Riviera Maya All inclusive Holidays

Pool titles coming off Hot tub in room and deck didn’t work

The resort staff was

Be honest and tell people there is no beach and no place to swim just in the pool, food was not good at all you have to pay for kids WiFi to do their homework

Staff

I was skeptical about booking an all inclusive resort, as we have not really done them before. I also spent a long time looking at more expensive resorts, under the view they would be much "better". For a family holiday, I cannot think of anything this hotel could do better, and I have stayed in some nice places. The food quality was very high. The buffet selection was wide but all to a high standard. The restaurants were also a high quality. The facilities were perfect. We have a 7 year old and he loved the pool and water park. The resort was very family friendly but did not feel like a kid zoo. It was friendly, relaxed and fun. Maybe the best asset of the hotel are the staff. They genuinely went out of their way to accommodate. Some suggestions - we did not upgrade to the family concierge and did not regret it. Maybe if you like even more exclusivity. We did chose a room with a hot tub. In hindsight a hot tub in 35 degree heat was silly. Next time I would like a room that was on the ground floor where you could swim up from the pool. I would highly recommend a Tulum/Cenote/Mayan ruins/snorkling trip. This review may sound very positive, but genuinely I have only good things to say. Shout out to Andres in reception who helped us out.

Be honest and tell people there is no beach and no place to swim just in the pool, food was not good at all you have to pay for kids WiFi to do their homework

Staff

I was skeptical about booking an all inclusive resort, as we have not really done them before. I also spent a long time looking at more expensive resorts, under the view they would be much "better". For a family holiday, I cannot think of anything this hotel could do better, and I have stayed in some nice places. The food quality was very high. The buffet selection was wide but all to a high standard. The restaurants were also a high quality. The facilities were perfect. We have a 7 year old and he loved the pool and water park. The resort was very family friendly but did not feel like a kid zoo. It was friendly, relaxed and fun. Maybe the best asset of the hotel are the staff. They genuinely went out of their way to accommodate. Some suggestions - we did not upgrade to the family concierge and did not regret it. Maybe if you like even more exclusivity. We did chose a room with a hot tub. In hindsight a hot tub in 35 degree heat was silly. Next time I would like a room that was on the ground floor where you could swim up from the pool. I would highly recommend a Tulum/Cenote/Mayan ruins/snorkling trip. This review may sound very positive, but genuinely I have only good things to say. Shout out to Andres in reception who helped us out.

Pool titles coming off Hot tub in room and deck didn’t work

The resort staff was

Be honest and tell people there is no beach and no place to swim just in the pool, food was not good at all you have to pay for kids WiFi to do their homework