took the Family Room, which the nightly replenished drinks in the mini fridge are complimentary. The breakfast had excellent variety so much so that we could not try everything even when we spent 4 nights there. The only real downside was the complimentary shuttle service which they booked the wrong date for us, but it was still minor - although next time reception need to specify the date clearly to avoid this kind of problem.

Room was ok, but the deck was very soft in areas and the paint was flaking off, so needed to wear shoes outside. Staff was amazing!

laundary service - ironed and neatly hung up!