Isla Contoy Ski Holidays

This was our first time at this resort and it was amazing. The staff was more than top notch. Everyone seemed to be happy to help and be available for you at any time. The room upgrade was perfect!! The rooms and resort was clean and I had no issues with anything!! Thank you for a stay we will always remember.

Lovely property with amazing staff. Food is great and everything included. I will return!

Overall if you want to relax and not leave the resort it’s perfect, but if your looking for clubs stay in Cancun, not puerto morales. It’s a cool place pools nice and good activities around but it was inconvenient to be 40-50 minutes away from all the fun

Decided to celebrate my birthday here, i have mixed feelings about my stay here Youre greeted by friendly staff which is great, unfortunately our flight chnaged so we ended up arriving way before check in.. We ended up having an overnight flight so we were extremely exhausted.. they didn't let us check in early, only to find out why later.. they let their "members" (black band) do an early check in which means they try to upgrade you the next day of being there. I found out from other members that is a great benefit if you go multiple times a year.. Be ready to listen to a "timeshare" like pitch to get you to join.. I had read in previous comments that it is an optional topless resort.. which means yess you will see women topless all kinds.. so if youre not into that definitely do not go.. Parties day and night.. pool party with games start at 10 am swim up bar included.. theme parties at night Our room was extremely cold so we decided to turn up the ac from 60° to like 75°.. bad idea.. floors became extremely slippery causing us to slip many times ! Like not on your knees fall full body slip and fall.. happened our last night there.. My personal opinion the music was the same day and night.. I really didn't like the music they played a lot of English "techno like"? Music i guess is the best way I can describe but again thats just my personal opinion and taste in music is a bit different.. I loved that we met different people from all over the world

Would go back! Easy to get to and the staff was amazing! So many different things to do from food, shows, bars, relaxation, etc!

Overall if you want to relax and not leave the resort it’s perfect, but if your looking for clubs stay in Cancun, not puerto morales. It’s a cool place pools nice and good activities around but it was inconvenient to be 40-50 minutes away from all the fun

The customer service was exceptional, truly enhancing our experience. The resort itself was a stunning oasis, with beautifully designed landscapes and inviting architectural details. I particularly enjoyed the spa and pool areas, which offered a serene escape with their tranquil ambiance and luxurious amenities. I cannot praise the staff enough; they were not only incredibly attentive but also genuinely warm and welcoming, making our stay even more memorable. Each interaction felt personal and thoughtful, contributing to an overall atmosphere of comfort and care.

We loved the room we selected, the swim-up suite with direct pool access. Only issue we had was we thought it was a private pool to ourselves not shared with the next room neighbors which it was connected to, so we had to wait turns to have our private pool moments. Asides that everything else from the restaurants to the open bar, the shows, breakfast and pretty much all the services provided were perfect and my wife had a great birthday experience.

Would go back! Easy to get to and the staff was amazing! So many different things to do from food, shows, bars, relaxation, etc!

Decided to celebrate my birthday here, i have mixed feelings about my stay here Youre greeted by friendly staff which is great, unfortunately our flight chnaged so we ended up arriving way before check in.. We ended up having an overnight flight so we were extremely exhausted.. they didn't let us check in early, only to find out why later.. they let their "members" (black band) do an early check in which means they try to upgrade you the next day of being there. I found out from other members that is a great benefit if you go multiple times a year.. Be ready to listen to a "timeshare" like pitch to get you to join.. I had read in previous comments that it is an optional topless resort.. which means yess you will see women topless all kinds.. so if youre not into that definitely do not go.. Parties day and night.. pool party with games start at 10 am swim up bar included.. theme parties at night Our room was extremely cold so we decided to turn up the ac from 60° to like 75°.. bad idea.. floors became extremely slippery causing us to slip many times ! Like not on your knees fall full body slip and fall.. happened our last night there.. My personal opinion the music was the same day and night.. I really didn't like the music they played a lot of English "techno like"? Music i guess is the best way I can describe but again thats just my personal opinion and taste in music is a bit different.. I loved that we met different people from all over the world

Great place for a relaxing vacation with younger kids.