Beautiful historical hotel and very close to attractions like the Art Institute of Chicago. The lobby is amazing. We liked the style. The room on the 14th floor was surprisingly quiet. - Some minor issues - parking is across the street with accessibility issues. The breakfast was only available with wait list for hotel guests - same issue for room service (“45 min wait” on a Saturday at 9 am). The hotel team send me 5 annoying text messages (“did you get your complimentary water bottle”, we didn’t, reply from hotel: “great”). Rooms were not made up by 5:20 in the afternoon- but on check out day someone came at 9 am and made up the bed, even though we were leaving after breakfast. In the end there were a lot of surcharges on top of the prepaid bill. - So the hotel itself is nice but it certainly could be run better.
Linda
2024 年 6 月入住 2 晚
6/10 一般
Paris Simon
商务旅客
2024年06月11日
满意:清洁度、服务设施、住宿条件和设施
I was happy with the room. I didn’t like being asked by the staff member that checked me in how much I paid for the room.
Paris Simon
2024 年 6 月入住 1 晚
10/10 超赞
Alexa
2024年06月11日
满意:清洁度、员工和服务、住宿条件和设施
Alexa
2024 年 6 月入住 2 晚
4/10 很差
Anuradha
与家人出行
2024年06月10日
Non functional toilets
Had to change 3 rooms
Staff not concerned and very tardy in response