Riviera Maya Adventure Holidays

Food was great, staff was awesome. Beautiful area. Absolutely loved our visit.

Marvelous staff, beach, pool, and hospitality. You will not regret satiating here.

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

Quiero compartir mi experiencia para que otros huéspedes estén informados antes de aceptar esta charla de ventas en el hotel. Lamentablemente, fue una experiencia muy incómoda y desagradable. Desde el inicio, dejamos claro que no estábamos interesados, pero aun así el representante, Iván Estrada (closer de la venta), insistió de manera excesiva y poco respetuosa. Su actitud fue altamente presionante, haciéndonos sentir incómodos en todo momento. Lo que debería haber sido una simple presentación informativa se convirtió en una situación tensa, donde no se respetaron nuestros límites como clientes. Este tipo de trato no es aceptable, especialmente en un entorno como el hotel donde uno espera relajarse y disfrutar. No recomendaría a otros huéspedes asistir a esta charla. Definitivamente no vale la pena pasar por una experiencia así.

Make sure you understand the difference between regular and platinum package, we did not know that regular package rooms would not be allowed to access the beach. It would've been cheaper to buy a platinum package online than the upgrade we paid in person. Staff are friendly but some of the main entrance people can come across aggressive with trying to "help" you/find tours for you. IMO better to lie and say you are fully booked already to keep it moving. We spent a bit of time at check in having to deny tours and whatnot from one of the staff/vendors at the main check in. Just say no to any offer of a special vip platinum breakfast or "free" tickets to a cenote. There is a platinum buffet, no exclusive vip breakfast, please just say no, say you have plans for the entire day, and dont waste your time. Other than that, the property was beautiful and the staff was welcoming, the room was nice and clean.

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

Clean rooms/ good food/ great beach space! The only challenges I had involved a very uncomfortable bed- the bed was so hard, I actually had sore hips from sleeping on my sides. The other challenge was that drinks weren't served until 11am. Sure, you can get a mimosa at breakfast, but when on vacation in Mexico. I start my day with an Ojo Rojo 😂 But seriously, the buffet was AMAZING - we didn't even need to visit the themed restaurants - lots of options for all meals and it was all good quality. The rooms were clean. The cleaning staff provided extras when needed. Overall, a good vacation spot- would definitely go back!

Always friendly staff, clean rooms with great AC. very nice beach.

Food was great, staff was awesome. Beautiful area. Absolutely loved our visit.