「Checkin and checkout is fast. Staff are friendly and polite. The minor issue is the smell of smoking inside the room, which should be left by the last guest of the room.」
「great location, clean and safe hotel to stay! it's one of my favorite hotels in Beijing. and there's starbucks in the corner, the shopping malls cross the street. (and there's walking closet in my hotel this time, and big bathroom, how nice)」
"Hotels.com has not properly forwarded my reservation to the Crown Plaza, and hence the hotel has no record of my booking. The hotel was pretty fully booked by the time check I was trying to check in, hence I was not given the room that I have reserved for and it took more than half an hour to figure out how to handle my check in. I was totally exhausted by the ordeal, very disappointing in deed !!! "
"Superb services with nice staff. However, BJ was very warm in the past week and the room was trapped with high temp. No cool aircon provided in March and we had to borrow an electric fan. The warmth made our sleep not well. "