Quintana Roo All inclusive Holidays

Customer service is not good. Checking in was horrible nobody was there to assist.

The pool and the people there are amazing! Miguel treated us like family by the pool, all day, every day. Eladio was a friends butler and was just the sweetest. Italian for lunch was one of the best meals there- the pesto being the stand out on our last day when it rained. Also the pork at Hidden Garden was a surprising star.

Everything was great!

We stayed at this hotel from Sept 23–29 with family and friends. Overall, the facilities were clean and well-maintained. Our room was spacious with a beautiful view of both the beach and the pool from the balcony. The Murphy bed was comfortable for the kids. Dining options included a buffet, Mexican, Italian, sushi bar, and sports bar. Reservations were fairly easy (from 8 AM daily), and the à la carte food was great. However, the buffet had limited variety, and the sushi there was disappointing. The pool, hot tub, and small waterslide kept the kids entertained. The beach was just steps away, which we loved. There was a kids club, but we didn’t use it much. Some activities had extra fees. Overall, we enjoyed our stay, but a few things were frustrating: -Tips didn’t seem to be appreciated, I tipped $1 when getting a drink or even tipping $5 while ordering lunch for family, received no attention. It was only when my friend (perhaps by mistake) tipped $10 that the server suddenly gave our group lots of attention. Since we were on an all-inclusive plan, this level of service—despite the generous tipping—was disappointing. Many food and drink items came with unexpected extra charges. It was also quite inconvenient to have to hand over your room key and say your room number every time you ordered something. Rooms were clean and mostly quiet. But if you like nightlife, this place may feel a bit too quiet. Also, soundproofing wasn't great—noisy neighbors could be an issue.

Everyone was so nice and friendly . Rooms were cleaned i truly appreciate staying at the riu . Cant wait for my next trip

The pool and the people there are amazing! Miguel treated us like family by the pool, all day, every day. Eladio was a friends butler and was just the sweetest. Italian for lunch was one of the best meals there- the pesto being the stand out on our last day when it rained. Also the pork at Hidden Garden was a surprising star.

Staff was super friendly, the room was super clean, and the beach view was fantastic. Only thing is that we received a dessert treat in the room and it had some mold on it. I also had the sushi and gotten a stomach virus for 48 hours. Other than that, we had an amazing time.

We stayed at this hotel from Sept 23–29 with family and friends. Overall, the facilities were clean and well-maintained. Our room was spacious with a beautiful view of both the beach and the pool from the balcony. The Murphy bed was comfortable for the kids. Dining options included a buffet, Mexican, Italian, sushi bar, and sports bar. Reservations were fairly easy (from 8 AM daily), and the à la carte food was great. However, the buffet had limited variety, and the sushi there was disappointing. The pool, hot tub, and small waterslide kept the kids entertained. The beach was just steps away, which we loved. There was a kids club, but we didn’t use it much. Some activities had extra fees. Overall, we enjoyed our stay, but a few things were frustrating: -Tips didn’t seem to be appreciated, I tipped $1 when getting a drink or even tipping $5 while ordering lunch for family, received no attention. It was only when my friend (perhaps by mistake) tipped $10 that the server suddenly gave our group lots of attention. Since we were on an all-inclusive plan, this level of service—despite the generous tipping—was disappointing. Many food and drink items came with unexpected extra charges. It was also quite inconvenient to have to hand over your room key and say your room number every time you ordered something. Rooms were clean and mostly quiet. But if you like nightlife, this place may feel a bit too quiet. Also, soundproofing wasn't great—noisy neighbors could be an issue.

The pool and the people there are amazing! Miguel treated us like family by the pool, all day, every day. Eladio was a friends butler and was just the sweetest. Italian for lunch was one of the best meals there- the pesto being the stand out on our last day when it rained. Also the pork at Hidden Garden was a surprising star.

Everything was great!

The beach was stunning the wave’s crashing was never thing!!