Quang Ninh Province Kid friendly Holidays

A wonderful resort with all the necessary amenities and very lovely staff

Room was spotless Servises was great no complaints at all keep up good work

The hotel itself is very clean and modern inside however we arrived at 9:30pm and were told the restaurant closed at 10pm. We checked in and went upstairs to the restaurant at 9:35pm and were told we were too late and there was no food, there is no food around the property so that was a bit unfortunate. As we had messaged ahead multiple times informing reception the time we were arriving it would have been kind to have left something for guests to have on arrival, even a banana… Be warned the ‘Pine Hill’ rooms are up lots of steps with no lift, the security did help carry the bag without any complaints and he was extremely helpful but it would be hard without help. Check out is a nightmare as they have to send someone to check your room and ensure you haven’t ‘stolen’ anything, they tried to take 1m VND on check in as a deposit but I had read reviews that they charge for silly things such as shampoo on towels so refused and offered credit card which they didn’t want - doubtful you’d get your full deposit back so be cautious. It is very convenient if you’re arriving for a night before your HaLong Bay cruise which we were and the Grabs are super quick to arrive and take you to the port. There isn’t much they would have to do to up the standard of this hotel and improve their ratings, it’s a shame as the hotel itself is lovely inside and its pool area looks beautiful.

Friendly at first at the desk after that no good mornings or even a hello and the rooms are clean but leaking water from the shower door wouldn’t close to the jacuzzi leaking water all over the floor plus it didn’t work and the refrigerator didn’t work and we had our clothes washed and had a very friendly person help us with questions on our clothes getting washed and got them done in a timely manner I appreciated her very much but I would say fix your things in the rooms before giving them to customers

Great service, quiet, it has everything you need. The room was clean and the bed was very comfortable. The town is quite empty so that is reflected in the hotel. But the staff are really nice. We were there for two nights and ate at the restaurant downstairs where we were usually the only ones there but really good food and service. When planning our trip to Ha Long Bay, we were debating staying in the town or a cruise. I am very glad we went with the decision to stay in the town. It was a much better experience and much needed support to the local economy.

Room was spotless Servises was great no complaints at all keep up good work