Mexico All inclusive Holidays

The room was nice and the Plunge pool out back was totally worth it. the staff was very nice until it came to check out. It seemed a bit like checking out of a hospital. I did go back a days later and they had found my buddies shoes. they were very nice staff and the beach was so close and clean. The food was sub par. I am not a drinker but all my travel buddies are and they were not happy that the bar service was not open till 11am and closed at 11pm. Also one bar tender at the pool bar could not keep up at all. It was a long wait to get a drink. We also got kicked out of the hot tub at 7pm nad that was kinda lame cause there was nothing else to do.

Concierge service was top notch!

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

I have been to a lot of All Inclusive Resorts over the years and this one was my favorite! The service was impeccable, food was great, resort was clean, beach was beautiful, the entertainment team were great! Highly recommend this resort.

The property was beautiful and the best view ever. When we first checked in they promised us “Welcome Gift “ and we never received anything. The grill bar at the pool was always busy and you had to wait to long for food. The other thing was that if you have a baby in a stroller or if you are in a wheelchair that had no elevator from lobby to the restaurant or the pool. You have to go all the way around to get the elevator . Also if you do not tip the servers they treat you like trash.

The staff were great, service was impeccable. Food, however, has gone downhill since Hyatt took it over which is very unfortunate. I feel it should have stayed its own company. We have recently stayed at Excellence brand and find that they have more control over their operations. One thing that was really disappointing is that you do not provide alcohol in the rooms anymore. We don’t drink beer and simply wanted a bottle of the Don Sylvestre Sauvignon blanc and that wasn’t possible; not high end “preferred club” service. Although our butler Hector was very nice and personable we found he did nothing for us. We will Definately be looking elsewhere on our next vacation we think.

Concierge service was top notch!

I have been to a lot of All Inclusive Resorts over the years and this one was my favorite! The service was impeccable, food was great, resort was clean, beach was beautiful, the entertainment team were great! Highly recommend this resort.

Concierge service was top notch!

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.