Dubai Emirate Romantic Holidays

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

We had a wonderful stay at Sofitel, Dubai, The Palm. Great staff, very welcoming and friendly. The restaurants were all great! The breakfast selection is outstanding and so delicious!! We loved the heated pool which was very relaxing. The pool area is beautiful as are the lobby and main areas. We had a suite which we loved! It has a kitchen and washer/dryer, also 2 bathrooms and a beautiful balcony to enjoy a morning coffee. Overall a great and relaxing experience. Thank you!

Excellent customer service from front desk, to restaurants, executive lounge and housekeeping. Great food in the executive lounge and a wonderful place to relax. Excellent spa services. Decent location that has a shuttle to the fountain/mall. Highly recommended.

Great location, great hotel and great staff

Jumeirah always provides a world class experience and the Zabeel Saray didn’t disappoint! Great food, facilities and staff.

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

We had a wonderful stay at Sofitel, Dubai, The Palm. Great staff, very welcoming and friendly. The restaurants were all great! The breakfast selection is outstanding and so delicious!! We loved the heated pool which was very relaxing. The pool area is beautiful as are the lobby and main areas. We had a suite which we loved! It has a kitchen and washer/dryer, also 2 bathrooms and a beautiful balcony to enjoy a morning coffee. Overall a great and relaxing experience. Thank you!

Excellent customer service from front desk, to restaurants, executive lounge and housekeeping. Great food in the executive lounge and a wonderful place to relax. Excellent spa services. Decent location that has a shuttle to the fountain/mall. Highly recommended.