「The hotel is charming, clean, fabulous location and I loved that looked out to the water. However, our TV didn't work and when I asked the staff if I was doing something wrong, her answer was "some of our TVs don't work" and just shrugged. Not a big deal, but still it was odd and not great customer service because there wasn't even an apology. Also, we stayed 2 nights and although I don't need room service to make beds, they only left enough coffee for one morning and there was only one packet...
「Rooms are incredibly outdated with carpet stains and mildew-y showers. Had some weird interactions with the front desk staff. One of our rooms smelled so musty and old. I love that this is a historical building but they need to update the rooms. Also, windows don’t close all the way. Also they say free parking but there is nowhere near enough parking for guests so it’s useless.」