巴黎內港 浪漫假期之旅

我们在Splendid Royal Hotel Paris 住了二晚，这是一家非常难得的小型精品奢侈酒店，据说共12个套房。从普通员工到总经理Max Michael ，对客人都非常友善和热情，酒店就在市中心，到哪都非常方便，房间很大约45平，布局合理，干净整洁，床上用品质量好，睡的很舒服。周围环境是闹中取静。早餐是客人自点，酒店现场制作，非常丰盛可口。如果下次再来巴黎，Splendid royal 是我们的不二选择！

Excellent

Tiny room, no fridge, run down property

This is a poorly managed hotel: we order for a 3-people bedroom and was told that it is the largest in the hotel. We expected the best, but it was far from it. Issues we encountered: • We were charged 190 Euro local tax, which is much higher than that indicated on the hotel.com booking confirmation. We challenged the hotel about it, and after much confrontation, we were finally given a refund on the extra charges. 1) The hotel room use a key instead of card. Worse still, the door needs to be locked, i.e. it doesn't lock automatically when it was closed. This is the first time we've encountered such an inconvenient hotel room. 2) The safe doesn't work. We requested it to be fixed immediately as we want to store our valuables there given the pickpocket risk in Paris. Hotel staff, promised it'll be fixed 4-4:30pm and it is in their highest priority; didn't get a fix until late into the night, even though we've reminded them again around 5pm when no one has shown up. 3) The hotel offers free water and coffee capsules, but not tea bags nor creamers ! If you want them, you have to

Air conditioning was completely broken in most hotel rooms. DO CHECK WITH HOTEL IF AIR CONDITIONING IS WORKING AGAIN BEFORE HEADING OVER. Hotel claimed the system was broken down due to the heat wave but did not bother to inform guests in advance. Hotel staff said air conditioning was not working since Monday but did not inform any guests prior to our check in on Saturday. Ended up having to find alternative accommodation but it was too late and had to survive the first night in a room with no air conditioning at 35 degrees. Hotel did move me to another sister hotel on Day 2 but Day 1 was unbearable. There was also no duty manager or any sort during the night and staff said there is unfortunately no one with decision making power over the weekend because the director only works on weekday. Cannot reach reception by call either, the line never goes through. Totally does not live up to the 5-star level, seriously think it is at most a 4-star hotel.

我们在Splendid Royal Hotel Paris 住了二晚，这是一家非常难得的小型精品奢侈酒店，据说共12个套房。从普通员工到总经理Max Michael ，对客人都非常友善和热情，酒店就在市中心，到哪都非常方便，房间很大约45平，布局合理，干净整洁，床上用品质量好，睡的很舒服。周围环境是闹中取静。早餐是客人自点，酒店现场制作，非常丰盛可口。如果下次再来巴黎，Splendid royal 是我们的不二选择！

Excellent

Very good service and the room is clean

good 非常好 方便