Tokyo Prefecture Kid friendly Holidays

Clean spacious rooms!! Staff is friendly and provide great customer service. Location is good, about 5 mins from stations. Breakfast and dinner buffets were good. Made it easy since a lot of restaurants don’t open until 10/11am. Also 7-11 and Family Mart are literally across the street. So convenient!!

Absolutely loved the service everyone is so sweet, 10/10 recommend

I have been staying at the Hotel Metropolitan for over 30 years and it always shines! Everyone is very friendly, the rooms and common areas kept very clean. I did have one issue on this visit as there was an occasional odor in my hallway and room as if the sewer had backed up. I was on the 7th floor. I hope this was temporary and fixable as it was quite unpleasant at times. Thank you.

The hotel & room cleanliness was immaculate. The staff were so friendly & accommodating. The only issue I had with it was there was literally no room to store clothes so I don't think it is good for long holidays. The area is fine & not too long a walk to the train stations or restaurants.

We booked 2 rm, Premier Grand with Lounge Club Access, 4 adults and 1 child upon check in, my son who is 16 yrs old is considered adult here in Japan and they would not let him stay with any of our room though both room should be able to accommodate 3persons and before arrival I did messages them… to cut story short they downgraded 1 of our room to triple bed which we have to wait for them to put an extra bed, and no access to Club lounge plus I have to pay extra charge for my son’s breakfast, 4500yen every day, This is not fair for us because this is family Holiday, I paid extra amount of money for better experience that we did get. Need your action.

A great hotel in a very nice location in the City

Has stood the test of time! World class staff. Hopefully the renovation doesn’t lose the spirit!!!

Did not honor my platinum level because i booked via expedia. I did not like it. My status was earned, irrespective of which rate i am paying during my stay.

The hotel & room cleanliness was immaculate. The staff were so friendly & accommodating. The only issue I had with it was there was literally no room to store clothes so I don't think it is good for long holidays. The area is fine & not too long a walk to the train stations or restaurants.

Clean spacious rooms!! Staff is friendly and provide great customer service. Location is good, about 5 mins from stations. Breakfast and dinner buffets were good. Made it easy since a lot of restaurants don’t open until 10/11am. Also 7-11 and Family Mart are literally across the street. So convenient!!

Awesome stay in a great location!

Clean spacious rooms!! Staff is friendly and provide great customer service. Location is good, about 5 mins from stations. Breakfast and dinner buffets were good. Made it easy since a lot of restaurants don’t open until 10/11am. Also 7-11 and Family Mart are literally across the street. So convenient!!

The hotel & room cleanliness was immaculate. The staff were so friendly & accommodating. The only issue I had with it was there was literally no room to store clothes so I don't think it is good for long holidays. The area is fine & not too long a walk to the train stations or restaurants.

The property is conveniently located near 3 different train stations, including Tokyo Station. We reserved the Deluxe Double Room, Non Smoking and everything was clean. However, the facility was old and worn down. Our couch fabric was torn, the carpet was tattered, and the bathroom was dull and faded with a jiggly faucet. Despite the minor appearance flaws, we had a nice stay.