West London Golf Holidays

clean room; airport shuttle only run every hour, not good

All in all an excellent experience

Good for a one night stay pre aeroplane journey from Heathrow

Comfortable large room with comfy bed. Fantastic service by all the staff. Being greeted by host for breakfast with orange juice and a wonderful array of choices. Concierge was very helpful in getting us a taxi on a couple of occasions and arranging return trips as well. Proximity to Heathrow and Underground fantastic. Beautiful hotel and would be happy to recommend.

Excellent customer service at check in. Staff asked to see ID for confirmation of name on booking. There is a £50 deposit which is authorised /debited then released/refunded. Timescale on getting your deposit back after check out depends on the type of card used. Staff explained services available with open times for breakfast, gym/pool and bar during check in which was great. The main reception and area on ground floor very spacious with some seats around the place. The room was just okay, seemed a little dated. I was disappointed with the general condition of the room. Old carpets with stains, bathroom sink not working well, chair with dust on it. There was room safe for anyone who uses it to keep valuables safe. Nice shower with usual shower gel/ shampoo. Bed was comfortable. Great location, very close to the airport. Local transport brilliant. Breakfast was excellent, good attentive staff. Nice, clean and well lit eating area. Check out is at 12pm which is great, some other hotels around the area have 11am check out. Check out again great customer service from the staff. Overall excellent customer service as you would expect from Marriot, it was just the room which could do with a refresh.

All in all an excellent experience