Riviera Maya All inclusive Holidays

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.

First the good. Staff were generally excellent with a shout out to those in the Don Carlos bar!! Now the bad…my room didn’t have a functioning phone for three days (a safety issue) and only half the TV channels for the entire week. The main pool had a frat house vibe (loud music and partying) which was so very different from the upmarket vibe of the rest of the resort. The quiet pool was small and dirty. Everywhere, including the beach, was a “towels at dawn” situation. The beach was clean and swept regularly. Food was hit or miss. Some really good dishes (perversely often with cold sides) but the buffet was poor compared to other resorts in the area. Service in the restaurants was excellent and the staff were very helpful in providing suggestions for both dishes and drinks.

95% of the staff is amazing! Even though we requested rooms on the 2nd and 3rd floors 2 months in advance, the first 2 nights we got rooms on the first floor which we were not happy, the second night we got switched to the 3rd floor and the room was a disaster, light fixtures were falling, drawers didn’t close all the way, every hour or so it sounded like someone was trying to get in the room, then on day 3 we got switched again to another room on the second floor, and this one was finally good! This is our 5th year returning to this resort, and if it wasn’t for the staff I wouldn’t consider to come back!

Great staff, beautiful properties and rooms. The swim up suite was worth the extra!

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.

Great staff, beautiful properties and rooms. The swim up suite was worth the extra!

The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.

First the good. Staff were generally excellent with a shout out to those in the Don Carlos bar!! Now the bad…my room didn’t have a functioning phone for three days (a safety issue) and only half the TV channels for the entire week. The main pool had a frat house vibe (loud music and partying) which was so very different from the upmarket vibe of the rest of the resort. The quiet pool was small and dirty. Everywhere, including the beach, was a “towels at dawn” situation. The beach was clean and swept regularly. Food was hit or miss. Some really good dishes (perversely often with cold sides) but the buffet was poor compared to other resorts in the area. Service in the restaurants was excellent and the staff were very helpful in providing suggestions for both dishes and drinks.

Great staff, beautiful properties and rooms. The swim up suite was worth the extra!