Mexico and Central America Romantic Holidays

The rooms are super clean; the food was very good and the service was great. I will definitely go back. I love that its right next door to Xcaret park.

Regresaría una y otra vez excelente lugar y servicio

Our stay was over all good. It was beautiful inside and out just some slight issues with the A/C not working properly in our room so it always felt so humid in there with the balcony door closed always and there was a small leak near the sink. Food was good and staff was nice to.

I am giving this resort 3 stars because the constant upselling took away from what should have been a relaxing luxury experience. From check-in to checkout, there was always something being sold: vacation club presentations, Preferred Club upgrades, spa services, activities, special events, and even another vacation package during checkout. I understand resorts offer upgrades, but the frequency became exhausting. When I book a luxury all-inclusive resort, I expect to relax, not feel like I’m constantly being marketed to. Privacy and noise were also disappointing. I could hear neighboring rooms, including showers, and hallway noise carried easily. The balconies offered very little privacy between guests. Despite being on the 20th floor, I could clearly hear loud music and activities from the neighboring resort, which often made it difficult to simply relax and enjoy the ocean views. That said, there were many positives. The staff were consistently friendly, helpful, and welcoming. The property was clean, well maintained, and I felt safe throughout my stay as a solo traveler. The ocean views were beautiful, the pools and beach were enjoyable, and several of the restaurants were very good. Overall, the resort has many strengths, but the constant sales pressure, noise, and lack of privacy prevented it from feeling like the luxury experience it advertises.

Overall great resort, five star to everything but the food. I’d give the food two or three star. Maybe I’m a food snob and it’s kind of expected it’s never that great at resorts? What stood out about the food not being great is the dinners, all meats were always overcooked and veggies undercooked. Everything tasted like it was managed to be as economically efficient for the resort as possible. I guess I expected more from Live Aqua in that aspect.

Our stay was over all good. It was beautiful inside and out just some slight issues with the A/C not working properly in our room so it always felt so humid in there with the balcony door closed always and there was a small leak near the sink. Food was good and staff was nice to.

I am giving this resort 3 stars because the constant upselling took away from what should have been a relaxing luxury experience. From check-in to checkout, there was always something being sold: vacation club presentations, Preferred Club upgrades, spa services, activities, special events, and even another vacation package during checkout. I understand resorts offer upgrades, but the frequency became exhausting. When I book a luxury all-inclusive resort, I expect to relax, not feel like I’m constantly being marketed to. Privacy and noise were also disappointing. I could hear neighboring rooms, including showers, and hallway noise carried easily. The balconies offered very little privacy between guests. Despite being on the 20th floor, I could clearly hear loud music and activities from the neighboring resort, which often made it difficult to simply relax and enjoy the ocean views. That said, there were many positives. The staff were consistently friendly, helpful, and welcoming. The property was clean, well maintained, and I felt safe throughout my stay as a solo traveler. The ocean views were beautiful, the pools and beach were enjoyable, and several of the restaurants were very good. Overall, the resort has many strengths, but the constant sales pressure, noise, and lack of privacy prevented it from feeling like the luxury experience it advertises.

Overall great resort, five star to everything but the food. I’d give the food two or three star. Maybe I’m a food snob and it’s kind of expected it’s never that great at resorts? What stood out about the food not being great is the dinners, all meats were always overcooked and veggies undercooked. Everything tasted like it was managed to be as economically efficient for the resort as possible. I guess I expected more from Live Aqua in that aspect.