Guishan Island Romantic Holidays

Good customer service

The staff were helpful, hotel was easy walk to shops

Hotel was clean, got moved to one of there ynits quite 3ways feom main hotel due to construction. Hotel location is far from anything. So you are stuck eating there. Water temp qas luke warm. So no Hot shower. Maid service was subpar. Room wasnt cleaned several times had to call and complain to the point the desk help acted annoyed. When room service did come to clean they again dud a subpar clean, had to call back for water, and tea. Had problem with alot of mosquitoes so could open the door for fresh air. We ended up checking out a day early even though we had paid for that extra night. No offwr to refund even though we told them we were leaving due to the terrible service. Buffet food was good but dont expect food to be hot. Just luke warm. Had to ask for coffee machin to be turned on. Setting up for breakfast was slow. You would expect a business to be up and running whem they open. But this wasnt the case. We went to 4 points Sheraton in Hong Kong. Much better hotel.

clean room and breakfast is excellent

Old-style luxury and attentive and friendly service. It was our first time in Zhuhai and the staff went out of their way to ensure a comfortable, relaxing stay. Among the staff, Jim and Ben, in food and beverage, were extremely helpful and considerate. Sean and Joey, in Check-In at reception were very accommodating and approachable, Terry and Bettie, in Butler and Concierge services, were always available to assist. Beyond that, they all spoke varying degrees of English and were very kind and friendly people - which made our time in Zhuhai quite enjoyable. Thank you from Ben, Kathleen and Austin.

Excellentcustomer service

Old-style luxury and attentive and friendly service. It was our first time in Zhuhai and the staff went out of their way to ensure a comfortable, relaxing stay. Among the staff, Jim and Ben, in food and beverage, were extremely helpful and considerate. Sean and Joey, in Check-In at reception were very accommodating and approachable, Terry and Bettie, in Butler and Concierge services, were always available to assist. Beyond that, they all spoke varying degrees of English and were very kind and friendly people - which made our time in Zhuhai quite enjoyable. Thank you from Ben, Kathleen and Austin.

High traffic hectic front driveway. Can use some widening

Good customer service

The staff were helpful, hotel was easy walk to shops