Quintana Roo All inclusive Holidays

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

I loved the taco shack as the food was awesome! The view off my balcony was awesome! The employees were wonderful. The snorkeling was good. Entertainment was good. I wish the pool was a little less cloudy. This was a great place for couples to spend quality time together as it’s relaxing.

I have stayed in Cancun 7 times and this was the least friendly staff I've ever experienced by far. Besides Alex the host in the front, he is the only one who gave me the experience I am used to. I did not care for the rooms. The buffet was surprisingly good, although the restaurants were poor. The pool and beach area were nice. If you like to party and don't want to leave the resort, they had a nice party area for Pink Party, Jungle Party, White Party, etc.

Our third time to stay at Valentin Imperial. We are Premier Expedia member and eligible for a room upgrade. But everytime, they always say, we are full, for which I don’t believe 100%. They just don’t want to give us a room upgrade, I think. Second, we finally got the chance to book the Japanese restaurant, Hibachi. We came on time and chose the front seat. Then these 4 couples who came in late and Juana, the staff, wants us move to accommodate the late comers! She just ruined my husband’s bday celebration!! So, we moved to the corner of the table. At the end of dinner, one the guest who felt bad for us, told Juana that it is my husband’s bday, Juana came back with a cheesecake and a candle and startled singing Happy Birthday to ME!!! Just a bad experience at the Japanese restaurant.

The staff were so nice and accommodating

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.

Very nice and the housekeeper Bianca was the BESTT!!

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

Our third time to stay at Valentin Imperial. We are Premier Expedia member and eligible for a room upgrade. But everytime, they always say, we are full, for which I don’t believe 100%. They just don’t want to give us a room upgrade, I think. Second, we finally got the chance to book the Japanese restaurant, Hibachi. We came on time and chose the front seat. Then these 4 couples who came in late and Juana, the staff, wants us move to accommodate the late comers! She just ruined my husband’s bday celebration!! So, we moved to the corner of the table. At the end of dinner, one the guest who felt bad for us, told Juana that it is my husband’s bday, Juana came back with a cheesecake and a candle and startled singing Happy Birthday to ME!!! Just a bad experience at the Japanese restaurant.

The staff were so nice and accommodating