Pratas Island Golf Holidays

Staff is very helpful

Clean property

first time to stay at Grand Hi Lai Hotel, Front desk is very helpful and nice. I'm very happy that the hotel is willing to meet my request.

Pros -Great location -Very friendly housekeeping staff -Spacious room -Complimentary bottled water provided daily -Very good noise insulation Cons -One of the mature (maybe at senior level) female reception staff member on the ground floor was not very professional. She assisted with my check-in, but I did not feel welcomed at all. When I asked for a map of the nearby restaurants, she only gave a brief explanation of the directions, which was not detailed enough and resulted in me walking to the wrong place. Throughout our stay, my family and I passed by the reception desk (ground floor) several times each day, and she never acknowledged or greeted us. - The bathroom lighting was too dim, making it difficult to apply makeup.

The entire stay was amazing. The staff, the restaurants and the location. Perfect place to stay. Close to both LRT and MRT.

Convenient, spacious and comfortable

New hotel which is beautifully fitted out. Food and staff also great. Breakfast and dinner food extremely good quality and well prepared. Also hotel situated in a good location for walking shops harbour etc

first time to stay at Grand Hi Lai Hotel, Front desk is very helpful and nice. I'm very happy that the hotel is willing to meet my request.

Very good location near the MRT. The staff is helpful and accommodating. The market behind the hotel sells clothing with reasonable prices.