Shasta Cascade Romantic Holidays

It’s a beautiful hotel—well-presented, clean, and overall lovely. However, the staff experience was disappointing. We arrived for check-in after 4 PM (around 4:30), and our room wasn’t ready. We had an event at 6 PM and needed to prepare, yet we waited 20 to 30 minutes. While they offered two complimentary drinks, I would have preferred timely access to the room. Additionally, they charge around $45–$50 for an “urban experience” that includes a house car service. When I requested the house car for a short 2.3-mile trip, I was told it wasn’t available—despite seeing the hotel-branded SUV parked outside. These issues—delayed readiness and unreliable service—left a poor impression. It’s not the cheapest hotel, but these shortcomings made me unwilling to stay there again.

I have no complaints

great location, large room, helpful staff

Good location There wasn't a steak house or full dinner menu, more like snacky items. Our room was nice, but needed some maintenance. I liked that a room card was required everywhere for safety.

This is my go-to hotel when I go to LA. The location is in Koreatown which fits my needs perfectly. Walking distance to most restaurants I wanted to hit and around 40 mins to LAX. The hotel is nicely maintained and staff is super friendly and efficient. They were able to answer all questions and requests I had. The rooms were very nice and clean. The beds were super comfortable, so after a whole days schedule, I lay down and instantly fall asleep. The bathrooms were probably the only negative. Shower and toilet work fine, but the shower handles were a little bit loose. Nothing major to worry about. The water pressure was great and the amenities was too. Overall, love this hotel and would always recommend to everyone I know.

It’s a beautiful hotel—well-presented, clean, and overall lovely. However, the staff experience was disappointing. We arrived for check-in after 4 PM (around 4:30), and our room wasn’t ready. We had an event at 6 PM and needed to prepare, yet we waited 20 to 30 minutes. While they offered two complimentary drinks, I would have preferred timely access to the room. Additionally, they charge around $45–$50 for an “urban experience” that includes a house car service. When I requested the house car for a short 2.3-mile trip, I was told it wasn’t available—despite seeing the hotel-branded SUV parked outside. These issues—delayed readiness and unreliable service—left a poor impression. It’s not the cheapest hotel, but these shortcomings made me unwilling to stay there again.

It was so beautiful

Beautiful hotel in a prime central location in San Francisco. The lobby, courtyard and everywhere in the hotel are spectacular. The rooms are spacious and very comfortable. The staff are friendly and helpful. We love staying at this hotel and will certainly return.

Great spot for a quick soccer match stay!

I have no complaints

This is definitely my new home love the cleanliness and amenities and treatment