Natural System of Wrangel Island Reserve Beach Holidays

By far the best stay at this hidden gem. The staff were beyond accommodating and made me feel safe and welcome while I was there. I will be staying here ever time I come back to NYC.

Lobby too congested all the time, otherwise nice stay

Room was decent for NYC. But elevators were packed and wait was long all times of the day

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.

Great location and friendly staff. However, rooms are tiny, bed not very comfortable and washroom cramped.

Breakfast is really nice. Close by everywhere. Love it.

Room was clean, spacious and wonderfully comfortable. Staff were friendly and helpful, particularly Diego. Food throughout the hotel was exceptional! Lobby bar had great end-of-day cocktails in a cozy setting. Will definitely stay again!

The rooms were Very clean.. the window view from the 34th floor was as like no other. The staff was extremely accommodating. It took a moment to figure out how to control the elevators. But over all a WONDERFUL experience. I will definitely stay here again. 10 out of 10

Clean, comfortable and very quiet. Room temp perfect. Check in and out smooth.

Lobby too congested all the time, otherwise nice stay

Lovely experience great location and the Wilson is great too for dinner. Will definitely stay here again

Room was decent for NYC. But elevators were packed and wait was long all times of the day

Lobby too congested all the time, otherwise nice stay

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.