North Island Luxury Holidays

Very spacious with very high ceiling. Nice location. With a full kitchen and a balcony facing harbor. The room is clean, staff very friendly.

Our check-in was great, as was the Breakfast Buffet which is a great addon value. We were given an upgraded room per our Bonvoy status; however, we had a disappointing experience with housekeeping, that did not show up after repeated requests, and got a ‘partial’ room refresh at 10 pm at night after our 3rd request! Finally, the bed was made and towels refreshed but that was all. Nothing was cleaned, the trash stayed in the bin, the used glasses stayed as is, and empty water bottles were not touched! No toiletry amenities were refreshed. This kept us up and away from our room until 10:30 pm! This is not expected at a JW! The front desk did offer a small discount for the ‘inconvenience’ but nearly not enough. Overall, I would say an underwhelming experience.

A great stay as usual. Room was clean, bed was super soft and I had a phenomenal sleep. Staff on arrival from the Doorman, the Concierge and then front desk, were all so welcoming and friendly. The Grand never disappoints and I will continue to stay here when I'm in Auckland

Clean room, pleasant staff

Slow to get hot water in the shower

Fantastic service and excellent place to stay !

Our check-in was great, as was the Breakfast Buffet which is a great addon value. We were given an upgraded room per our Bonvoy status; however, we had a disappointing experience with housekeeping, that did not show up after repeated requests, and got a ‘partial’ room refresh at 10 pm at night after our 3rd request! Finally, the bed was made and towels refreshed but that was all. Nothing was cleaned, the trash stayed in the bin, the used glasses stayed as is, and empty water bottles were not touched! No toiletry amenities were refreshed. This kept us up and away from our room until 10:30 pm! This is not expected at a JW! The front desk did offer a small discount for the ‘inconvenience’ but nearly not enough. Overall, I would say an underwhelming experience.

A great stay as usual. Room was clean, bed was super soft and I had a phenomenal sleep. Staff on arrival from the Doorman, the Concierge and then front desk, were all so welcoming and friendly. The Grand never disappoints and I will continue to stay here when I'm in Auckland