Isla Contoy Ski Holidays

The property is good. After 10:00 pm, nothing in the hotel is open except room service. We only had an issue with the morning staff—Nincy and Alfredo were very rude. However, everyone else was excellent.

We had a Villa, outdated but fine for our stay. Overall resort is older but clean. Staff was friendly. I wouldn't stay again because of the food. The beach and ocean view is what makes this place.

Amazing new resort with so much to offer. Huge rooms, delicious restaurants, beautiful beach but most of all caring staff.

We enjoyed our stay here. It started off a bit rough with the first day being put in a room where there was construction over top. We quickly went and talked to the front desk and they were unable to move us until the next day. We spent the day by the pool and checked back to the lobby a few times to see when we could move into our new room so we could settle in we were only there for six days. They were able to finally move us in a room at 6 PM. Upon arrival, there was a strong scent of chemical that was overpowering. We unpacked and went for supper and notified the front desk. The maintenance came up and agreed that the room had a strong scent of chemical, and we needed to move once again. Went to the front desk got her new keys and moved to our new room at 10 PM on our second day. from there the vacation started to improve. We are VIP members of Expedia and we’re supposed to get a bottle of wine but this Hotel didn’t know anything about it and we did not receive that. The staff in all of the restaurants and all other areas were amazing. Our housekeeping crew kept our room clean and stopped at all times. The property itself is fairly clean although when it’s at 100% capacity, there are a few chairs short. We had to get up at 7 AM to save a good chair by the pool. The food was delicious although I felt was limited as we did not see a buffet for supper. The à la carte restaurants were available at no reservations so often had to wait but the food was always good.

Had a great trip, no lines for food. Friendly and quick service

Great hotel. Great location. Great and friendly staff.

Amazing new resort with so much to offer. Huge rooms, delicious restaurants, beautiful beach but most of all caring staff.

We enjoyed our stay here. It started off a bit rough with the first day being put in a room where there was construction over top. We quickly went and talked to the front desk and they were unable to move us until the next day. We spent the day by the pool and checked back to the lobby a few times to see when we could move into our new room so we could settle in we were only there for six days. They were able to finally move us in a room at 6 PM. Upon arrival, there was a strong scent of chemical that was overpowering. We unpacked and went for supper and notified the front desk. The maintenance came up and agreed that the room had a strong scent of chemical, and we needed to move once again. Went to the front desk got her new keys and moved to our new room at 10 PM on our second day. from there the vacation started to improve. We are VIP members of Expedia and we’re supposed to get a bottle of wine but this Hotel didn’t know anything about it and we did not receive that. The staff in all of the restaurants and all other areas were amazing. Our housekeeping crew kept our room clean and stopped at all times. The property itself is fairly clean although when it’s at 100% capacity, there are a few chairs short. We had to get up at 7 AM to save a good chair by the pool. The food was delicious although I felt was limited as we did not see a buffet for supper. The à la carte restaurants were available at no reservations so often had to wait but the food was always good.