Mexico and Central America Luxury Holidays

Beautiful deep beach. The food at all of the restaurants were spectacular. The staff is very friendly and always welcoming

Staff is clearly not empowered to provide guests with a welcoming 5 Star experience, from checking in, the restaurants to the staff at the pool. This is their job, and they are not excited to be there and make guests feel welcome.

The room was very clean. They came and cleaned everyday. The staff was truly friendly and very helpful. They were the best. We were greeted and felt very welcome from the moment we arrived.

The room was comfortable

I consider my review to be as objective as possible, as I am an experienced traveler. What can I say about the hotel? If you are looking for peace, privacy, decent à la carte food (no buffet), and wonderful, attentive staff, then this hotel is definitely for you. The hotel is absolutely beautiful and surrounded by lush greenery. You literally live in the middle of the jungle — among palm trees, vines, and many interesting animals that do not disturb you at all, so there is no need to be afraid. Yes, there is a pond with crocodiles on the property, but during our 10-day stay we saw a crocodile only once. Rather than being a downside, it adds a sense of exotic adventure and variety to the experience. As for the downsides: if you have mobility issues, a disability, or are traveling with elderly people, you should carefully consider whether this hotel is suitable for you. The hotel is not equipped with ramps. To access one of the restaurants for dinner, you must climb three flights of stairs — there is no elevator or alternative access. The restaurant is located on the second floor. The same applies to access to the beach and the swimming pool, both of which require using stairs. This was quite challenging for my husband (who uses a walker) and for my elderly parents. That said, the staff are very kind and helpful and will assist whenever possible. I would also like to mention some inconveniences for guests traveling with pets. We stayed with our small 4 kg poodle. Although th

Excellent room. Got an upgrade with personal hot tub. Room service was great. Really nice shampoo, soap, conditioner, lotion.

The room was comfortable

I consider my review to be as objective as possible, as I am an experienced traveler. What can I say about the hotel? If you are looking for peace, privacy, decent à la carte food (no buffet), and wonderful, attentive staff, then this hotel is definitely for you. The hotel is absolutely beautiful and surrounded by lush greenery. You literally live in the middle of the jungle — among palm trees, vines, and many interesting animals that do not disturb you at all, so there is no need to be afraid. Yes, there is a pond with crocodiles on the property, but during our 10-day stay we saw a crocodile only once. Rather than being a downside, it adds a sense of exotic adventure and variety to the experience. As for the downsides: if you have mobility issues, a disability, or are traveling with elderly people, you should carefully consider whether this hotel is suitable for you. The hotel is not equipped with ramps. To access one of the restaurants for dinner, you must climb three flights of stairs — there is no elevator or alternative access. The restaurant is located on the second floor. The same applies to access to the beach and the swimming pool, both of which require using stairs. This was quite challenging for my husband (who uses a walker) and for my elderly parents. That said, the staff are very kind and helpful and will assist whenever possible. I would also like to mention some inconveniences for guests traveling with pets. We stayed with our small 4 kg poodle. Although th

I consider my review to be as objective as possible, as I am an experienced traveler. What can I say about the hotel? If you are looking for peace, privacy, decent à la carte food (no buffet), and wonderful, attentive staff, then this hotel is definitely for you. The hotel is absolutely beautiful and surrounded by lush greenery. You literally live in the middle of the jungle — among palm trees, vines, and many interesting animals that do not disturb you at all, so there is no need to be afraid. Yes, there is a pond with crocodiles on the property, but during our 10-day stay we saw a crocodile only once. Rather than being a downside, it adds a sense of exotic adventure and variety to the experience. As for the downsides: if you have mobility issues, a disability, or are traveling with elderly people, you should carefully consider whether this hotel is suitable for you. The hotel is not equipped with ramps. To access one of the restaurants for dinner, you must climb three flights of stairs — there is no elevator or alternative access. The restaurant is located on the second floor. The same applies to access to the beach and the swimming pool, both of which require using stairs. This was quite challenging for my husband (who uses a walker) and for my elderly parents. That said, the staff are very kind and helpful and will assist whenever possible. I would also like to mention some inconveniences for guests traveling with pets. We stayed with our small 4 kg poodle. Although th

The room was very clean. They came and cleaned everyday. The staff was truly friendly and very helpful. They were the best. We were greeted and felt very welcome from the moment we arrived.

The room was comfortable