Nu Island Mountain Holidays

Nice spacious room, very clean and we enjoyed the location. We found drinks were quite expensive at the hotel bar so we didn’t not indulge. I would recommend using the laundry mat nearby opposed to the hotel ones. The ones in the hotel were always busy and did not adequately wash our clothes and the dryer did not work. Overall, lovely place to stay and we would love to be back!

Room space was good but recommendation is to separate bathroom. shower, and washing areas. Very inconvenient if 3 adults are in the room

The room was incredible, the staff were so welcoming and attentive, it was truly a magical experience. Dinner at the restaurant is a must!

This day went smoothly, the front desk was very helpful.

Great location, plenty of room, clean and tidy, friendly staff.

The staff were very friendly, the room was spotless and the bed very comfortable. The bathroom was fine - a great shower - if a little bit dated. The location was absolutely perfect...steps from the shinkansen station and an easy walk to downtown.

The hotel and room were wonderful and the staff was excellent and very helpful.

Extremely courteous staff, gorgeous hotel, sparkling clean, great breakfast, beautiful pool and spa. Would definitely come back!

Room space was good but recommendation is to separate bathroom. shower, and washing areas. Very inconvenient if 3 adults are in the room

The stand out about this hotel is the people. Everything with the property is excellent. But a hotel is about people. The people that care for you here are so lovely and warm that they feel more like family. You really look forward to seeing them every day and engaging them on the traditions and culture of Japan.

Desk staff was friendly and professional, though the house keeping help was on their phone at times, standing in the hallway. House keeping did not consistently give the Japanese style greeting to guests. No gym, no self serve laundry.

Room space was good but recommendation is to separate bathroom. shower, and washing areas. Very inconvenient if 3 adults are in the room

There was a blot on the carpet and seems the room smelt of disinfectant. Otherwise I could have rated our stay 5-star.

The stand out about this hotel is the people. Everything with the property is excellent. But a hotel is about people. The people that care for you here are so lovely and warm that they feel more like family. You really look forward to seeing them every day and engaging them on the traditions and culture of Japan.