大托尔伯特岛州立公园 3 星级酒店, HK$585 起

“Very good experience”

“New facility and clean”

“I had a pleasant stay overall. The young front desk guy with curly hair was not only handsome but also extremely kind — truly six-star service! I wasn’t feeling well when I arrived, and he allowed me to check in early, which I really appreciated. The hotel was clean and comfortable, definitely worth five stars. The only downside was the service from housekeeping. Just as I entered the room and was about to shower, someone knocked loudly and impatiently on the door. Even after I said “just a……

“Upon checking in, we found the hotel undergoing a co.plete renovation. Most of the main lobby closed off and the bar moved to the restaurant. The elevators were also being renovated and taken out of service 1 or 2 at a time out of the 3. I would have expected Expedia to have some type of construction notice when booking. I always stay at the Southbank when in Jacksonville, but this had to be the most disappointing visit EVER!!! Call the hotel beforehand to confirm status of renovation to avoid……

“Even though they are doing renovations, the staff went above and beyond being helpful!”

“The rooms are in need of a major upgrade. Room on 1st floor reeked of mildew. Exhaust fan in the bathroom was inoperable. The ceiling had been painted over multiple times indicating this is not a new problem. There was not a single hook in the bathroom for a towel, hand towel or robe. The area of town was a bit sketchy. The decor was outdated- beat up wooden doors, carpeted baseboards, old shower head, etc. Silas at the front desk was nice & accomodated my request for another room. Breakfast was……