紐西蘭旅行套票 | 紐西蘭機票 + 酒店低至 4 折優惠

During our stay, we left two unopened bulk bags of gift snacks (worth around NZ$60) on the bed when we checked out on Saturday. The next day, we returned to ask about them and were told that housekeeping had simply thrown them away as food waste, without first calling or emailing us. In every other hotel we've stayed at across New Zealand, staff have always contacted us when items were left behind. This was the first time something was just discarded without notice. Since then, we have contacted the front desk every single day. On both Monday and Tuesday, the on-shift manager assured us she would look into it and follow up by email with a resolution. It is now Friday, and despite multiple calls and a formal follow-up email, we have heard absolutely nothing — not even an acknowledgement that the issue is being looked into. So mind your belongings during the stay if you have to, no one is going to help you if any issues happen!!!

飯店入口不好找，而且地勢相對較低，隔壁大樓又高，想要看到景色不容易，但位於市中心，對於沒有開車進奧克蘭市區的旅客來說，交通非常便利，而且服務人員的服務態度也非常好，且非常熱心，可惜目前飯店附屬的餐廳暫停營業，無法得知飯店餐飲的品質；另外，很可惜的一點，第一次遇到有廚房卻沒有提供任何調味料與洗碗精的飯店…

I was asked if I wanted red or white wine upon check in, later on when I didn’t receive any in the room, I told one of the front desk members about it and he assured me that they would send one up. By the time I checked out I still had not received the free bottle of wine that supposedly came with the reservation. Disappointed.